Duration: 32 minutes

Affected Components: INST15EU, INST16EU, INST21EU, INST19EU, , INST17EU, INST18EU, Europe →

Mar 23, 10:34:33 GMT+0
Investigating - We are currently investigating this incident..

Mar 23, 10:37:58 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 23, 11:06:03 GMT+0
Resolved - This incident has been resolved..

Duration: 32 minutes

Affected Components: INST80CA

Mar 18, 13:15:32 GMT+0
Investigating - Our team is currently investigating a service disruption / performance degradation. We’re working to identify the root cause of this issue as soon as possible. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.

Mar 18, 13:43:37 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 18, 13:47:19 GMT+0
Resolved - This incident has been resolved..

Duration: 15 minutes

Affected Components: INST15EU, INST04US, INST80CA, INST08US, INST16EU, INST05US, INST06US, INST67US, INST21EU, INST19EU, INST13AU, INST73US, INST74US, INST09US, INST64US, INST03US, INST17EU, INST07US, INST72US, INST18EU

Mar 12, 19:09:17 GMT+0
Identified - Our team has identified a service disruption / performance degradation, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.

Mar 12, 19:18:09 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 12, 19:24:41 GMT+0
Resolved - This incident has been resolved..

Duration: 52 minutes

Affected Components: INST04US, INST08US, INST05US, INST06US, INST67US, , INST73US, INST74US, INST09US, INST64US, INST03US, INST07US, INST72US, North America →

Mar 11, 17:19:53 GMT+0
Investigating - Our team is currently investigating a service disruption. We’re working to identify the root cause of this issue as soon as possible. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.

Mar 11, 17:33:41 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 11, 18:12:10 GMT+0
Resolved - The issue affecting the service has been resolved and normal functionality has been restored The team will continue to monitor the platform to ensure continued stability Thank you for your patience and cooperation.

Duration: 40 minutes

Affected Components: INST04US

Mar 6, 16:30:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Mar 6, 17:10:04 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 34 minutes

Affected Components: INST04US

Mar 3, 17:00:35 GMT+0
Identified - Our team has identified a service disruption / performance degradation, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.

Mar 3, 18:34:38 GMT+0
Resolved - This incident has been resolved..

Duration: 30 minutes

Affected Components: INST13AU

Feb 24, 19:27:49 GMT+0
Identified - Our team has identified a service disruption for Spaces environments, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.

Feb 24, 19:32:49 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. Spaces clients should have accesbility now.

Feb 24, 19:57:26 GMT+0
Resolved - This issue has been confirmed as resolved. Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions in regards to this event. Sincerely, The SysAid Team.

Duration: 36 minutes

Affected Components: INST15EU, INST04US, INST80CA, INST08US, INST16EU, INST05US, INST06US, INST67US, INST21EU, INST19EU, INST13AU, INST73US, INST74US, INST09US, INST64US, INST03US, INST17EU, INST07US, INST72US, INST18EU

Feb 16, 11:58:25 GMT+0
Identified - Our team has identified a service disruption / performance degradation regarding Email integration, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.

Feb 16, 12:34:48 GMT+0
Resolved - This issue has been confirmed as resolved. Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.

Duration: 1 hour and 9 minutes

Affected Components: INST72US

Feb 10, 08:41:15 GMT+0
Identified - Our team has identified a service disruption / performance degradation, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.

Feb 10, 08:45:00 GMT+0
Investigating - Our team is currently investigating a service disruption / performance degradation. We’re working to identify the root cause of this issue as soon as possible. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.

Feb 10, 09:37:30 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 10, 09:50:11 GMT+0
Resolved - This issue has been confirmed as resolved. Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.

Duration: 44 minutes

Affected Components: INST15EU, INST04US, INST16EU, INST05US

Jan 22, 12:50:25 GMT+0
Investigating - Our team is currently investigating a service disruption / performance degradation. We’re working to identify the root cause of this issue as soon as possible. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.

Jan 22, 13:34:14 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 24 minutes

Affected Components: INST05US, INST15EU, INST04US, INST67US, INST06US, INST80CA, INST08US, INST16EU, INST21EU, INST19EU, INST13AU, INST73US, INST74US, INST09US, INST64US, INST03US, INST17EU, INST07US, INST72US, INST18EU

Nov 24, 09:30:00 GMT+0
Investigating - Our team is currently investigating a service disruption. We’re working to identify the root cause of this issue as soon as possible. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.

