SysAid Status - Incident history https://status.sysaid.com SysAid Mon, 23 Mar 2026 10:34:33 +0000 Degraded Performance on EU Instances Type: Incident Duration: 32 minutes Affected Components: INST15EU, INST16EU, INST21EU, INST19EU, , INST17EU, INST18EU, Europe → Mar 23, 10:34:33 GMT+0 - Investigating - We are currently investigating this incident. Mar 23, 10:37:58 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 23, 11:06:03 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 32 minutes

Affected Components: , , , , , ,

<p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>10:34:33</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>10:37:58</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>11:06:03</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 23 Mar 2026 10:34:33 +0000 https://status.sysaid.com/incident/cmn31ttwj01do147yzn9i7mjf https://status.sysaid.com/incident/cmn31ttwj01do147yzn9i7mjf Service disruptions / Performance degradation Type: Incident Duration: 32 minutes Affected Components: INST80CA Mar 18, 13:15:32 GMT+0 - Investigating - Our team is currently investigating a service disruption / performance degradation. We’re working to identify the root cause of this issue as soon as possible. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Mar 18, 13:43:37 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 18, 13:47:19 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 32 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>13:15:32</var> GMT+0</small><br><strong>Investigating</strong> - Our team is currently investigating a service disruption / performance degradation. We’re working to identify the root cause of this issue as soon as possible. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> <p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>13:43:37</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>13:47:19</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 18 Mar 2026 13:15:32 +0000 https://status.sysaid.com/incident/cmmw2dl6v09ic149yel3p9elp https://status.sysaid.com/incident/cmmw2dl6v09ic149yel3p9elp Service disruptions / Performance degradation Type: Incident Duration: 15 minutes Affected Components: INST15EU, INST04US, INST80CA, INST08US, INST16EU, INST05US, INST06US, INST67US, INST21EU, INST19EU, INST13AU, INST73US, INST74US, INST09US, INST64US, INST03US, INST17EU, INST07US, INST72US, INST18EU Mar 12, 19:09:17 GMT+0 - Identified - Our team has identified a service disruption / performance degradation, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Mar 12, 19:18:09 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 12, 19:24:41 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 15 minutes

Affected Components: , , , , , , , , , , , , , , , , , , ,

<p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>19:09:17</var> GMT+0</small><br><strong>Identified</strong> - Our team has identified a service disruption / performance degradation, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>19:18:09</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>19:24:41</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 12 Mar 2026 19:09:17 +0000 https://status.sysaid.com/incident/cmmnudf2e005betiao03twxml https://status.sysaid.com/incident/cmmnudf2e005betiao03twxml Service disruptions for US instances Type: Incident Duration: 52 minutes Affected Components: INST04US, INST08US, INST05US, INST06US, INST67US, , INST73US, INST74US, INST09US, INST64US, INST03US, INST07US, INST72US, North America → Mar 11, 17:19:53 GMT+0 - Investigating - Our team is currently investigating a service disruption. We’re working to identify the root cause of this issue as soon as possible. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Mar 11, 17:33:41 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 11, 18:12:10 GMT+0 - Resolved - The issue affecting the service has been resolved and normal functionality has been restored The team will continue to monitor the platform to ensure continued stability Thank you for your patience and cooperation Type: Incident

Duration: 52 minutes

Affected Components: , , , , , , , , , , , ,

<p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>17:19:53</var> GMT+0</small><br><strong>Investigating</strong> - Our team is currently investigating a service disruption. We’re working to identify the root cause of this issue as soon as possible. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>17:33:41</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>18:12:10</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting the service has been resolved and normal functionality has been restored The team will continue to monitor the platform to ensure continued stability Thank you for your patience and cooperation.</p> ]]> Wed, 11 Mar 2026 17:19:53 +0000 https://status.sysaid.com/incident/cmmmb0vpr0d5r1b7rhtxkdkj1 https://status.sysaid.com/incident/cmmmb0vpr0d5r1b7rhtxkdkj1 Performance issues on INST04US instance Type: Incident Duration: 40 minutes Affected Components: INST04US Mar 6, 16:30:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Mar 6, 17:10:04 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 40 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>16:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>17:10:04</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 6 Mar 2026 16:30:00 +0000 https://status.sysaid.com/incident/cmmf6l2k9024x12e532nlenov https://status.sysaid.com/incident/cmmf6l2k9024x12e532nlenov Service disruptions / Performance degradation Type: Incident Duration: 1 hour and 34 minutes Affected Components: INST04US Mar 3, 17:00:35 GMT+0 - Identified - Our team has identified a service disruption / performance degradation, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Mar 3, 18:34:38 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 34 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>17:00:35</var> GMT+0</small><br><strong>Identified</strong> - Our team has identified a service disruption / performance degradation, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>18:34:38</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 3 Mar 2026 17:00:35 +0000 https://status.sysaid.com/incident/cmmay4ryt0c0y128lazj4g1jp https://status.sysaid.com/incident/cmmay4ryt0c0y128lazj4g1jp Service disruptions for Spaces clients Type: Incident Duration: 30 minutes Affected Components: INST13AU Feb 24, 19:27:49 GMT+0 - Identified - Our team has identified a service disruption for Spaces environments, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Feb 24, 19:32:49 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Spaces clients should have accesbility now Feb 24, 19:57:26 GMT+0 - Resolved - This issue has been confirmed as resolved. Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions in regards to this event. Sincerely, The SysAid Team Type: Incident

Duration: 30 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>19:27:49</var> GMT+0</small><br><strong>Identified</strong> - Our team has identified a service disruption for Spaces environments, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>19:32:49</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. Spaces clients should have accesbility now.</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>19:57:26</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been confirmed as resolved. Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions in regards to this event. Sincerely, The SysAid Team.</p> ]]> Tue, 24 Feb 2026 19:27:49 +0000 https://status.sysaid.com/incident/cmm0zzmos0003oy8lvk0m3n1l https://status.sysaid.com/incident/cmm0zzmos0003oy8lvk0m3n1l Service disruptions / Performance degradation - Email Integration Type: Incident Duration: 36 minutes Affected Components: INST15EU, INST04US, INST80CA, INST08US, INST16EU, INST05US, INST06US, INST67US, INST21EU, INST19EU, INST13AU, INST73US, INST74US, INST09US, INST64US, INST03US, INST17EU, INST07US, INST72US, INST18EU Feb 16, 11:58:25 GMT+0 - Identified - Our team has identified a service disruption / performance degradation regarding Email integration, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Feb 16, 12:34:48 GMT+0 - Resolved - This issue has been confirmed as resolved. Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Type: Incident

Duration: 36 minutes

Affected Components: , , , , , , , , , , , , , , , , , , ,

<p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>11:58:25</var> GMT+0</small><br><strong>Identified</strong> - Our team has identified a service disruption / performance degradation regarding Email integration, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>12:34:48</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been confirmed as resolved. Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> ]]> Mon, 16 Feb 2026 11:58:25 +0000 https://status.sysaid.com/incident/cmlp4ev1x000puyedx0u6u2ye https://status.sysaid.com/incident/cmlp4ev1x000puyedx0u6u2ye Service disruptions / Performance degradation Type: Incident Duration: 1 hour and 9 minutes Affected Components: INST72US Feb 10, 08:41:15 GMT+0 - Identified - Our team has identified a service disruption / performance degradation, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Feb 10, 08:45:00 GMT+0 - Investigating - Our team is currently investigating a service disruption / performance degradation. We’re working to identify the root cause of this issue as soon as possible. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Feb 10, 09:37:30 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 10, 09:50:11 GMT+0 - Resolved - This issue has been confirmed as resolved. Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Type: Incident

