SysAid Status

SysAid Cloud Status

All Systems Operational

North America Operational

INST03US Operational

INST04US Operational

INST05US Operational

INST06US Operational

INST07US Operational

INST08US Operational

INST09US Operational

INST64US Operational

INST10US Operational

INST11US Operational

INST71US Operational

INST72US Operational

INST35US Operational

INST80CA Operational

INST73US Operational

Europe Operational

INST15EU Operational

INST16EU Operational

INST17EU Operational

INST18EU Operational

INST19EU Operational

INST21EU Operational

Australia Operational

INST13AU Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

INST03US

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INST04US

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INST05US

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INST06US

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INST07US

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INST09US

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INST08US

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INST64US

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INST71US

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INST72US

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inst73us

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INST15EU

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INST17EU

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INST19EU

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INST35US

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INST13AU

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INST21EU

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Past Incidents

Sep 30, 2022

No incidents reported today.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

Disruptions in service under investigation

Resolved - This incident has now been resolved.
Sep 28, 14:45 UTC

Monitoring - We are happy to update our team has identified the cause of the Service Disruption affecting INST04US and implemented a solution. We expect the situation to now be resolved but would appreciate your confirmation on the matter.

Our top priority is ensuring that you’re up and running at all times and we appreciate your patience and understanding through this situation.
Sep 28, 14:24 UTC

Update - We are continuing to investigate this issue.
Sep 28, 14:06 UTC

Investigating - We detected an issue where our cloud is experiencing Service Disruption on INST04US.

We’re working to resolve this issue as soon as possible and we will keep you updated with progress.

Our top priority is ensuring that you’re up and running at all times and we appreciate your patience and understanding as we work to resolve this situation.

Kind regards,
Sep 28, 13:50 UTC

Maintenance window change

Completed - The scheduled maintenance has been completed.
Sep 28, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 03:00 UTC

Scheduled - Hi,

We want to make you aware that our regular maintenance window scheduled for Sunday, September 25, has moved to early morning Wednesday, the 28th. The maintenance will begin at 03:00 AM (Eastern US) and will last for the usual 5-hours.

During this maintenance window, the SysAid environment will not be accessible.

We appreciate your patience and understanding. As always, if you have questions or issues, please email us at Care@SysAid.com.

Thanks,
The SysAid Team
Sep 22, 14:31 UTC

Maintenance window change

Completed - The scheduled maintenance has been completed.
Sep 28, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 19:00 UTC

Scheduled - Hi,

We want to make you aware that our regular maintenance window scheduled for Sunday, September 25, has moved to the evening of Tuesday, the 27th. The maintenance will begin at 19:00 (GMT) and will last for the ususal 5-hours.

During this maintenance window, the SysAid environment will not be accessible.

We appreciate your patience and understanding. As always, if you have questions or issues, please email us at Care@SysAid.com.

Thanks,
The SysAid Team
Sep 22, 14:26 UTC

Sep 27, 2022

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.