Nov 24, 10:30:13 GMT+0
Identified - Our team has identified a service disruption, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.

Nov 24, 10:38:56 GMT+0
Monitoring - Our team has implemented a fix for this service disruption and we are monitoring the situation. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.

Nov 24, 10:53:50 GMT+0
Resolved - This issue has been confirmed as resolved. Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.

Duration: 56 minutes

Nov 18, 20:59:24 GMT+0
Investigating - We are currently investigating this incident..

Nov 18, 21:22:52 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 18, 21:55:02 GMT+0
Resolved - This issue has been confirmed as resolved. Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.

Duration: 7 minutes

Affected Components: INST19EU

Nov 16, 07:39:41 GMT+0
Identified - Our team has identified a service disruption / performance degradation. We are currently looking into the root cause of the issue. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.

Nov 16, 07:45:43 GMT+0
Monitoring - Our team has implemented a fix for this service disruption / performance degradation and we are monitoring the situation. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.

Nov 16, 07:46:35 GMT+0
Resolved - This incident has been resolved..

Duration: 26 days, 20 hours and 36 minutes

Affected Components: INST05US, INST04US, INST67US, INST06US, INST64US, INST03US

Oct 20, 09:33:10 GMT+0
Monitoring - AWS has applied mitigations, and we are observing continued signs of recovery. While recovery progresses, some services may experience delays as AWS works through existing backlogs..

Oct 20, 07:30:19 GMT+0
Identified - We would like to inform you that some of our services are currently experiencing disruptions affecting customers hosted on the AWS Virginia instances. This issue is due to a global outage reported by AWS impacting their Virginia region. Our technical teams are in direct contact with AWS, and they are treating this incident as their highest priority. We are closely monitoring the situation and will restore full service as soon as AWS resolves the issue on their side..

Oct 20, 09:32:40 GMT+0
Monitoring - AWS has applied mitigations, and we are observing continued signs of recovery. While recovery progresses, some services may experience delays as AWS works through existing backlogs..

Oct 20, 10:42:05 GMT+0
Resolved - AWS experienced a DNS-related outage that temporarily affected some SysAid services. They have applied a fix, and most operations, are now performing normally. We continue to monitor on our end to ensure full stability..

Oct 20, 19:07:14 GMT+0
Monitoring - AWS is continuing to investigate a major incident affecting the US-EAST-1 (Virginia) Region. The issue is currently causing degraded performance for some customers hosted in this region. We are closely monitoring the situation and will provide further updates as they become available..

Oct 21, 01:07:26 GMT+0
Monitoring - Our systems have been restored to normal operation following the AWS service disruption. All core services are now functional. We are currently running verification tests and monitoring systems to ensure full stability. We will provide a final update once all checks are complete..

Oct 21, 06:38:54 GMT+0
Resolved - Our systems are fully operational. We will continue to monitor interactions between our infrastructure, third-party partners, and the AWS infrastructure to ensure continued stability and performance..

Duration: 1 hour and 34 minutes

Affected Components: INST17EU, INST13AU, INST04US, INST21EU, INST18EU, INST07US, INST73US, INST03US, INST09US, INST72US, INST15EU, INST05US, INST06US, INST19EU, INST67US, INST80CA, INST64US, INST74US, INST08US, INST16EU

Oct 1, 07:52:21 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 1, 07:41:48 GMT+0
Identified - We are continuing to work on a fix for this incident..

Oct 1, 06:27:09 GMT+0
Investigating - Users that were imported via LDAP integration might experience login issues. This issue only affects Users that were imported via LDAP integration We are currently working on identifying the root cause of the issue..

Oct 1, 08:00:59 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 2 minutes

Affected Components: INST13AU

Jun 16, 07:06:39 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jun 16, 07:34:11 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 16, 07:49:16 GMT+0
Investigating - We are currently investigating this incident..

Jun 16, 08:36:56 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 16, 09:08:24 GMT+0
Resolved - This incident has been resolved..

Duration: 13 minutes

Affected Components: INST03US, INST64US, INST67US

Jun 10, 14:30:16 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 10, 14:22:06 GMT+0
Investigating - We are currently investigating an incident where customers are logged out or can't access SysAid.