Duration: 1 hour and 9 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>08:41:15</var> GMT+0</small><br><strong>Identified</strong> - Our team has identified a service disruption / performance degradation, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>08:45:00</var> GMT+0</small><br><strong>Investigating</strong> - Our team is currently investigating a service disruption / performance degradation. We’re working to identify the root cause of this issue as soon as possible. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>09:37:30</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>09:50:11</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been confirmed as resolved. Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> ]]> Tue, 10 Feb 2026 08:41:15 +0000 https://status.sysaid.com/incident/cmlgcq7lz142d1qtdpl807n6p https://status.sysaid.com/incident/cmlgcq7lz142d1qtdpl807n6p Service disruptions / Performance degradation Type: Incident Duration: 44 minutes Affected Components: INST15EU, INST04US, INST16EU, INST05US Jan 22, 12:50:25 GMT+0 - Investigating - Our team is currently investigating a service disruption / performance degradation. We’re working to identify the root cause of this issue as soon as possible. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Jan 22, 13:34:14 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 44 minutes

Affected Components: , , ,

<p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>12:50:25</var> GMT+0</small><br><strong>Investigating</strong> - Our team is currently investigating a service disruption / performance degradation. We’re working to identify the root cause of this issue as soon as possible. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>13:34:14</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 22 Jan 2026 12:50:25 +0000 https://status.sysaid.com/incident/cmkpg9fx20034ox9l7w02ql62 https://status.sysaid.com/incident/cmkpg9fx20034ox9l7w02ql62 Service disruptions Type: Incident Duration: 1 hour and 24 minutes Affected Components: INST05US, INST15EU, INST04US, INST67US, INST06US, INST80CA, INST08US, INST16EU, INST21EU, INST19EU, INST13AU, INST73US, INST74US, INST09US, INST64US, INST03US, INST17EU, INST07US, INST72US, INST18EU Nov 24, 09:30:00 GMT+0 - Investigating - Our team is currently investigating a service disruption. We’re working to identify the root cause of this issue as soon as possible. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Nov 24, 10:30:13 GMT+0 - Identified - Our team has identified a service disruption, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Nov 24, 10:38:56 GMT+0 - Monitoring - Our team has implemented a fix for this service disruption and we are monitoring the situation. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Nov 24, 10:53:50 GMT+0 - Resolved - This issue has been confirmed as resolved. Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Type: Incident

Duration: 1 hour and 24 minutes

Affected Components: , , , , , , , , , , , , , , , , , , ,

<p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Investigating</strong> - Our team is currently investigating a service disruption. We’re working to identify the root cause of this issue as soon as possible. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>10:30:13</var> GMT+0</small><br><strong>Identified</strong> - Our team has identified a service disruption, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>10:38:56</var> GMT+0</small><br><strong>Monitoring</strong> - Our team has implemented a fix for this service disruption and we are monitoring the situation. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>10:53:50</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been confirmed as resolved. Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> ]]> Mon, 24 Nov 2025 09:30:00 +0000 https://status.sysaid.com/incident/cmiczq02k093s4oaw20cb1088 https://status.sysaid.com/incident/cmiczq02k093s4oaw20cb1088 Performance degradation detected on INST67US and INST06US. Type: Incident Duration: 56 minutes Nov 18, 20:59:24 GMT+0 - Investigating - We are currently investigating this incident. Nov 18, 21:22:52 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 18, 21:55:02 GMT+0 - Resolved - This issue has been confirmed as resolved. Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Type: Incident

Duration: 56 minutes

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>20:59:24</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>21:22:52</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>21:55:02</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been confirmed as resolved. Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> ]]> Tue, 18 Nov 2025 20:59:24 +0000 https://status.sysaid.com/incident/cmi523x6q019w8gqk36v8d2se https://status.sysaid.com/incident/cmi523x6q019w8gqk36v8d2se Service disruptions / Performance degradation Type: Incident Duration: 7 minutes Affected Components: INST19EU Nov 16, 07:39:41 GMT+0 - Identified - Our team has identified a service disruption / performance degradation. We are currently looking into the root cause of the issue. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Nov 16, 07:45:43 GMT+0 - Monitoring - Our team has implemented a fix for this service disruption / performance degradation and we are monitoring the situation. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Nov 16, 07:46:35 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 7 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>07:39:41</var> GMT+0</small><br><strong>Identified</strong> - Our team has identified a service disruption / performance degradation. We are currently looking into the root cause of the issue. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> <p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>07:45:43</var> GMT+0</small><br><strong>Monitoring</strong> - Our team has implemented a fix for this service disruption / performance degradation and we are monitoring the situation. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> <p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>07:46:35</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 16 Nov 2025 07:39:41 +0000 https://status.sysaid.com/incident/cmi1enrl600kk11dhm8fnnyib https://status.sysaid.com/incident/cmi1enrl600kk11dhm8fnnyib AWS Virginia Instances - Service disruptions Type: Incident Duration: 26 days, 20 hours and 36 minutes Affected Components: INST05US, INST04US, INST67US, INST06US, INST64US, INST03US Oct 20, 09:33:10 GMT+0 - Monitoring - AWS has applied mitigations, and we are observing continued signs of recovery. While recovery progresses, some services may experience delays as AWS works through existing backlogs. Oct 20, 07:30:19 GMT+0 - Identified - We would like to inform you that some of our services are currently experiencing disruptions affecting customers hosted on the AWS Virginia instances. This issue is due to a global outage reported by AWS impacting their Virginia region. Our technical teams are in direct contact with AWS, and they are treating this incident as their highest priority. We are closely monitoring the situation and will restore full service as soon as AWS resolves the issue on their side. Oct 20, 09:32:40 GMT+0 - Monitoring - AWS has applied mitigations, and we are observing continued signs of recovery. While recovery progresses, some services may experience delays as AWS works through existing backlogs. Oct 20, 10:42:05 GMT+0 - Resolved - AWS experienced a DNS-related outage that temporarily affected some SysAid services. They have applied a fix, and most operations, are now performing normally. We continue to monitor on our end to ensure full stability. Oct 20, 19:07:14 GMT+0 - Monitoring - AWS is continuing to investigate a major incident affecting the US-EAST-1 (Virginia) Region. The issue is currently causing degraded performance for some customers hosted in this region. We are closely monitoring the situation and will provide further updates as they become available. Oct 21, 01:07:26 GMT+0 - Monitoring - Our systems have been restored to normal operation following the AWS service disruption. All core services are now functional. We are currently running verification tests and monitoring systems to ensure full stability. We will provide a final update once all checks are complete. Oct 21, 06:38:54 GMT+0 - Resolved - Our systems are fully operational. We will continue to monitor interactions between our infrastructure, third-party partners, and the AWS infrastructure to ensure continued stability and performance. Type: Incident

