SysAid - Notice history

All systems operational

100% - uptime

INST03US - N. Virginia - Operational

100% - uptime
2026-05-01
2026-06-01
2026-07-31

INST04US - N. Virginia - Operational

100% - uptime
2026-05-01
2026-06-01
2026-07-31

INST05US - N. Virginia - Operational

100% - uptime
2026-05-01
2026-06-01
2026-07-31

INST06US - N. Virginia - Operational

100% - uptime
2026-05-01
2026-06-01
2026-07-31

INST07US - Oregon - Operational

100% - uptime
2026-05-01
2026-06-01
2026-07-31

INST08US - Oregon - Operational

100% - uptime
2026-05-01
2026-06-01
2026-07-31

INST09US - Oregon - Operational

100% - uptime
2026-05-01
2026-06-01
2026-07-31

INST64US - N. Virginia - Operational

100% - uptime
2026-05-01
2026-06-01
2026-07-31

INST67US - N. Virginia - Operational

100% - uptime
2026-05-01
2026-06-01
2026-07-31

INST72US - Oregon - Operational

100% - uptime
2026-05-01
2026-06-01
2026-07-31

INST74US - Oregon - Operational

100% - uptime
2026-05-01
2026-06-01
2026-07-31

INST80CA - Canada - Operational

100% - uptime
2026-05-01
2026-06-01
2026-07-31
100% - uptime

INST12UK - London - Operational

100% - uptime
2026-05-01
2026-06-01
2026-07-31

INST15EU - Ireland - Operational

100% - uptime
2026-05-01
2026-06-01
2026-07-31

INST16EU - Ireland - Operational

100% - uptime
2026-05-01
2026-06-01
2026-07-31

INST17EU - Ireland - Operational

100% - uptime
2026-05-01
2026-06-01
2026-07-31

INST18EU - Ireland - Operational

100% - uptime
2026-05-01
2026-06-01
2026-07-31

INST19EU - Frankfurt - Operational

100% - uptime
2026-05-01
2026-06-01
2026-07-31

INST21EU - Ireland - Operational

100% - uptime
2026-05-01
2026-06-01
2026-07-31
100% - uptime

INST13AU - Sydney - Operational

100% - uptime
2026-05-01
2026-06-01
2026-07-31
Operational

Third Party: Amazon Web Services → AWS rds-us-west-2 - Operational

Third Party: Amazon Web Services → AWS route53 - Operational

100% - uptime

Third Party: Workato US → Recipe runtime → API gateway - Operational

Third Party: Workato US → Recipe runtime → On-premise connectivity - Operational

Third Party: Workato US → Recipe runtime → Recipe job execution - Operational

Third Party: Workato US → Recipe runtime → Webhook ingestion - Operational

Third Party: Workato US → Email notifications - Operational

100% - uptime

Third Party: Auth0 → US (PROD) → Auth0 Machine to Machine Authentication - Operational

Notice history

2026-07-01

Service disruptions / Performance degradation
  • Resolved
    Resolved

    This issue has been confirmed as resolved.

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

  • Monitoring
    Monitoring

    Our team has implemented a fix for this service disruption / performance degradation and we are monitoring the situation.

    You can visit the following page for ongoing updates: SysAid’s Cloud Status Page

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

  • Investigating
    Investigating

    Our team is currently investigating a service disruption / performance degradation. We’re working to identify the root cause of this issue as soon as possible.

    You can visit the following page for ongoing updates: SysAid’s Cloud Status Page

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

  • Identified
    Identified

    Our team has identified a service disruption / performance degradation, we are currently investigating and will update accordingly.

    You can visit the following page for ongoing updates: SysAid’s Cloud Status Page

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

Service disruptions / Performance degradation
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update
    We implemented a fix and are currently monitoring the result.
  • Update
    Update

    We are continuing to work on a fix for this incident.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.
Service disruptions / Performance degradation
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved
    This incident has been resolved.

2026-06-01

Scheduled Maintenance: Infrastructure Upgrade, US Virginia - Sunday, June 21 - 2:00AM EST - 8:00AM EST
  • Completed
    2026-06-21 at 12:00 PM
    Completed
    2026-06-21 at 12:00 PM
    Maintenance has completed successfully
  • In progress
    2026-06-21 at 6:00 AM
    In progress
    2026-06-21 at 6:00 AM
    Maintenance is now in progress
  • Planned
    2026-06-19 at 11:44 AM
    Planned
    2026-06-19 at 11:44 AM

    As part of our ongoing investment in performance and reliability, SysAid will be carrying out a planned infrastructure upgrade during our scheduled maintenance window on Sunday, June 21, 2026.
    This upgrade will improve scalability, performance, and resilience of our cloud platform. During the maintenance window, you may experience brief periods of system inaccessibility. No action is required on your side, and your data remains safe throughout.
    We've timed this work to minimize disruption and will keep this page updated with progress. We appreciate your patience as we continue to strengthen the service.

    The SysAid Team

Service disruptions / Performance degradation
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Our team is currently investigating a service disruption / performance degradation. We’re working to identify the root cause of this issue as soon as possible.

    You can visit the following page for ongoing updates: SysAid’s Cloud Status Page

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

2026-05-01

No notices reported this month

2026-05-01 to 2026-07-01

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