Jun 10, 14:35:04 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 8 minutes

Affected Components: INST80CA

May 8, 18:47:31 GMT+0
Resolved - This incident has been resolved..

May 8, 17:40:00 GMT+0
Investigating - We are currently investigating performance Degradation on Canada instance. .

Duration: 6 days, 1 hour and 30 minutes

Affected Components: INST67US

Mar 12, 13:00:00 GMT+0
Investigating - We are currently investigating this incident..

Mar 12, 15:25:29 GMT+0
Resolved - We have fixed the issue and are currently monitoring the situation..

Mar 12, 15:41:57 GMT+0
Resolved - This incident has been resolved..

Duration: 6 hours

Affected Components: INST17EU, INST18EU, INST19EU, INST21EU, INST16EU, INST15EU

Mar 8, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 8, 16:00:00 GMT+0
Identified - We plan to perform a scheduled maintenance to upgrade our RDS..

Mar 8, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Affected Components: INST17EU, INST18EU, INST19EU, INST21EU, INST16EU, INST15EU

Feb 17, 08:32:52 GMT+0
Resolved - We are currently investigating reports of slowness and performance issues in EU instances. .

Duration: 4 hours

Affected Components: INST17EU, INST18EU, INST21EU, INST16EU, INST15EU

Feb 16, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 16, 16:00:00 GMT+0
Identified - ### **Maintenance Details:** _Date: February 16th, Time: 4:00 PM UTC_ During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for up to 4 hours within the specified maintenance window. ### ### **Technical information:** We will upgrade our DB Servers in the EU. During the upgrade, all the environments in the EU will be down (15,16,17,18,21). Also, sysaidgateway in the EU will be down, also affecting on-premise customers using the EU gateway. Functionalities that rely on the GW, such as add-ons will be interrupted. ### ### We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. ### We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. ### ### Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our [Customer Hub](https://www.sysaid.com/support)..

Feb 16, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 5 hours

Affected Components: INST03US, INST04US, INST05US, INST06US, INST67US, INST80CA, INST64US

Feb 9, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 9, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 9, 04:00:00 GMT+0
Identified - **Maintenance Details:** _Date: February 9th, Time: 4:00 AM UTC_ During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for up to 5 hours within the specified maintenance window. **Technical information:** We will upgrade our MySQL to version 8 in the US. During the upgrade, all the environments in the US and Canada will be down (03,04,05,06,64,67,68). Also, sysaidgateway in the US will be down, also affecting on-premise customers using the US gateway. Functionalities that rely on the GW, such as add-ons will be interrupted. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our [Customer Hub](https://www.sysaid.com/support)..

Duration: 4 hours

Affected Components: INST17EU, INST18EU, INST21EU, INST16EU, INST15EU

Feb 2, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 2, 16:00:00 GMT+0
Identified - **Maintenance Details:** _Date: February 2nd, Time: 4:00 PM UTC_ During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for up to 4 hours within the specified maintenance window. **Technical information:** We will upgrade the Aurora cluster in the EU. During the upgrade, all the environments in EU will be down (15, 16, 17, 18, 21). Also, sysaidgateway in the EU will be down, also affecting regions PR and FR and on-premise customers using the EU gateway. Functionalities that rely on the GW, such as addons will be interrupted. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our [Customer Hub](https://www.sysaid.com/support). We are happy to assist you. The SysAid Team.

Feb 2, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 21 minutes

Affected Components: INST67US

Jan 23, 16:31:28 GMT+0
Resolved - This incident has been resolved..

Jan 23, 16:10:56 GMT+0
Investigating - Update: Some customers on INST67 are experiencing slowness. This is being investigated by our teams. .

Duration: 1 hour and 42 minutes

Affected Components: INST13AU, INST03US, INST04US, INST05US, INST06US, INST07US, INST08US, INST72US, INST67US, INST73US, INST74US, INST09US, INST80CA, INST17EU, INST18EU, INST19EU, INST21EU, INST16EU, INST15EU, INST64US

Jan 22, 16:40:00 GMT+0
Investigating - We are currently investigating an issue that may prevent some End Users from accessing to the SSP (Self Service Portal) while using Spaces.

