SysAid - Notice history

All systems operational

100% - uptime

INST03US - Operational

100% - uptime
2025-06-01
2025-07-01
2025-08-31

INST04US - Operational

100% - uptime
2025-06-01
2025-07-01
2025-08-31

INST05US - Operational

100% - uptime
2025-06-01
2025-07-01
2025-08-31

INST06US - Operational

100% - uptime
2025-06-01
2025-07-01
2025-08-31

INST07US - Operational

100% - uptime
2025-06-01
2025-07-01
2025-08-31

INST08US - Operational

100% - uptime
2025-06-01
2025-07-01
2025-08-31

INST09US - Operational

100% - uptime
2025-06-01
2025-07-01
2025-08-31

INST64US - Operational

100% - uptime
2025-06-01
2025-07-01
2025-08-31

INST67US - Operational

100% - uptime
2025-06-01
2025-07-01
2025-08-31

INST72US - Operational

100% - uptime
2025-06-01
2025-07-01
2025-08-31

INST73US - Operational

100% - uptime
2025-06-01
2025-07-01
2025-08-31

INST74US - Operational

100% - uptime
2025-06-01
2025-07-01
2025-08-31

INST80CA - Operational

100% - uptime
2025-06-01
2025-07-01
2025-08-31
100% - uptime

INST15EU - Operational

100% - uptime
2025-06-01
2025-07-01
2025-08-31

INST16EU - Operational

100% - uptime
2025-06-01
2025-07-01
2025-08-31

INST17EU - Operational

100% - uptime
2025-06-01
2025-07-01
2025-08-31

INST18EU - Operational

100% - uptime
2025-06-01
2025-07-01
2025-08-31

INST19EU - Operational

100% - uptime
2025-06-01
2025-07-01
2025-08-31

INST21EU - Operational

100% - uptime
2025-06-01
2025-07-01
2025-08-31
100% - uptime

INST13AU - Operational

100% - uptime
2025-06-01
2025-07-01
2025-08-31
Operational

Third Party: Amazon Web Services → AWS rds-us-west-2 - Operational

Third Party: Amazon Web Services → AWS route53 - Operational

100% - uptime

Third Party: Workato US → Recipe runtime → API gateway - Operational

Third Party: Workato US → Recipe runtime → On-premise connectivity - Operational

Third Party: Workato US → Recipe runtime → Recipe job execution - Operational

Third Party: Workato US → Recipe runtime → Webhook ingestion - Operational

Third Party: Workato US → Email notifications - Operational

3rd Party: TeamViewer API - Operational

3rd Party: TeamViewer Services - Operational

Third Party: Zilliz → AWS → eu-central-1 - Operational

Third Party: Zilliz → AWS → us-west-2 - Operational

Third Party: ReadMe → ReadMe Knowledge Base - Operational

100% - uptime

Third Party: Auth0 → US (PROD) → Auth0 Machine to Machine Authentication - Operational

Notice history

2025-08-01

No notices reported this month

2025-07-01

No notices reported this month

2025-06-01

Service disruptions / Performance degradation
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
SysAid login issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are currently investigating an incident where customers are logged out or can't access SysAid

2025-06-01 to 2025-08-01

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