Duration: 26 days, 20 hours and 36 minutes

Affected Components: , , , , ,

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>09:33:10</var> GMT+0</small><br><strong>Monitoring</strong> - AWS has applied mitigations, and we are observing continued signs of recovery. While recovery progresses, some services may experience delays as AWS works through existing backlogs..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>07:30:19</var> GMT+0</small><br><strong>Identified</strong> - We would like to inform you that some of our services are currently experiencing disruptions affecting customers hosted on the AWS Virginia instances. This issue is due to a global outage reported by AWS impacting their Virginia region. Our technical teams are in direct contact with AWS, and they are treating this incident as their highest priority. We are closely monitoring the situation and will restore full service as soon as AWS resolves the issue on their side..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>09:32:40</var> GMT+0</small><br><strong>Monitoring</strong> - AWS has applied mitigations, and we are observing continued signs of recovery. While recovery progresses, some services may experience delays as AWS works through existing backlogs..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>10:42:05</var> GMT+0</small><br><strong>Resolved</strong> - AWS experienced a DNS-related outage that temporarily affected some SysAid services. They have applied a fix, and most operations, are now performing normally. We continue to monitor on our end to ensure full stability..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>19:07:14</var> GMT+0</small><br><strong>Monitoring</strong> - AWS is continuing to investigate a major incident affecting the US-EAST-1 (Virginia) Region. The issue is currently causing degraded performance for some customers hosted in this region. We are closely monitoring the situation and will provide further updates as they become available..</p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>01:07:26</var> GMT+0</small><br><strong>Monitoring</strong> - Our systems have been restored to normal operation following the AWS service disruption. All core services are now functional. We are currently running verification tests and monitoring systems to ensure full stability. We will provide a final update once all checks are complete..</p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>06:38:54</var> GMT+0</small><br><strong>Resolved</strong> - Our systems are fully operational. We will continue to monitor interactions between our infrastructure, third-party partners, and the AWS infrastructure to ensure continued stability and performance..</p> ]]> Mon, 20 Oct 2025 07:30:19 +0000 https://status.sysaid.com/incident/cmgywldqq01bnttiv6jwiy9ce https://status.sysaid.com/incident/cmgywldqq01bnttiv6jwiy9ce LDAP users might experience login issues accross multiple instances Type: Incident Duration: 1 hour and 34 minutes Affected Components: INST17EU, INST13AU, INST04US, INST21EU, INST18EU, INST07US, INST73US, INST03US, INST09US, INST72US, INST15EU, INST05US, INST06US, INST19EU, INST67US, INST80CA, INST64US, INST74US, INST08US, INST16EU Oct 1, 07:52:21 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 1, 07:41:48 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 1, 06:27:09 GMT+0 - Investigating - Users that were imported via LDAP integration might experience login issues. This issue only affects Users that were imported via LDAP integration We are currently working on identifying the root cause of the issue. Oct 1, 08:00:59 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 34 minutes

Affected Components: , , , , , , , , , , , , , , , , , , ,

<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>07:52:21</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>07:41:48</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>06:27:09</var> GMT+0</small><br><strong>Investigating</strong> - Users that were imported via LDAP integration might experience login issues. This issue only affects Users that were imported via LDAP integration We are currently working on identifying the root cause of the issue..</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>08:00:59</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 1 Oct 2025 06:27:09 +0000 https://status.sysaid.com/incident/cmg7ltas90auuylbdl5buuwav https://status.sysaid.com/incident/cmg7ltas90auuylbdl5buuwav Service disruptions / Performance degradation Type: Incident Duration: 2 hours and 2 minutes Affected Components: INST13AU Jun 16, 07:06:39 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jun 16, 07:34:11 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 16, 07:49:16 GMT+0 - Investigating - We are currently investigating this incident. Jun 16, 08:36:56 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 16, 09:08:24 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 2 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>07:06:39</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>07:34:11</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>07:49:16</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>08:36:56</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>09:08:24</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 16 Jun 2025 07:06:39 +0000 https://status.sysaid.com/incident/cmbyr3ydc0007t0hugrxzz181 https://status.sysaid.com/incident/cmbyr3ydc0007t0hugrxzz181 SysAid login issues Type: Incident Duration: 13 minutes Affected Components: INST03US, INST64US, INST67US Jun 10, 14:30:16 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 10, 14:22:06 GMT+0 - Investigating - We are currently investigating an incident where customers are logged out or can't access SysAid Jun 10, 14:35:04 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 13 minutes

Affected Components: , ,

<p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>14:30:16</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>14:22:06</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an incident where customers are logged out or can't access SysAid.</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>14:35:04</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 10 Jun 2025 14:22:06 +0000 https://status.sysaid.com/incident/cmbqm0upu001z4fzp5pwd0n7c https://status.sysaid.com/incident/cmbqm0upu001z4fzp5pwd0n7c Performance Degradation Type: Incident Duration: 1 hour and 8 minutes Affected Components: INST80CA May 8, 18:47:31 GMT+0 - Resolved - This incident has been resolved. May 8, 17:40:00 GMT+0 - Investigating - We are currently investigating performance Degradation on Canada instance. Type: Incident

Duration: 1 hour and 8 minutes

Affected Components:

<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>18:47:31</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>17:40:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating performance Degradation on Canada instance. .</p> ]]> Thu, 8 May 2025 17:40:00 +0000 https://status.sysaid.com/incident/cmafoh5890059mz46u029vh6p https://status.sysaid.com/incident/cmafoh5890059mz46u029vh6p Performance/Slowness on INST67US instances Type: Incident Duration: 6 days, 1 hour and 30 minutes Affected Components: INST67US Mar 12, 13:00:00 GMT+0 - Investigating - We are currently investigating this incident. Mar 12, 15:25:29 GMT+0 - Resolved - We have fixed the issue and are currently monitoring the situation. Mar 12, 15:41:57 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 days, 1 hour and 30 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>15:25:29</var> GMT+0</small><br><strong>Resolved</strong> - We have fixed the issue and are currently monitoring the situation..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>15:41:57</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 12 Mar 2025 13:00:00 +0000 https://status.sysaid.com/incident/cm861g5q3002jjcb774toaltr https://status.sysaid.com/incident/cm861g5q3002jjcb774toaltr Scheduled Maintenance Type: Maintenance Duration: 6 hours Affected Components: INST17EU, INST18EU, INST19EU, INST21EU, INST16EU, INST15EU Mar 8, 16:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 8, 16:00:00 GMT+0 - Identified - We plan to perform a scheduled maintenance to upgrade our RDS. Mar 8, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 6 hours

Affected Components: , , , , ,

<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - We plan to perform a scheduled maintenance to upgrade our RDS..</p> <p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 8 Mar 2025 16:00:00 +0000 https://status.sysaid.com/maintenance/cm7w1p93e0019ti5i6readnen https://status.sysaid.com/maintenance/cm7w1p93e0019ti5i6readnen Slowness/Performance issues Type: Incident Affected Components: INST17EU, INST18EU, INST19EU, INST21EU, INST16EU, INST15EU Feb 17, 08:32:52 GMT+0 - Resolved - We are currently investigating reports of slowness and performance issues in EU instances. Type: Incident

Affected Components: , , , , ,

<p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>08:32:52</var> GMT+0</small><br><strong>Resolved</strong> - We are currently investigating reports of slowness and performance issues in EU instances. .</p> ]]> Mon, 17 Feb 2025 08:32:52 +0000 https://status.sysaid.com/incident/cm78ssgmi0001xetyi4wg3i3q https://status.sysaid.com/incident/cm78ssgmi0001xetyi4wg3i3q Scheduled maintenance Type: Maintenance Duration: 4 hours Affected Components: INST17EU, INST18EU, INST21EU, INST16EU, INST15EU Feb 16, 16:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 16, 16:00:00 GMT+0 - Identified - ### **Maintenance Details:** _Date: February 16th, Time: 4:00 PM UTC_ During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for up to 4 hours within the specified maintenance window. ### ### **Technical information:** We will upgrade our DB Servers in the EU. During the upgrade, all the environments in the EU will be down (15,16,17,18,21). Also, sysaidgateway in the EU will be down, also affecting on-premise customers using the EU gateway. Functionalities that rely on the GW, such as add-ons will be interrupted. ### ### We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. ### We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. ### ### Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our [Customer Hub](https://www.sysaid.com/support). Feb 16, 20:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components: , , , ,