Jan 22, 18:21:44 GMT+0
Resolved - This incident has been resolved..

Duration: 4 hours

Affected Components: INST03US, INST04US, INST05US, INST06US, INST67US, INST64US

Jan 19, 06:00:00 GMT+0
Identified - **Maintenance Details:** _Date: January 19th, 2025 Time: 8:00 AM - 12:00 AM UTC_ During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for up to 4 hours, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our [Customer Hub](https://helpdesk.sysaid.com/servicePortal). We are happy to assist you. The SysAid Team.

Jan 19, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 19, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 18 days, 7 hours and 53 minutes

Affected Components: INST17EU, INST18EU, INST16EU, INST15EU

Jan 12, 21:06:34 GMT+0
Completed - Maintenance has completed successfully..

Dec 25, 13:13:48 GMT+0
Identified - We are planning to upgrade our MySQL to version 8.0..

Duration: 4 hours

Affected Components: INST07US, INST08US, INST09US, INST72US, INST73US, INST74US

Dec 25, 13:11:41 GMT+0
Identified - We are planning to upgrade our MySQL to version 8.0..

Dec 29, 12:00:21 GMT+0
Completed - The scheduled maintenance has been completed..

Dec 29, 08:00:21 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Dec 29, 07:00:21 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Duration: 4 hours

Affected Components: INST07US, INST08US, INST09US

Dec 15, 09:00:21 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Dec 15, 13:00:21 GMT+0
Completed - The scheduled maintenance has been completed..

Dec 15, 08:00:24 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Dec 11, 17:39:39 GMT+0
Identified - We are performing a change in our filesystem to EFS (Amazon Elastic File System), which will allow reliable file storage delivering high aggregate throughput to thousands of clients simultaneously..

Duration: 4 hours

Affected Components: INST80CA

Dec 15, 07:00:27 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Dec 11, 17:40:39 GMT+0
Identified - We are planning to upgrade our MySQL to version 8.0..

Dec 15, 12:00:21 GMT+0
Completed - The scheduled maintenance has been completed..

Dec 15, 08:00:21 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Duration: 5 hours

Affected Components: INST17EU

Nov 20, 16:44:05 GMT+0
Identified - We are performing a change in our filesystem to EFS (Amazon Elastic File System), which will allow reliable file storage delivering high aggregate throughput to thousands of clients simultaneously..

Nov 24, 17:00:22 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Nov 24, 18:00:21 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Nov 24, 23:00:21 GMT+0
Completed - The scheduled maintenance has been completed..

Duration: 5 hours

Affected Components: INST15EU, INST16EU, INST18EU, INST19EU

Nov 24, 14:00:21 GMT+0
Completed - The scheduled maintenance has been completed..

Nov 24, 09:00:21 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Nov 24, 08:00:27 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Nov 20, 16:43:33 GMT+0
Identified - We are performing a change in our filesystem to EFS (Amazon Elastic File System), which will allow reliable file storage delivering high aggregate throughput to thousands of clients simultaneously..

Affected Components: INST04US, INST64US

Nov 11, 15:30:42 GMT+0
Resolved - This incident has been resolved..

Nov 11, 15:28:07 GMT+0
Identified - The issue has been identified and a fix is being implemented..

Nov 11, 15:11:52 GMT+0
Investigating - We are currently investigating reports from customers that can not update or create tickets..

Nov 11, 15:23:54 GMT+0
Investigating - We are continuing to investigate this issue..

Duration: 9 hours

Affected Components: INST04US, INST05US, INST06US, INST64US

Nov 3, 09:00:03 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Nov 3, 18:00:02 GMT+0
Completed - The scheduled maintenance has been completed..

Nov 3, 08:00:03 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Oct 28, 14:25:06 GMT+0
Identified - We are performing a change in our filesystem to EFS (Amazon Elastic File System), which will allow reliable file storage delivering high aggregate throughput to thousands of clients simultaneously..

Duration: 5 hours

Oct 6, 07:19:38 GMT+0
Identified - We are going to perform planned migration of our NFS filesystem to an EFS file system on our Australian instance. During the maintenance window, the environment will not be available..

Oct 6, 07:30:02 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Oct 6, 12:30:02 GMT+0
Completed - The scheduled maintenance has been completed..

