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Dex365
We had a short denial of service that prevented some users from reaching the portal, for several of our Customers. Our team has identified the issue and resolved it.
A fix has been implemented and we are monitoring the results.
Update: Some customers on INST05US are experiencing service disruptions
We had a short denial of service that prevented users from reaching to the portal URL for several of our Customers. Our team has identified the issue and resolved it.
Update: Some customers on INST06us are experiencing service disruptions.
We had a short denial of service that prevented admins from reaching the admin portal, our team has identified the issue and resolved it.
Update: Some customers on INST10US are experiencing service disruptions
We had a short denial of service that prevented Admins from reaching the admin portal and also affected the email integration scheduler, our team has identified the issue and resolved it.
The issue has been identified and a fix is being implemented.
Update: Some customers on INST06US are experiencing service disruptions
This incident has been resolved.
We are continuing to investigate this issue.
Update: Some customers on INST07/INST08/INST09/INST10/INST11/INST71/INST72/INST73 are experiencing service disruptions.
The scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Maintenance will begin as scheduled in 60 minutes.
We will perform an unplanned maintenance tomorrow at 4:00 AM EST. This is expected to last 45 Minutes. During this time, the SysAid Service will be down. We apologize for any inconvenience caused. If you have any questions, please contact Customer Support.
We will perform an unplanned maintenance today at 9:00 PM GMT. This is expected to last 45 Minutes. During this time, the SysAid Service will be down. We apologize for any inconvenience caused. If you have any questions, please contact Customer Support.
We are continuing to work on a fix for this issue.
Update: Some customers on EU INST17 are experiencing performance degradation
Update: Some customers on US INST08 are experiencing performance degradation
Update: Some customers on US INST04 are experiencing performance degradation
Some of our customers on INST15 have been impacted by a bug on Cloud v.21.4.40. As a result, we are applying a fix tomorrow between 9:00 PM GMT and 9:45 PM GMT. No data loss is expected during this process. Further updates will be posted on our Status Page or contact Customer Care if needed.
Some of our customers on INST10,64,06 and 71 have been impacted by a bug on Cloud v.21.4.40. As a result, we are applying a fix tomorrow between 5:00 AM EST and 5:45 AM EST. No data loss is expected during this process. Further updates will be posted on our Status Page or contact Customer Care if needed.
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2021-11-01 to 2022-01-01
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