SysAid Cloud Status
All Systems Operational
North America Operational
INST03US ? Operational
INST04US ? Operational
INST05US ? Operational
INST06US ? Operational
INST07US ? Operational
INST08US ? Operational
INST09US ? Operational
INST64US ? Operational
INST10US ? Operational
INST11US ? Operational
INST71US ? Operational
INST72US ? Operational
INST35US ? Operational
INST80CA ? Operational
INST73US ? Operational
Europe Operational
INST15EU ? Operational
INST16EU ? Operational
INST17EU ? Operational
INST18EU ? Operational
INST19EU ? Operational
INST21EU ? Operational
Australia Operational
INST13AU ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
INST03US
Fetching
INST04US
Fetching
INST05US
Fetching
INST06US
Fetching
INST07US
Fetching
INST09US
Fetching
INST08US
Fetching
INST64US
Fetching
INST71US
Fetching
INST72US
Fetching
inst73us
Fetching
INST15EU
Fetching
INST17EU
Fetching
INST19EU
Fetching
INST13AU
Fetching
INST21EU
Fetching
inst35us
Fetching
INST18EU
Fetching
INST16EU
Fetching
Past Incidents
Jun 10, 2023

No incidents reported today.

Jun 9, 2023

No incidents reported.

Jun 8, 2023

No incidents reported.

Jun 7, 2023

No incidents reported.

Jun 6, 2023

No incidents reported.

Jun 5, 2023
Unplanned maintenance on US Instances 04,07,71,73
Update - The scheduled maintenance has been completed.
Jun 5, 07:59 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 07:55 UTC
Verifying - Verification is currently underway for the maintenance items.
Jun 5, 07:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 07:10 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 5, 07:02 UTC
Scheduled - We will perform an unplanned maintenance today at 7:10 AM (UTC) . This is expected to last 45 minutes.
During this time, the SysAid Service will be down.

We apologize for any inconvenience caused. If you have any questions, please contact Customer Support.
Jun 5, 07:01 UTC
Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023
SysAid is experiencing an issue on INST04/INST15/INST07, some accounts are unable to login using the Office365 addon
Resolved - I am pleased to provide you with a status update regarding the Office365 login functionality. I am happy to inform you that the login functionality has been restored in all instances.

To ensure that everything is functioning as intended, we have conducted thorough testing and have received positive feedback from users who have successfully accessed their accounts. We have thoroughly reviewed and validated the login process to ensure its reliability and smooth operation.

If you encounter any further issues or have any additional feedback, please don't hesitate to contact our support team. We value your experience and strive to provide the best possible service, so your input is greatly appreciated.

We apologize for any inconvenience caused by this disruption and appreciate your patience and understanding throughout the resolution process.
May 28, 17:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 28, 16:31 UTC
Update - We are continuing to investigate this issue.
May 28, 15:25 UTC
Update - We are continuing to investigate this issue.
May 28, 14:44 UTC
Investigating - Hi,

We’re working to resolve this issue as soon as possible. Our top priority is to ensure stability as soon as possible,
You will receive the next update email from cloudupdates@sysaid.com.

You can also visit the following page for ongoing updates:
SysAid’s Cloud Status Page

We’re here to answer all of your questions.

Feel free to contact your account manager directly if you need anything further.

Thanks,
The SysAid Team
May 28, 14:19 UTC
May 27, 2023

No incidents reported.

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