Sep 28, 05:38:51 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Sep 28, 05:09:24 GMT+0
Identified - SysAid is experiencing an outage on AUS cloud INST13 We’re working to resolve this issue as soon as possible. Our top priority is to ensure that you’re up and running at all times. Please visit the following page for ongoing updates: <a href="https://www.sysaid.com/support/cloud-status">SysAid’s Cloud Status Page</a> We’re here to answer all of your questions. Feel free to contact your account manager directly if you need anything further. Sincerely, The SysAid Team.

Sep 28, 05:45:17 GMT+0
Resolved - This incident has been resolved..

Affected Components: INST04US, INST64US

Sep 18, 16:57:57 GMT+0
Resolved - This issue has been resolved..

Sep 18, 15:45:40 GMT+0
Identified - The root cause has been identified and our team is working on securing a fix..

Sep 18, 15:12:26 GMT+0
Investigating - We are currently investigating an issue with SR views not displaying service records..

Duration: 15 minutes

Affected Components: INST04US

Aug 1, 04:00:02 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jul 31, 20:05:03 GMT+0
Identified - <b>Maintenance Details:</b> <b>Date: August 1st, 2024</b> <b>Time: 04:00 AM - 04:15 AM UTC / 00:00 AM - 00:15 AM ET</b> During this maintenance window, the SysAid product will undergo necessary updates. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding 15 minutes, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team.

Aug 1, 03:00:07 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Aug 1, 04:15:02 GMT+0
Completed - The scheduled maintenance has been completed..

Duration: 5 hours

Affected Components: INST05US, INST16EU, INST80CA, INST21EU

Nov 12, 06:00:40 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Nov 12, 11:00:20 GMT+0
Completed - The scheduled maintenance has been completed..

Nov 9, 16:34:55 GMT+0
Identified - <b>Maintenance Details:</b> <b>Date: November 12th, 2023</b> <b>Time: 7:00 AM - 11:00 AM GMT / 1:00 AM - 5:00 AM ET</b> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team.

Nov 12, 04:59:59 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Duration: 5 hours

Affected Components: INST03US, INST04US, INST05US, INST06US, INST64US, INST15EU, INST16EU, INST18EU, INST07US, INST08US, INST09US, INST72US, INST73US, INST80CA, INST19EU, INST21EU

Oct 22, 11:00:34 GMT+0
Completed - The scheduled maintenance has been completed..

Oct 19, 14:49:42 GMT+0
Identified - <b>Maintenance Details:</b> <b>Date: Sunday. October 22nd </b> <b>Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EDT</b> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team.

Oct 22, 06:00:48 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Oct 22, 05:00:02 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Duration: 5 hours

Affected Components: INST17EU

Oct 15, 13:59:57 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Oct 12, 15:37:45 GMT+0
Identified - <b>Maintenance Details:</b> <b>Date: October 15th 2023</b> <b>Time: 4:00 PM - 8:00 PM GMT </b> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team.

Oct 15, 15:00:37 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Oct 15, 20:00:27 GMT+0
Completed - The scheduled maintenance has been completed..

Duration: 5 hours

Affected Components: INST05US, INST73US

Oct 15, 05:00:06 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Oct 15, 06:00:32 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Oct 12, 15:32:48 GMT+0
Identified - <b>Maintenance Details:</b> <b>Date: October 15th 2023</b> <b>Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EDT</b> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team.

Oct 15, 11:00:01 GMT+0
Completed - The scheduled maintenance has been completed..

Duration: 5 hours

Affected Components: INST03US, INST04US, INST05US, INST06US, INST64US, INST15EU, INST16EU, INST18EU, INST07US, INST08US, INST09US, INST72US, INST73US, INST80CA, INST19EU, INST21EU

Oct 8, 05:00:02 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Oct 8, 11:01:57 GMT+0
Completed - The scheduled maintenance has been completed..

Oct 5, 14:52:24 GMT+0
Identified - <b>Maintenance Details:</b> <b>Date: October 8th, 2023</b> <b>Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EDT</b> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team.

Oct 8, 06:00:38 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Duration: 5 hours

Affected Components: INST03US, INST04US, INST05US, INST06US, INST64US, INST15EU, INST16EU, INST18EU, INST07US, INST08US, INST09US, INST72US, INST73US, INST80CA, INST19EU, INST21EU

Oct 1, 04:59:57 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Oct 1, 06:00:17 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Oct 1, 11:00:33 GMT+0
Completed - The scheduled maintenance has been completed..

