SysAid - SysAid Service Disruption – Incident details

All systems operational

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SysAid Service Disruption

Resolved3 hours 22 minutes

Affected

SysAid

Operational from 7:53 AM to 11:16 AM

SysAid North America

Operational from 7:53 AM to 11:16 AM

INST04US - N. Virginia

Operational from 7:53 AM to 11:16 AM

INST64US - N. Virginia

Operational from 7:53 AM to 11:16 AM

  • ResolvedUTC

    This issue has been resolved.

  • MonitoringUTC

    We are currently monitoring a fix for this issue.

  • InvestigatingUTC

    We are currently investigating a few reports, which include issues updating and creating new SRs, the overall slowness of the System, notes not sent to end-users from the SR forms, and a broken SR queue that does not display anything.