<p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - ### **Maintenance Details:** _Date: February 16th, Time: 4:00 PM UTC_ During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for up to 4 hours within the specified maintenance window. ### ### **Technical information:** We will upgrade our DB Servers in the EU. During the upgrade, all the environments in the EU will be down (15,16,17,18,21). Also, sysaidgateway in the EU will be down, also affecting on-premise customers using the EU gateway. Functionalities that rely on the GW, such as add-ons will be interrupted. ### ### We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. ### We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. ### ### Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our [Customer Hub](https://www.sysaid.com/support)..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 16 Feb 2025 16:00:00 +0000 https://status.sysaid.com/maintenance/cm70gdei9004tls8sm01jcr45 https://status.sysaid.com/maintenance/cm70gdei9004tls8sm01jcr45 Scheduled maintenance Type: Maintenance Duration: 5 hours Affected Components: INST03US, INST04US, INST05US, INST06US, INST67US, INST80CA, INST64US Feb 9, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 9, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 9, 04:00:00 GMT+0 - Identified - **Maintenance Details:** _Date: February 9th, Time: 4:00 AM UTC_ During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for up to 5 hours within the specified maintenance window. **Technical information:** We will upgrade our MySQL to version 8 in the US. During the upgrade, all the environments in the US and Canada will be down (03,04,05,06,64,67,68). Also, sysaidgateway in the US will be down, also affecting on-premise customers using the US gateway. Functionalities that rely on the GW, such as add-ons will be interrupted. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our [Customer Hub](https://www.sysaid.com/support). Type: Maintenance

Duration: 5 hours

Affected Components: , , , , , ,

<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - **Maintenance Details:** _Date: February 9th, Time: 4:00 AM UTC_ During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for up to 5 hours within the specified maintenance window. **Technical information:** We will upgrade our MySQL to version 8 in the US. During the upgrade, all the environments in the US and Canada will be down (03,04,05,06,64,67,68). Also, sysaidgateway in the US will be down, also affecting on-premise customers using the US gateway. Functionalities that rely on the GW, such as add-ons will be interrupted. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our [Customer Hub](https://www.sysaid.com/support)..</p> ]]> Sun, 9 Feb 2025 04:00:00 +0000 https://status.sysaid.com/maintenance/cm6rulanh004gydcrqk475m8h https://status.sysaid.com/maintenance/cm6rulanh004gydcrqk475m8h Scheduled maintenance Type: Maintenance Duration: 4 hours Affected Components: INST17EU, INST18EU, INST21EU, INST16EU, INST15EU Feb 2, 20:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 2, 16:00:00 GMT+0 - Identified - **Maintenance Details:** _Date: February 2nd, Time: 4:00 PM UTC_ During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for up to 4 hours within the specified maintenance window. **Technical information:** We will upgrade the Aurora cluster in the EU. During the upgrade, all the environments in EU will be down (15, 16, 17, 18, 21). Also, sysaidgateway in the EU will be down, also affecting regions PR and FR and on-premise customers using the EU gateway. Functionalities that rely on the GW, such as addons will be interrupted. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our [Customer Hub](https://www.sysaid.com/support). We are happy to assist you. The SysAid Team Feb 2, 16:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 4 hours

Affected Components: , , , ,

<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - **Maintenance Details:** _Date: February 2nd, Time: 4:00 PM UTC_ During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for up to 4 hours within the specified maintenance window. **Technical information:** We will upgrade the Aurora cluster in the EU. During the upgrade, all the environments in EU will be down (15, 16, 17, 18, 21). Also, sysaidgateway in the EU will be down, also affecting regions PR and FR and on-premise customers using the EU gateway. Functionalities that rely on the GW, such as addons will be interrupted. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our [Customer Hub](https://www.sysaid.com/support). We are happy to assist you. The SysAid Team.</p> <p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 2 Feb 2025 16:00:00 +0000 https://status.sysaid.com/maintenance/cm66a2td80063t1rkkkrl3agl https://status.sysaid.com/maintenance/cm66a2td80063t1rkkkrl3agl Service disruptions / Performance degradation Type: Incident Duration: 21 minutes Affected Components: INST67US Jan 23, 16:31:28 GMT+0 - Resolved - This incident has been resolved. Jan 23, 16:10:56 GMT+0 - Investigating - Update: Some customers on INST67 are experiencing slowness. This is being investigated by our teams. Type: Incident

Duration: 21 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>16:31:28</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>16:10:56</var> GMT+0</small><br><strong>Investigating</strong> - Update: Some customers on INST67 are experiencing slowness. This is being investigated by our teams. .</p> ]]> Thu, 23 Jan 2025 16:10:56 +0000 https://status.sysaid.com/incident/cm69j58ja0032cugon9j41jwb https://status.sysaid.com/incident/cm69j58ja0032cugon9j41jwb Issues accessing SSP for some End Users using Spaces Type: Incident Duration: 1 hour and 42 minutes Affected Components: INST13AU, INST03US, INST04US, INST05US, INST06US, INST07US, INST08US, INST72US, INST67US, INST73US, INST74US, INST09US, INST80CA, INST17EU, INST18EU, INST19EU, INST21EU, INST16EU, INST15EU, INST64US Jan 22, 16:40:00 GMT+0 - Investigating - We are currently investigating an issue that may prevent some End Users from accessing to the SSP (Self Service Portal) while using Spaces Jan 22, 18:21:44 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 42 minutes

Affected Components: , , , , , , , , , , , , , , , , , , ,

<p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>16:40:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue that may prevent some End Users from accessing to the SSP (Self Service Portal) while using Spaces.</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>18:21:44</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 22 Jan 2025 16:40:00 +0000 https://status.sysaid.com/incident/cm6867mo4004cjrd0fo3v3cnr https://status.sysaid.com/incident/cm6867mo4004cjrd0fo3v3cnr Scheduled maintenance Type: Maintenance Duration: 4 hours Affected Components: INST03US, INST04US, INST05US, INST06US, INST67US, INST64US Jan 19, 06:00:00 GMT+0 - Identified - **Maintenance Details:** _Date: January 19th, 2025 Time: 8:00 AM - 12:00 AM UTC_ During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for up to 4 hours, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our [Customer Hub](https://helpdesk.sysaid.com/servicePortal). We are happy to assist you. The SysAid Team Jan 19, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 19, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components: , , , , ,

<p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - **Maintenance Details:** _Date: January 19th, 2025 Time: 8:00 AM - 12:00 AM UTC_ During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for up to 4 hours, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our [Customer Hub](https://helpdesk.sysaid.com/servicePortal). We are happy to assist you. The SysAid Team.</p> <p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 19 Jan 2025 06:00:00 +0000 https://status.sysaid.com/maintenance/cm5uzhikw001tbbqmnozie1q2 https://status.sysaid.com/maintenance/cm5uzhikw001tbbqmnozie1q2 Planned Maintenance Type: Maintenance Duration: 18 days, 7 hours and 53 minutes Affected Components: INST17EU, INST18EU, INST16EU, INST15EU Jan 12, 21:06:34 GMT+0 - Completed - Maintenance has completed successfully. Dec 25, 13:13:48 GMT+0 - Identified - We are planning to upgrade our MySQL to version 8.0. Type: Maintenance