Sep 28, 16:21:59 GMT+0
Identified - <b>Maintenance Details:</b> <b>Date:October 1st 2023</b> <b>Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EST</b> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team.

Duration: 5 hours

Affected Components: INST04US, INST15EU, INST09US, INST73US

Sep 14, 16:18:00 GMT+0
Identified - We will be undergoing scheduled maintenance during this time..

Sep 14, 16:19:02 GMT+0
Identified - We will be undergoing scheduled maintenance during this time..

Sep 17, 22:30:27 GMT+0
Completed - The scheduled maintenance has been completed..

Sep 17, 17:30:17 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Sep 14, 16:16:02 GMT+0
Identified - <b>Details:</b> <b>Date: 17 September 2023</b> <b>Time: 6:30 PM - 10:30 PM GMT / 1:30 PM - 5:30 PM EST</b> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team.

Sep 17, 16:29:56 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Duration: 1 hour and 30 minutes

Affected Components: INST03US, INST04US, INST05US, INST06US, INST64US, INST15EU, INST16EU, INST18EU, INST07US, INST08US, INST09US, INST72US, INST73US, INST80CA, INST19EU, INST21EU

Sep 10, 12:00:26 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Sep 10, 11:54:57 GMT+0
Identified - Hi, We want to inform you that today's maintenance window, scheduled for Sunday, September 10th, will be extended due to unforeseen reasons. The maintenance window will be extended for additional 1.5 hour. During this extended maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. While we strive to minimize downtime, we anticipate that SysAid may be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We sincerely apologize for any inconvenience this may cause and genuinely appreciate your understanding and support as we work to enhance our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you..

Sep 10, 13:31:21 GMT+0
Completed - The scheduled maintenance has been completed..

Duration: 5 hours

Affected Components: INST03US, INST04US, INST05US, INST06US, INST64US, INST15EU, INST16EU, INST18EU, INST07US, INST08US, INST09US, INST72US, INST73US, INST80CA, INST19EU, INST21EU

Sep 10, 04:59:57 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Sep 10, 06:01:13 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Sep 10, 11:00:25 GMT+0
Completed - The scheduled maintenance has been completed..

Sep 8, 10:46:30 GMT+0
Identified - <b>Maintenance Details:</b> <em>Date: September 10th, 2023</em> <em>Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EST</em> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team.

Duration: 45 minutes

Affected Components: INST06US, INST64US, INST09US

Sep 6, 13:40:18 GMT+0
Identified - <b>Maintenance Details:</b> <em>Date: September 7th 2023</em> <em>Time: 3:00 AM</em> During this maintenance period, essential updates will be applied to the SysAid application. While this maintenance is unplanned, it is necessary for the continued reliability of our services. We anticipate that there will be a brief period of unavailability. We fully recognize the importance of uninterrupted SysAid access for your day-to-day operations. Rest assured, our dedicated team is diligently working to complete the maintenance efficiently and restore services promptly. We apologize for any inconvenience this may cause and sincerely appreciate your understanding as we strive to enhance our service quality. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you..

Sep 7, 07:00:18 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Sep 7, 07:45:31 GMT+0
Completed - The scheduled maintenance has been completed..

Sep 7, 06:00:20 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Duration: 45 minutes

Affected Components: INST15EU

Sep 6, 21:00:37 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Sep 6, 21:46:21 GMT+0
Completed - The scheduled maintenance has been completed..

Sep 6, 13:33:09 GMT+0
Identified - <b>Maintenance Details:</b> <em>Date: September 6th 2023</em> <em>Time: 10:00 PM GMT</em> During this maintenance period, essential updates will be applied to the SysAid application. While this maintenance is unplanned, it is necessary for the continued reliability of our services. We anticipate that there will be a brief period of unavailability. We fully recognize the importance of uninterrupted SysAid access for your day-to-day operations. Rest assured, our dedicated team is diligently working to complete the maintenance efficiently and restore services promptly. We apologize for any inconvenience this may cause and sincerely appreciate your understanding as we strive to enhance our service quality. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you..

Sep 6, 20:00:09 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..