SysAid - Status Page

Scheduled maintenance
Scheduled for 2025-02-09 at 4:00 AM – 9:00 AM about 5 hours
  • In progress
    2025-02-09 at 4:00 AM
    In progress
    2025-02-09 at 4:00 AM
    Maintenance is now in progress
  • Planned
    2025-02-09 at 4:00 AM
    Planned
    2025-02-09 at 4:00 AM

    Maintenance Details: Date: February 9th, Time: 4:00 AM UTC During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for up to 5 hours within the specified maintenance window.

    Technical information: We will upgrade our MySQL to version 8 in the US. During the upgrade, all the environments in the US and Canada will be down (03,04,05,06,64,67,68). Also, sysaidgateway in the US will be down, also affecting on-premise customers using the US gateway. Functionalities that rely on the GW, such as add-ons will be interrupted.

    We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored.

    We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services.

    Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our Customer Hub.

100% - uptime

INST03US - Virginia - Under maintenance

100% - uptime

INST04US - Virginia - Under maintenance

100% - uptime

INST05US - Virginia - Under maintenance

100% - uptime

INST06US - Virginia - Under maintenance

100% - uptime

INST07US - Oregon - Operational

100% - uptime

INST08US - Oregon - Operational

100% - uptime

INST09US - Oregon - Operational

100% - uptime

INST64US - Virginia - Under maintenance

100% - uptime

INST67US - Virginia - Under maintenance

100% - uptime

INST72US - Oregon - Operational

100% - uptime

INST73US - Oregon - Operational

100% - uptime

INST74US - Oregon - Operational

100% - uptime

INST80CA - Canada - Under maintenance

100% - uptime
100% - uptime

INST15EU - Dublin - Operational

100% - uptime

INST16EU - Dublin - Operational

100% - uptime

INST17EU - Dublin - Operational

100% - uptime

INST18EU - Dublin - Operational

100% - uptime

INST19EU - Frankfurt - Operational

100% - uptime

INST21EU - Dublin - Operational

100% - uptime
100% - uptime

INST13AU - Melbourne - Operational

100% - uptime

Third Party: OpenAI → API - Operational

100% - uptime

Pinecone us-east-1-aws - Operational

Pinecone us-west1-gcp - Operational

Pinecone northamerica-northeast1-gcp - Operational

100% - uptime

Third Party: Amazon Web Services → AWS route53 - Operational

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