Duration: 18 days, 7 hours and 53 minutes

Affected Components: , , ,

<p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>21:06:34</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Dec <var data-var='date'> 25</var>, <var data-var='time'>13:13:48</var> GMT+0</small><br><strong>Identified</strong> - We are planning to upgrade our MySQL to version 8.0..</p> ]]> Sun, 12 Jan 2025 16:00:00 +0000 https://status.sysaid.com/maintenance/cm5cjb5vk001d4wobdirt26qi-6s2vfncbc875 https://status.sysaid.com/maintenance/cm5cjb5vk001d4wobdirt26qi-6s2vfncbc875 Planned Maintenance Type: Maintenance Duration: 4 hours Affected Components: INST07US, INST08US, INST09US, INST72US, INST73US, INST74US Dec 25, 13:11:41 GMT+0 - Identified - We are planning to upgrade our MySQL to version 8.0. Dec 29, 12:00:21 GMT+0 - Completed - The scheduled maintenance has been completed. Dec 29, 08:00:21 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 29, 07:00:21 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Type: Maintenance

Duration: 4 hours

Affected Components: , , , , ,

<p><small>Dec <var data-var='date'> 25</var>, <var data-var='time'>13:11:41</var> GMT+0</small><br><strong>Identified</strong> - We are planning to upgrade our MySQL to version 8.0..</p> <p><small>Dec <var data-var='date'> 29</var>, <var data-var='time'>12:00:21</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Dec <var data-var='date'> 29</var>, <var data-var='time'>08:00:21</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Dec <var data-var='date'> 29</var>, <var data-var='time'>07:00:21</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> ]]> Sun, 29 Dec 2024 08:00:00 +0000 https://status.sysaid.com/maintenance/cm5cjb5vl001j4wobfxsibw8a-lpv6n8vfx2hp https://status.sysaid.com/maintenance/cm5cjb5vl001j4wobfxsibw8a-lpv6n8vfx2hp Planned Maintenance Type: Maintenance Duration: 4 hours Affected Components: INST07US, INST08US, INST09US Dec 15, 09:00:21 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 15, 13:00:21 GMT+0 - Completed - The scheduled maintenance has been completed. Dec 15, 08:00:24 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Dec 11, 17:39:39 GMT+0 - Identified - We are performing a change in our filesystem to EFS (Amazon Elastic File System), which will allow reliable file storage delivering high aggregate throughput to thousands of clients simultaneously. Type: Maintenance

Duration: 4 hours

Affected Components: , ,

<p><small>Dec <var data-var='date'> 15</var>, <var data-var='time'>09:00:21</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Dec <var data-var='date'> 15</var>, <var data-var='time'>13:00:21</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Dec <var data-var='date'> 15</var>, <var data-var='time'>08:00:24</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>17:39:39</var> GMT+0</small><br><strong>Identified</strong> - We are performing a change in our filesystem to EFS (Amazon Elastic File System), which will allow reliable file storage delivering high aggregate throughput to thousands of clients simultaneously..</p> ]]> Sun, 15 Dec 2024 09:00:00 +0000 https://status.sysaid.com/maintenance/cm5cjb5vl001u4wobfx9igepn-8h1hyqs8k7v7 https://status.sysaid.com/maintenance/cm5cjb5vl001u4wobfx9igepn-8h1hyqs8k7v7 Planned Maintenance Type: Maintenance Duration: 4 hours Affected Components: INST80CA Dec 15, 07:00:27 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Dec 11, 17:40:39 GMT+0 - Identified - We are planning to upgrade our MySQL to version 8.0. Dec 15, 12:00:21 GMT+0 - Completed - The scheduled maintenance has been completed. Dec 15, 08:00:21 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Dec <var data-var='date'> 15</var>, <var data-var='time'>07:00:27</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>17:40:39</var> GMT+0</small><br><strong>Identified</strong> - We are planning to upgrade our MySQL to version 8.0..</p> <p><small>Dec <var data-var='date'> 15</var>, <var data-var='time'>12:00:21</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Dec <var data-var='date'> 15</var>, <var data-var='time'>08:00:21</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> ]]> Sun, 15 Dec 2024 08:00:00 +0000 https://status.sysaid.com/maintenance/cm5cjb5vl001z4wobb8oi30yu-yst7pt1s86c7 https://status.sysaid.com/maintenance/cm5cjb5vl001z4wobb8oi30yu-yst7pt1s86c7 Planned Maintenance Type: Maintenance Duration: 5 hours Affected Components: INST17EU Nov 20, 16:44:05 GMT+0 - Identified - We are performing a change in our filesystem to EFS (Amazon Elastic File System), which will allow reliable file storage delivering high aggregate throughput to thousands of clients simultaneously. Nov 24, 17:00:22 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Nov 24, 18:00:21 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 24, 23:00:21 GMT+0 - Completed - The scheduled maintenance has been completed. Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>16:44:05</var> GMT+0</small><br><strong>Identified</strong> - We are performing a change in our filesystem to EFS (Amazon Elastic File System), which will allow reliable file storage delivering high aggregate throughput to thousands of clients simultaneously..</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>17:00:22</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>18:00:21</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>23:00:21</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> ]]> Sun, 24 Nov 2024 18:00:00 +0000 https://status.sysaid.com/maintenance/cm5cjb5vl00254wob2ji1dno5-rl2kr06x7l3y https://status.sysaid.com/maintenance/cm5cjb5vl00254wob2ji1dno5-rl2kr06x7l3y Planned Maintenance Type: Maintenance Duration: 5 hours Affected Components: INST15EU, INST16EU, INST18EU, INST19EU Nov 24, 14:00:21 GMT+0 - Completed - The scheduled maintenance has been completed. Nov 24, 09:00:21 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 24, 08:00:27 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Nov 20, 16:43:33 GMT+0 - Identified - We are performing a change in our filesystem to EFS (Amazon Elastic File System), which will allow reliable file storage delivering high aggregate throughput to thousands of clients simultaneously. Type: Maintenance

Duration: 5 hours

Affected Components: , , ,

<p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>14:00:21</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>09:00:21</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>08:00:27</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>16:43:33</var> GMT+0</small><br><strong>Identified</strong> - We are performing a change in our filesystem to EFS (Amazon Elastic File System), which will allow reliable file storage delivering high aggregate throughput to thousands of clients simultaneously..</p> ]]> Sun, 24 Nov 2024 09:00:00 +0000 https://status.sysaid.com/maintenance/cm5cjb5vl002a4wob0mo6css1-yfmsqrd08zt8 https://status.sysaid.com/maintenance/cm5cjb5vl002a4wob0mo6css1-yfmsqrd08zt8 Customers unable to update or create tickets Type: Incident Affected Components: INST04US, INST64US Nov 11, 15:30:42 GMT+0 - Resolved - This incident has been resolved. Nov 11, 15:28:07 GMT+0 - Identified - The issue has been identified and a fix is being implemented. Nov 11, 15:11:52 GMT+0 - Investigating - We are currently investigating reports from customers that can not update or create tickets. Nov 11, 15:23:54 GMT+0 - Investigating - We are continuing to investigate this issue. Type: Incident

