SysAid Cloud Status
All Systems Operational
Uptime over the past 90 days. View historical uptime.
North America Operational
90 days ago
100.0 % uptime
Today
INST03US ? Operational
INST04US ? Operational
INST05US ? Operational
INST06US ? Operational
INST07US ? Operational
INST08US ? Operational
INST09US ? Operational
INST64US ? Operational
INST10US ? Operational
INST11US ? Operational
INST71US ? Operational
INST72US ? Operational
INST35US ? Operational
INST80CA Operational
INST73US Operational
90 days ago
100.0 % uptime
Today
Europe Operational
INST15EU ? Operational
INST16EU ? Operational
INST17EU ? Operational
INST18EU ? Operational
INST19EU ? Operational
INST21EU ? Operational
Australia Operational
INST13AU ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
INST03US
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INST04US
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INST05US
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INST06US
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INST07US
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INST09US
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INST10US
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INST11US
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INST08US
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INST64US
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INST71US
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INST72US
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inst73us
Fetching
INST15EU
Fetching
INST17EU
Fetching
INST19EU
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INST35US
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INST13AU
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INST21EU
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Past Incidents
Nov 30, 2021

No incidents reported today.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021
Performance degradation Instance17EU
Resolved - This incident has been resolved.
Nov 24, 10:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 09:53 UTC
Update - We are continuing to work on a fix for this issue.
Nov 24, 09:46 UTC
Identified - Update: Some customers on EU INST17 are experiencing performance degradation
Nov 24, 09:42 UTC
Nov 23, 2021

No incidents reported.

Nov 22, 2021
Performance degradation INST08 US
Resolved - This incident has been resolved.
Nov 22, 17:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 22, 17:13 UTC
Update - We are continuing to work on a fix for this issue.
Nov 22, 17:09 UTC
Identified - Update: Some customers on US INST08 are experiencing performance degradation
Nov 22, 16:50 UTC
Performance degradation INST04 US
Resolved - This incident has been resolved.
Nov 22, 17:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 22, 17:14 UTC
Update - We are continuing to work on a fix for this issue.
Nov 22, 17:09 UTC
Identified - Update: Some customers on US INST04 are experiencing performance degradation
Nov 22, 16:37 UTC
Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.

Nov 17, 2021
Unplanned maintenance on EU instance 15
Completed - The scheduled maintenance has been completed.
Nov 17, 21:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 21:00 UTC
Scheduled - Some of our customers on INST15 have been impacted by a bug on Cloud v.21.4.40.

As a result, we are applying a fix tomorrow between 9:00 PM GMT and 9:45 PM GMT.

No data loss is expected during this process.

Further updates will be posted on our Status Page or contact Customer Care if needed.
Nov 16, 14:39 UTC
Unplanned maintenance on US instances 10,64,06,71
Completed - The scheduled maintenance has been completed.
Nov 17, 10:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 10:02 UTC
Scheduled - Some of our customers on INST10,64,06 and 71 have been impacted by a bug on Cloud v.21.4.40.

As a result, we are applying a fix tomorrow between 5:00 AM EST and 5:45 AM EST.

No data loss is expected during this process.

Further updates will be posted on our Status Page or contact Customer Care if needed.
Nov 16, 14:36 UTC
Nov 16, 2021

No incidents reported.

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