Service disruptions / Performance degradation

Resolved

Degraded performance

Started about 5 years ago2021-09-28Lasted 1 hour 3 minutes2021-09-2812:561:59 PMUTC

Affected

SysAid

SysAid North America

INST04US - N. Virginia

Updates

Resolved
2021-09-28 at 1:59 PMUTC
Resolved
2021-09-28 at 1:59 PMUTC
This incident has been resolved.
Monitoring
2021-09-28 at 1:24 PMUTC
Monitoring
2021-09-28 at 1:24 PMUTC
A fix has been implemented and we are monitoring the results.
Identified
2021-09-28 at 1:19 PMUTC
Identified
2021-09-28 at 1:19 PMUTC
The issue has been identified and a fix is being implemented.
Investigating
2021-09-28 at 12:56 PMUTC
Investigating
2021-09-28 at 12:56 PMUTC
Update: Some customers on US INST04US are experiencing

SysAid - Service disruptions / Performance degradation – Incident details