SysAid - Outage Inst16-17eu – Incident details

All systems operational

Outage Inst16-17eu

Resolved
Major outage
Started about 5 years agoLasted 3 hours 9 minutes

Affected

SysAid

Major outage from 7:38 AM to 10:48 AM

SysAid Europe

Major outage from 7:38 AM to 10:48 AM

INST15EU - Ireland

Major outage from 7:38 AM to 10:48 AM

INST16EU - Ireland

Major outage from 7:38 AM to 10:48 AM

INST17EU - Ireland

Major outage from 7:38 AM to 10:48 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

  • Update
    UTC
    Update

    Update: Some customers on EU INST15,16 and 17 are experiencing service disruptions/performance degradation

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Investigating
    UTC
    Investigating

    We are currently investigating this issue.