SysAid Cloud Status
All Systems Operational
North America Operational
INST03US ? Operational
INST04US ? Operational
INST05US ? Operational
INST06US ? Operational
INST07US ? Operational
INST08US ? Operational
INST09US ? Operational
INST64US ? Operational
INST10US ? Operational
INST11US ? Operational
INST71US ? Operational
INST72US ? Operational
INST35US ? Operational
INST80CA ? Operational
INST73US ? Operational
Europe Operational
INST15EU ? Operational
INST16EU ? Operational
INST17EU ? Operational
INST18EU ? Operational
INST19EU ? Operational
INST21EU ? Operational
Australia Operational
INST13AU ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
INST03US
Fetching
INST04US
Fetching
INST05US
Fetching
INST06US
Fetching
INST07US
Fetching
INST09US
Fetching
INST08US
Fetching
INST64US
Fetching
INST71US
Fetching
INST72US
Fetching
inst73us
Fetching
INST15EU
Fetching
INST17EU
Fetching
INST19EU
Fetching
INST35US
Fetching
INST13AU
Fetching
INST21EU
Fetching
Past Incidents
Sep 30, 2022

No incidents reported today.

Sep 29, 2022

No incidents reported.

Sep 28, 2022
Resolved - This incident has now been resolved.
Sep 28, 14:45 UTC
Monitoring - We are happy to update our team has identified the cause of the Service Disruption affecting INST04US and implemented a solution. We expect the situation to now be resolved but would appreciate your confirmation on the matter.

Our top priority is ensuring that you’re up and running at all times and we appreciate your patience and understanding through this situation.

Sep 28, 14:24 UTC
Update - We are continuing to investigate this issue.
Sep 28, 14:06 UTC
Investigating - We detected an issue where our cloud is experiencing Service Disruption on INST04US.

We’re working to resolve this issue as soon as possible and we will keep you updated with progress.

Our top priority is ensuring that you’re up and running at all times and we appreciate your patience and understanding as we work to resolve this situation.

Kind regards,

Sep 28, 13:50 UTC
Completed - The scheduled maintenance has been completed.
Sep 28, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 03:00 UTC
Scheduled - Hi,

We want to make you aware that our regular maintenance window scheduled for Sunday, September 25, has moved to early morning Wednesday, the 28th. The maintenance will begin at 03:00 AM (Eastern US) and will last for the usual 5-hours.

During this maintenance window, the SysAid environment will not be accessible.

We appreciate your patience and understanding. As always, if you have questions or issues, please email us at Care@SysAid.com.

Thanks,
The SysAid Team

Sep 22, 14:31 UTC
Completed - The scheduled maintenance has been completed.
Sep 28, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 19:00 UTC
Scheduled - Hi,

We want to make you aware that our regular maintenance window scheduled for Sunday, September 25, has moved to the evening of Tuesday, the 27th. The maintenance will begin at 19:00 (GMT) and will last for the ususal 5-hours.

During this maintenance window, the SysAid environment will not be accessible.

We appreciate your patience and understanding. As always, if you have questions or issues, please email us at Care@SysAid.com.

Thanks,
The SysAid Team

Sep 22, 14:26 UTC
Sep 27, 2022
Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.