Notice history

Completed2024-10-06 at 12:30 PMUTC
The scheduled maintenance has been completed.
In progress2024-10-06 at 7:30 AMUTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Planned2024-10-06 at 7:19 AMUTC
We are going to perform planned migration of our NFS filesystem to an EFS file system on our Australian instance. During the maintenance window, the environment will not be available.

Resolved2024-09-28 at 5:45 AMUTC
This incident has been resolved.
Monitoring2024-09-28 at 5:38 AMUTC
A fix has been implemented and we are monitoring the results.
Identified2024-09-28 at 5:09 AMUTC
SysAid is experiencing an outage on AUS cloud INST13 We’re working to resolve this issue as soon as possible. Our top priority is to ensure that you’re up and running at all times. Please visit the following page for ongoing updates: SysAid’s Cloud Status Page We’re here to answer all of your questions. Feel free to contact your account manager directly if you need anything further. Sincerely, The SysAid Team

Resolved2024-09-18 at 4:57 PMUTC
This issue has been resolved.
Identified2024-09-18 at 3:45 PMUTC
The root cause has been identified and our team is working on securing a fix.
Investigating2024-09-18 at 3:12 PMUTC
We are currently investigating an issue with SR views not displaying service records.

Resolved2024-09-18 at 11:16 AMUTC
This issue has been resolved.
Monitoring2024-09-18 at 9:24 AMUTC
We are currently monitoring a fix for this issue.
Investigating2024-09-18 at 7:53 AMUTC
We are currently investigating a few reports, which include issues updating and creating new SRs, the overall slowness of the System, notes not sent to end-users from the SR forms, and a broken SR queue that does not display anything.

Resolved2024-09-16 at 4:22 PMUTC
This incident has been resolved.
Monitoring2024-09-16 at 3:58 PMUTC
A fix has been implemented and we are monitoring the results.
Investigating2024-09-16 at 3:47 PMUTC
We are currently investigating reports about a service Disruption.

Resolved2024-08-19 at 10:00 PMUTC
On August 20th, 2024, at approximately 1:00 AM (GMT+3), we experienced a service disruption affecting our US Instances 64 and 04. This disruption prevented all clients on those instances from logging tickets through the admin portal and, in some cases, logging into the system through the Self Service Portal. The issue was resolved at 10:00 AM (GMT+3), and full functionality was restored.

AUG1

SysAid Unplanned Maintenance

CompletedMaintenance15 minutes

Completed2024-08-01 at 4:15 AMUTC
The scheduled maintenance has been completed.
In progress2024-08-01 at 4:00 AMUTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Update2024-08-01 at 3:00 AMUTC
Maintenance will begin as scheduled in 60 minutes.
Planned2024-07-31 at 8:05 PMUTC
Maintenance Details: Date: August 1st, 2024 Time: 04:00 AM - 04:15 AM UTC / 00:00 AM - 00:15 AM ET During this maintenance window, the SysAid product will undergo necessary updates. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding 15 minutes, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our Customer Hub. We are happy to assist you. The SysAid Team

SysAid - Notice history