Affected Components: ,

<p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>15:30:42</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>15:28:07</var> GMT+0</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented..</p> <p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>15:11:52</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating reports from customers that can not update or create tickets..</p> <p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>15:23:54</var> GMT+0</small><br><strong>Investigating</strong> - We are continuing to investigate this issue..</p> ]]> Mon, 11 Nov 2024 15:11:52 +0000 https://status.sysaid.com/incident/cm5cjb5vl002g4wobcp03871q-p6rd3z1rlqqv https://status.sysaid.com/incident/cm5cjb5vl002g4wobcp03871q-p6rd3z1rlqqv Planned Maintenance Type: Maintenance Duration: 9 hours Affected Components: INST04US, INST05US, INST06US, INST64US Nov 3, 09:00:03 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 3, 18:00:02 GMT+0 - Completed - The scheduled maintenance has been completed. Nov 3, 08:00:03 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Oct 28, 14:25:06 GMT+0 - Identified - We are performing a change in our filesystem to EFS (Amazon Elastic File System), which will allow reliable file storage delivering high aggregate throughput to thousands of clients simultaneously. Type: Maintenance

Duration: 9 hours

Affected Components: , , ,

<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>09:00:03</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>18:00:02</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>08:00:03</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>14:25:06</var> GMT+0</small><br><strong>Identified</strong> - We are performing a change in our filesystem to EFS (Amazon Elastic File System), which will allow reliable file storage delivering high aggregate throughput to thousands of clients simultaneously..</p> ]]> Sun, 3 Nov 2024 09:00:00 +0000 https://status.sysaid.com/maintenance/cm5cjb5vm002n4wobabq3hju6-p0lcp873w35l https://status.sysaid.com/maintenance/cm5cjb5vm002n4wobabq3hju6-p0lcp873w35l SysAid Planned Maintenance Type: Maintenance Duration: 5 hours Oct 6, 07:19:38 GMT+0 - Identified - We are going to perform planned migration of our NFS filesystem to an EFS file system on our Australian instance. During the maintenance window, the environment will not be available. Oct 6, 07:30:02 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 6, 12:30:02 GMT+0 - Completed - The scheduled maintenance has been completed. Type: Maintenance

Duration: 5 hours

<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>07:19:38</var> GMT+0</small><br><strong>Identified</strong> - We are going to perform planned migration of our NFS filesystem to an EFS file system on our Australian instance. During the maintenance window, the environment will not be available..</p> <p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>07:30:02</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>12:30:02</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> ]]> Sun, 6 Oct 2024 07:30:00 +0000 https://status.sysaid.com/maintenance/cm5cjb5vm002s4wobcp5x42up-7tvqqxskzrfc https://status.sysaid.com/maintenance/cm5cjb5vm002s4wobcp5x42up-7tvqqxskzrfc Important SysAid Update: Cloud Outage at our Australian data center Type: Incident Sep 28, 05:38:51 GMT+0 - Monitoring - A fix has been implemented and we are monitoring the results. Sep 28, 05:09:24 GMT+0 - Identified - SysAid is experiencing an outage on AUS cloud INST13 We’re working to resolve this issue as soon as possible. Our top priority is to ensure that you’re up and running at all times. Please visit the following page for ongoing updates: <a href="https://www.sysaid.com/support/cloud-status">SysAid’s Cloud Status Page</a> We’re here to answer all of your questions. Feel free to contact your account manager directly if you need anything further. Sincerely, The SysAid Team Sep 28, 05:45:17 GMT+0 - Resolved - This incident has been resolved. Type: Incident

<p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>05:38:51</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results..</p> <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>05:09:24</var> GMT+0</small><br><strong>Identified</strong> - SysAid is experiencing an outage on AUS cloud INST13 We’re working to resolve this issue as soon as possible. Our top priority is to ensure that you’re up and running at all times. Please visit the following page for ongoing updates: <a href="https://www.sysaid.com/support/cloud-status">SysAid’s Cloud Status Page</a> We’re here to answer all of your questions. Feel free to contact your account manager directly if you need anything further. Sincerely, The SysAid Team.</p> <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>05:45:17</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 28 Sep 2024 05:09:24 +0000 https://status.sysaid.com/incident/cm5cjb5vm002x4wobb2ynbgz0-ky6qr392vjrd https://status.sysaid.com/incident/cm5cjb5vm002x4wobb2ynbgz0-ky6qr392vjrd Service disruption Type: Incident Affected Components: INST04US, INST64US Sep 18, 16:57:57 GMT+0 - Resolved - This issue has been resolved. Sep 18, 15:45:40 GMT+0 - Identified - The root cause has been identified and our team is working on securing a fix. Sep 18, 15:12:26 GMT+0 - Investigating - We are currently investigating an issue with SR views not displaying service records. Type: Incident

Affected Components: ,

<p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>16:57:57</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been resolved..</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>15:45:40</var> GMT+0</small><br><strong>Identified</strong> - The root cause has been identified and our team is working on securing a fix..</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>15:12:26</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue with SR views not displaying service records..</p> ]]> Wed, 18 Sep 2024 15:12:26 +0000 https://status.sysaid.com/incident/cm5cjb5vm00324wobbdj9dhjk-yfd9ydw8kpcz https://status.sysaid.com/incident/cm5cjb5vm00324wobbdj9dhjk-yfd9ydw8kpcz SysAid Unplanned Maintenance Type: Maintenance Duration: 15 minutes Affected Components: INST04US Aug 1, 04:00:02 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul 31, 20:05:03 GMT+0 - Identified - <b>Maintenance Details:</b> <b>Date: August 1st, 2024</b> <b>Time: 04:00 AM - 04:15 AM UTC / 00:00 AM - 00:15 AM ET</b> During this maintenance window, the SysAid product will undergo necessary updates. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding 15 minutes, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team Aug 1, 03:00:07 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Aug 1, 04:15:02 GMT+0 - Completed - The scheduled maintenance has been completed. Type: Maintenance

Duration: 15 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>04:00:02</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>20:05:03</var> GMT+0</small><br><strong>Identified</strong> - <b>Maintenance Details:</b> <b>Date: August 1st, 2024</b> <b>Time: 04:00 AM - 04:15 AM UTC / 00:00 AM - 00:15 AM ET</b> During this maintenance window, the SysAid product will undergo necessary updates. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding 15 minutes, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team.</p> <p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>03:00:07</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>04:15:02</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> ]]> Thu, 1 Aug 2024 04:00:00 +0000 https://status.sysaid.com/maintenance/cm5cjb5vm003g4wob9ltoadys-33t027wyb8hh https://status.sysaid.com/maintenance/cm5cjb5vm003g4wob9ltoadys-33t027wyb8hh SysAid Maintenance Type: Maintenance Duration: 5 hours Affected Components: INST05US, INST16EU, INST80CA, INST21EU Nov 12, 06:00:40 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 12, 11:00:20 GMT+0 - Completed - The scheduled maintenance has been completed. Nov 9, 16:34:55 GMT+0 - Identified - <b>Maintenance Details:</b> <b>Date: November 12th, 2023</b> <b>Time: 7:00 AM - 11:00 AM GMT / 1:00 AM - 5:00 AM ET</b> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team Nov 12, 04:59:59 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Type: Maintenance

