SysAid - Notice history

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2026-07-01

Performance issues on INST15EU instance
ResolvedDegraded performance47 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • InvestigatingUTC
    We are currently investigating this incident.
Monitoring - Service disruption affecting ticket management
ResolvedPartial outage1 hour 44 minutes
  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC

    We are currently experiencing a service disruption affecting ticket management for some customers. The issue stems from an outage at a third-party infrastructure provider.
    The provider has implemented a fix and we are monitoring recovery. We expect service to be fully restored shortly. Customer data is safe and unaffected. In case of issues, please reach out to our Customer Care team.

  • MonitoringUTC

    The third-party provider has applied a fix, and we are monitoring recovery. We expect service to be fully restored shortly. Customer data is safe and unaffected.

  • InvestigatingUTC

    We are currently experiencing a service disruption affecting ticket management for some customers. The issue stems from an outage at a third-party infrastructure provider.
    The provider has implemented a fix and we are monitoring recovery. We expect service to be fully restored shortly. Customer data is safe and unaffected.

Service disruptions / Incoming Email Integration
ResolvedDegraded performance1 hour 51 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • InvestigatingUTC
    We are currently investigating this incident.
Service disruptions / Performance degradation
ResolvedMajor outage1 hour 56 minutes
  • ResolvedUTC

    This issue has been confirmed as resolved.

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

  • MonitoringUTC

    Our team has implemented a fix for this service disruption / performance degradation and we are monitoring the situation.

    You can visit the following page for ongoing updates: SysAid’s Cloud Status Page

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

  • InvestigatingUTC

    Our team is currently investigating a service disruption / performance degradation. We’re working to identify the root cause of this issue as soon as possible.

    You can visit the following page for ongoing updates: SysAid’s Cloud Status Page

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

  • IdentifiedUTC

    Our team has identified a service disruption / performance degradation, we are currently investigating and will update accordingly.

    You can visit the following page for ongoing updates: SysAid’s Cloud Status Page

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

Service disruptions / Performance degradation
ResolvedPartial outage5 hours 39 minutes
  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC
    We implemented a fix and are currently monitoring the result.
  • UpdateUTC

    We are continuing to work on a fix for this incident.

  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • InvestigatingUTC
    We are currently investigating this incident.

2026-06-01

JUN21
Scheduled Maintenance: Infrastructure Upgrade, US Virginia - Sunday, June 21 - 2:00AM EST - 8:00AM EST
CompletedMaintenance6 hours
  • Completed2026-06-21 at 12:00 PMUTC
    Maintenance has completed successfully
  • In progress2026-06-21 at 6:00 AMUTC
    Maintenance is now in progress
  • Planned2026-06-19 at 11:44 AMUTC

    As part of our ongoing investment in performance and reliability, SysAid will be carrying out a planned infrastructure upgrade during our scheduled maintenance window on Sunday, June 21, 2026.
    This upgrade will improve scalability, performance, and resilience of our cloud platform. During the maintenance window, you may experience brief periods of system inaccessibility. No action is required on your side, and your data remains safe throughout.
    We've timed this work to minimize disruption and will keep this page updated with progress. We appreciate your patience as we continue to strengthen the service.

    The SysAid Team

Service disruptions / Performance degradation
ResolvedMajor outage27 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    Our team is currently investigating a service disruption / performance degradation. We’re working to identify the root cause of this issue as soon as possible.

    You can visit the following page for ongoing updates: SysAid’s Cloud Status Page

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

2026-05-01

No notices reported this month

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