SysAid - Notice history

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2021-10-01

OCT19
SysAid Maintenance - Unplanned maintenance on US INST04, 08
CompletedMaintenance30 minutes
  • Completed
    2021-10-19 at 7:30 AMUTC
    Completed
    2021-10-19 at 7:30 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    2021-10-19 at 7:00 AMUTC
    In progress
    2021-10-19 at 7:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2021-10-19 at 5:59 AMUTC
    Update
    2021-10-19 at 5:59 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2021-10-18 at 12:52 PMUTC
    Planned
    2021-10-18 at 12:52 PMUTC

    Some of our customers on INST08 and 04 have been impacted by a regression bug on Cloud v.21.4.20. As a result, we are applying a fix today between 3:00 AM EST and 3:30 AM EST. No data loss is expected during this process. Further updates will be posted on our Status Page or contact Customer Care if needed.

OCT18
Unplanned maintenance on EU INST15
CompletedMaintenance30 minutes
  • Completed
    2021-10-18 at 7:30 PMUTC
    Completed
    2021-10-18 at 7:30 PMUTC

    The scheduled maintenance has been completed.

  • In progress
    2021-10-18 at 7:00 PMUTC
    In progress
    2021-10-18 at 7:00 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2021-10-18 at 5:59 PMUTC
    Update
    2021-10-18 at 5:59 PMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2021-10-18 at 12:48 PMUTC
    Planned
    2021-10-18 at 12:48 PMUTC

    Some of our customers on INST15 have been impacted by a regression bug on Cloud v.21.4.20. As a result, we are applying a fix today between 7:00 PM GMT and 7:30 PM GMT. No data loss is expected during this process. Further updates will be posted on our Status Page or contact Customer Care if needed.

2021-09-01

Important SysAid Update: Cloud Outage at our EU data center
Resolved27 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    UTC
    Identified

    SysAid is experiencing an outage on EU cloud INST 15,16,17. We’re working to resolve this issue as soon as possible. Our top priority is to ensure that you’re up and running at all times. You will receive the next update email at from cloudupdates@sysaid.com. You can also visit the following page for ongoing updates: SysAid’s Cloud Status Page We’re here to answer all of your questions. Feel free to contact your account manager directly if you need anything further. Sincerely, The SysAid Team

Service disruptions / Performance degradation
ResolvedDegraded performance1 hour 3 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    UTC
    Investigating

    Update: Some customers on US INST04US are experiencing

Outage Inst16-17eu
ResolvedMajor outage3 hours 9 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

  • Update
    UTC
    Update

    Update: Some customers on EU INST15,16 and 17 are experiencing service disruptions/performance degradation

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Investigating
    UTC
    Investigating

    We are currently investigating this issue.

2021-08-01

Important SysAid Update: Cloud Outage at our EU data center
ResolvedMajor outage17 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    UTC
    Identified

    SysAid is experiencing an outage on EU cloud INST15,16,17. We’re working to resolve this issue as soon as possible. Our top priority is to ensure that you’re up and running at all times. You will receive the next update email at from cloudupdates@sysaid.com. You can also visit the following page for ongoing updates: SysAid’s Cloud Status Page We’re here to answer all of your questions. Feel free to contact your account manager directly if you need anything further. Sincerely, The SysAid Team

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