Duration: 5 hours

Affected Components: , , ,

<p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>06:00:40</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>11:00:20</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>16:34:55</var> GMT+0</small><br><strong>Identified</strong> - <b>Maintenance Details:</b> <b>Date: November 12th, 2023</b> <b>Time: 7:00 AM - 11:00 AM GMT / 1:00 AM - 5:00 AM ET</b> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team.</p> <p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>04:59:59</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> ]]> Sun, 12 Nov 2023 06:00:00 +0000 https://status.sysaid.com/maintenance/cm5cjb5vn003t4wob6as405nr-vdpc93xxlsy8 https://status.sysaid.com/maintenance/cm5cjb5vn003t4wob6as405nr-vdpc93xxlsy8 Scheduled Maintenance Type: Maintenance Duration: 5 hours Affected Components: INST03US, INST04US, INST05US, INST06US, INST64US, INST15EU, INST16EU, INST18EU, INST07US, INST08US, INST09US, INST72US, INST73US, INST80CA, INST19EU, INST21EU Oct 22, 11:00:34 GMT+0 - Completed - The scheduled maintenance has been completed. Oct 19, 14:49:42 GMT+0 - Identified - <b>Maintenance Details:</b> <b>Date: Sunday. October 22nd </b> <b>Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EDT</b> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team Oct 22, 06:00:48 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 22, 05:00:02 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Type: Maintenance

Duration: 5 hours

Affected Components: , , , , , , , , , , , , , , ,

<p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>11:00:34</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Oct <var data-var='date'> 19</var>, <var data-var='time'>14:49:42</var> GMT+0</small><br><strong>Identified</strong> - <b>Maintenance Details:</b> <b>Date: Sunday. October 22nd </b> <b>Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EDT</b> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team.</p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>06:00:48</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>05:00:02</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> ]]> Sun, 22 Oct 2023 06:00:00 +0000 https://status.sysaid.com/maintenance/cm5cjb5vn004a4wob3bqfahpo-2h1yvptl1bkb https://status.sysaid.com/maintenance/cm5cjb5vn004a4wob3bqfahpo-2h1yvptl1bkb Scheduled Maintenance Type: Maintenance Duration: 5 hours Affected Components: INST17EU Oct 15, 13:59:57 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Oct 12, 15:37:45 GMT+0 - Identified - <b>Maintenance Details:</b> <b>Date: October 15th 2023</b> <b>Time: 4:00 PM - 8:00 PM GMT </b> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team Oct 15, 15:00:37 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 15, 20:00:27 GMT+0 - Completed - The scheduled maintenance has been completed. Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>13:59:57</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>15:37:45</var> GMT+0</small><br><strong>Identified</strong> - <b>Maintenance Details:</b> <b>Date: October 15th 2023</b> <b>Time: 4:00 PM - 8:00 PM GMT </b> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team.</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>15:00:37</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>20:00:27</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> ]]> Sun, 15 Oct 2023 15:00:00 +0000 https://status.sysaid.com/maintenance/cm5cjb5vn004f4wob7vaehxbv-lq7tm4flbch6 https://status.sysaid.com/maintenance/cm5cjb5vn004f4wob7vaehxbv-lq7tm4flbch6 Scheduled Maintenance Type: Maintenance Duration: 5 hours Affected Components: INST05US, INST73US Oct 15, 05:00:06 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Oct 15, 06:00:32 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 12, 15:32:48 GMT+0 - Identified - <b>Maintenance Details:</b> <b>Date: October 15th 2023</b> <b>Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EDT</b> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team Oct 15, 11:00:01 GMT+0 - Completed - The scheduled maintenance has been completed. Type: Maintenance

Duration: 5 hours

Affected Components: ,

<p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>05:00:06</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>06:00:32</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>15:32:48</var> GMT+0</small><br><strong>Identified</strong> - <b>Maintenance Details:</b> <b>Date: October 15th 2023</b> <b>Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EDT</b> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team.</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> ]]> Sun, 15 Oct 2023 06:00:00 +0000 https://status.sysaid.com/maintenance/cm5cjb5vn004k4wobbdge4jo8-xst4r7qr464d https://status.sysaid.com/maintenance/cm5cjb5vn004k4wobbdge4jo8-xst4r7qr464d Scheduled Maintenance Type: Maintenance Duration: 5 hours Affected Components: INST03US, INST04US, INST05US, INST06US, INST64US, INST15EU, INST16EU, INST18EU, INST07US, INST08US, INST09US, INST72US, INST73US, INST80CA, INST19EU, INST21EU Oct 8, 05:00:02 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Oct 8, 11:01:57 GMT+0 - Completed - The scheduled maintenance has been completed. Oct 5, 14:52:24 GMT+0 - Identified - <b>Maintenance Details:</b> <b>Date: October 8th, 2023</b> <b>Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EDT</b> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team Oct 8, 06:00:38 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Type: Maintenance

Duration: 5 hours

Affected Components: , , , , , , , , , , , , , , ,

<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>05:00:02</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>11:01:57</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>14:52:24</var> GMT+0</small><br><strong>Identified</strong> - <b>Maintenance Details:</b> <b>Date: October 8th, 2023</b> <b>Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EDT</b> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team.</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>06:00:38</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> ]]> Sun, 8 Oct 2023 06:00:00 +0000 https://status.sysaid.com/maintenance/cm5cjb5vo004p4wobbqsmcxx1-gcvtzp56jfq3 https://status.sysaid.com/maintenance/cm5cjb5vo004p4wobbqsmcxx1-gcvtzp56jfq3 Scheduled Maintenance Type: Maintenance Duration: 5 hours Affected Components: INST03US, INST04US, INST05US, INST06US, INST64US, INST15EU, INST16EU, INST18EU, INST07US, INST08US, INST09US, INST72US, INST73US, INST80CA, INST19EU, INST21EU Oct 1, 04:59:57 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Oct 1, 06:00:17 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 1, 11:00:33 GMT+0 - Completed - The scheduled maintenance has been completed. Sep 28, 16:21:59 GMT+0 - Identified - <b>Maintenance Details:</b> <b>Date:October 1st 2023</b> <b>Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EST</b> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team Type: Maintenance

Duration: 5 hours

Affected Components: , , , , , , , , , , , , , , ,

<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>04:59:57</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>06:00:17</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>11:00:33</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>16:21:59</var> GMT+0</small><br><strong>Identified</strong> - <b>Maintenance Details:</b> <b>Date:October 1st 2023</b> <b>Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EST</b> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team.</p> ]]> Sun, 1 Oct 2023 06:00:00 +0000 https://status.sysaid.com/maintenance/cm5cjb5vo004u4wobbnzi8zvo-d9px9ql77vcq https://status.sysaid.com/maintenance/cm5cjb5vo004u4wobbnzi8zvo-d9px9ql77vcq Scheduled Maintenance Type: Maintenance Duration: 5 hours Affected Components: INST04US, INST15EU, INST09US, INST73US Sep 14, 16:18:00 GMT+0 - Identified - We will be undergoing scheduled maintenance during this time. Sep 14, 16:19:02 GMT+0 - Identified - We will be undergoing scheduled maintenance during this time. Sep 17, 22:30:27 GMT+0 - Completed - The scheduled maintenance has been completed. Sep 17, 17:30:17 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 14, 16:16:02 GMT+0 - Identified - <b>Details:</b> <b>Date: 17 September 2023</b> <b>Time: 6:30 PM - 10:30 PM GMT / 1:30 PM - 5:30 PM EST</b> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team Sep 17, 16:29:56 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Type: Maintenance

Duration: 5 hours

Affected Components: , , ,

<p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>16:18:00</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time..</p> <p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>16:19:02</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time..</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>22:30:27</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>17:30:17</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>16:16:02</var> GMT+0</small><br><strong>Identified</strong> - <b>Details:</b> <b>Date: 17 September 2023</b> <b>Time: 6:30 PM - 10:30 PM GMT / 1:30 PM - 5:30 PM EST</b> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team.</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>16:29:56</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> ]]> Sun, 17 Sep 2023 17:30:00 +0000 https://status.sysaid.com/maintenance/cm5cjb5vo004z4wobapys1gns-rnpn12f37pmq https://status.sysaid.com/maintenance/cm5cjb5vo004z4wobapys1gns-rnpn12f37pmq Extended Maintenance Window - September 10th Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: INST03US, INST04US, INST05US, INST06US, INST64US, INST15EU, INST16EU, INST18EU, INST07US, INST08US, INST09US, INST72US, INST73US, INST80CA, INST19EU, INST21EU Sep 10, 12:00:26 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 10, 11:54:57 GMT+0 - Identified - Hi, We want to inform you that today's maintenance window, scheduled for Sunday, September 10th, will be extended due to unforeseen reasons. The maintenance window will be extended for additional 1.5 hour. During this extended maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. While we strive to minimize downtime, we anticipate that SysAid may be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We sincerely apologize for any inconvenience this may cause and genuinely appreciate your understanding and support as we work to enhance our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. Sep 10, 13:31:21 GMT+0 - Completed - The scheduled maintenance has been completed. Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: , , , , , , , , , , , , , , ,

<p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>12:00:26</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>11:54:57</var> GMT+0</small><br><strong>Identified</strong> - Hi, We want to inform you that today's maintenance window, scheduled for Sunday, September 10th, will be extended due to unforeseen reasons. The maintenance window will be extended for additional 1.5 hour. During this extended maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. While we strive to minimize downtime, we anticipate that SysAid may be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We sincerely apologize for any inconvenience this may cause and genuinely appreciate your understanding and support as we work to enhance our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you..</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>13:31:21</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> ]]> Sun, 10 Sep 2023 12:00:00 +0000 https://status.sysaid.com/maintenance/cm5cjb5vo00564wobdiubfh4z-rch9k41py91g https://status.sysaid.com/maintenance/cm5cjb5vo00564wobdiubfh4z-rch9k41py91g Scheduled Maintenance Type: Maintenance Duration: 5 hours Affected Components: INST03US, INST04US, INST05US, INST06US, INST64US, INST15EU, INST16EU, INST18EU, INST07US, INST08US, INST09US, INST72US, INST73US, INST80CA, INST19EU, INST21EU Sep 10, 04:59:57 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Sep 10, 06:01:13 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 10, 11:00:25 GMT+0 - Completed - The scheduled maintenance has been completed. Sep 8, 10:46:30 GMT+0 - Identified - <b>Maintenance Details:</b> <em>Date: September 10th, 2023</em> <em>Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EST</em> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team Type: Maintenance

Duration: 5 hours

Affected Components: , , , , , , , , , , , , , , ,

<p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>04:59:57</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>06:01:13</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>11:00:25</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>10:46:30</var> GMT+0</small><br><strong>Identified</strong> - <b>Maintenance Details:</b> <em>Date: September 10th, 2023</em> <em>Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EST</em> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team.</p> ]]> Sun, 10 Sep 2023 06:00:00 +0000 https://status.sysaid.com/maintenance/cm5cjb5vo005a4wob2kg89jfd-h6s1y5lfvcv3 https://status.sysaid.com/maintenance/cm5cjb5vo005a4wob2kg89jfd-h6s1y5lfvcv3 Unplanned maintenance on 09US,64US,06US Instances Type: Maintenance Duration: 45 minutes Affected Components: INST06US, INST64US, INST09US Sep 6, 13:40:18 GMT+0 - Identified - <b>Maintenance Details:</b> <em>Date: September 7th 2023</em> <em>Time: 3:00 AM</em> During this maintenance period, essential updates will be applied to the SysAid application. While this maintenance is unplanned, it is necessary for the continued reliability of our services. We anticipate that there will be a brief period of unavailability. We fully recognize the importance of uninterrupted SysAid access for your day-to-day operations. Rest assured, our dedicated team is diligently working to complete the maintenance efficiently and restore services promptly. We apologize for any inconvenience this may cause and sincerely appreciate your understanding as we strive to enhance our service quality. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. Sep 7, 07:00:18 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 7, 07:45:31 GMT+0 - Completed - The scheduled maintenance has been completed. Sep 7, 06:00:20 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Type: Maintenance

Duration: 45 minutes

Affected Components: , ,

<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>13:40:18</var> GMT+0</small><br><strong>Identified</strong> - <b>Maintenance Details:</b> <em>Date: September 7th 2023</em> <em>Time: 3:00 AM</em> During this maintenance period, essential updates will be applied to the SysAid application. While this maintenance is unplanned, it is necessary for the continued reliability of our services. We anticipate that there will be a brief period of unavailability. We fully recognize the importance of uninterrupted SysAid access for your day-to-day operations. Rest assured, our dedicated team is diligently working to complete the maintenance efficiently and restore services promptly. We apologize for any inconvenience this may cause and sincerely appreciate your understanding as we strive to enhance our service quality. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you..</p> <p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>07:00:18</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>07:45:31</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>06:00:20</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> ]]> Thu, 7 Sep 2023 07:00:00 +0000 https://status.sysaid.com/maintenance/cm5cjb5vo005f4wob1kw2akj7-6js90jl7dmjz https://status.sysaid.com/maintenance/cm5cjb5vo005f4wob1kw2akj7-6js90jl7dmjz Unplanned Maintenance on 15EU Instance Type: Maintenance Duration: 45 minutes Affected Components: INST15EU Sep 6, 21:00:37 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 6, 21:46:21 GMT+0 - Completed - The scheduled maintenance has been completed. Sep 6, 13:33:09 GMT+0 - Identified - <b>Maintenance Details:</b> <em>Date: September 6th 2023</em> <em>Time: 10:00 PM GMT</em> During this maintenance period, essential updates will be applied to the SysAid application. While this maintenance is unplanned, it is necessary for the continued reliability of our services. We anticipate that there will be a brief period of unavailability. We fully recognize the importance of uninterrupted SysAid access for your day-to-day operations. Rest assured, our dedicated team is diligently working to complete the maintenance efficiently and restore services promptly. We apologize for any inconvenience this may cause and sincerely appreciate your understanding as we strive to enhance our service quality. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. Sep 6, 20:00:09 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Type: Maintenance

Duration: 45 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>21:00:37</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>21:46:21</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>13:33:09</var> GMT+0</small><br><strong>Identified</strong> - <b>Maintenance Details:</b> <em>Date: September 6th 2023</em> <em>Time: 10:00 PM GMT</em> During this maintenance period, essential updates will be applied to the SysAid application. While this maintenance is unplanned, it is necessary for the continued reliability of our services. We anticipate that there will be a brief period of unavailability. We fully recognize the importance of uninterrupted SysAid access for your day-to-day operations. Rest assured, our dedicated team is diligently working to complete the maintenance efficiently and restore services promptly. We apologize for any inconvenience this may cause and sincerely appreciate your understanding as we strive to enhance our service quality. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you..</p> <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>20:00:09</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> ]]> Wed, 6 Sep 2023 21:00:00 +0000 https://status.sysaid.com/maintenance/cm5cjb5vo005k4wobbntq7e8y-tf41txr8mk2z https://status.sysaid.com/maintenance/cm5cjb5vo005k4wobbntq7e8y-tf41txr8mk2z