SysAid - Notice history

All systems operational

100% - uptime

INST03US - Virginia - Operational

100% - uptime
2024-08-01 · 100.0%-09-01· 100.0%-10-31· 100.0%

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2024-08-01
2024-09-01
2024-10-31

INST04US - Virginia - Operational

100% - uptime
2024-08-01 · 100.0%-09-01· 100.0%-10-31· 100.0%

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2024-08-01
2024-09-01
2024-10-31

INST05US - Virginia - Operational

100% - uptime
2024-08-01 · 100.0%-09-01· 100.0%-10-31· 100.0%

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2024-08-01
2024-09-01
2024-10-31

INST06US - Virginia - Operational

100% - uptime
2024-08-01 · 100.0%-09-01· 100.0%-10-31· 100.0%

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2024-08-01
2024-09-01
2024-10-31

INST07US - Oregon - Operational

100% - uptime
2024-08-01 · 100.0%-09-01· 100.0%-10-31· 100.0%

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2024-08-01
2024-09-01
2024-10-31

INST08US - Oregon - Operational

100% - uptime
2024-08-01 · 100.0%-09-01· 100.0%-10-31· 100.0%

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2024-08-01
2024-09-01
2024-10-31

INST09US - Oregon - Operational

100% - uptime
2024-08-01 · 100.0%-09-01· 100.0%-10-31· 100.0%

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2024-08-01
2024-09-01
2024-10-31

INST64US - Virginia - Operational

100% - uptime
2024-08-01 · 100.0%-09-01· 100.0%-10-31· 100.0%

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2024-08-01
2024-09-01
2024-10-31

INST67US - Virginia - Operational

100% - uptime
2024-08-01 · 100.0%-09-01· 100.0%-10-31· 100.0%

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2024-08-01
2024-09-01
2024-10-31

INST72US - Oregon - Operational

100% - uptime
2024-08-01 · 100.0%-09-01· 100.0%-10-31· 100.0%

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2024-08-01
2024-09-01
2024-10-31

INST73US - Oregon - Operational

100% - uptime
2024-08-01 · 100.0%-09-01· 100.0%-10-31· 100.0%

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2024-08-01
2024-09-01
2024-10-31

INST74US - Oregon - Operational

100% - uptime
2024-08-01 · 100.0%-09-01· 100.0%-10-31· 100.0%

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2024-08-01
2024-09-01
2024-10-31

INST80CA - Canada - Operational

100% - uptime
2024-08-01 · 100.0%-09-01· 100.0%-10-31· 100.0%

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2024-08-01
2024-09-01
2024-10-31
100% - uptime

INST15EU - Dublin - Operational

100% - uptime
2024-08-01 · 100.0%-09-01· 100.0%-10-31· 100.0%

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2024-08-01
2024-09-01
2024-10-31

INST16EU - Dublin - Operational

100% - uptime
2024-08-01 · 100.0%-09-01· 100.0%-10-31· 100.0%

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2024-08-01
2024-09-01
2024-10-31

INST17EU - Dublin - Operational

100% - uptime
2024-08-01 · 100.0%-09-01· 100.0%-10-31· 100.0%

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2024-08-01
2024-09-01
2024-10-31

INST18EU - Dublin - Operational

100% - uptime
2024-08-01 · 100.0%-09-01· 100.0%-10-31· 100.0%

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2024-08-01
2024-09-01
2024-10-31

INST19EU - Frankfurt - Operational

100% - uptime
2024-08-01 · 100.0%-09-01· 100.0%-10-31· 100.0%

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2024-08-01
2024-09-01
2024-10-31

INST21EU - Dublin - Operational

100% - uptime
2024-08-01 · 100.0%-09-01· 100.0%-10-31· 100.0%

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2024-08-01
2024-09-01
2024-10-31
100% - uptime

INST13AU - Melbourne - Operational

100% - uptime
2024-08-01 · 100.0%-09-01· 100.0%-10-31· 100.0%

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2024-08-01
2024-09-01
2024-10-31

Third Party: OpenAI → API - Operational

100% - uptime

Pinecone us-east-1-aws - Operational

Pinecone us-west1-gcp - Operational

Pinecone northamerica-northeast1-gcp - Operational

100% - uptime

Third Party: Amazon Web Services → AWS route53 - Operational

Notice history

2024-10-01

No notices reported this month

2024-09-01

Important SysAid Update: Cloud Outage at our Australian data center
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    SysAid is experiencing an outage on AUS cloud INST13 We’re working to resolve this issue as soon as possible. Our top priority is to ensure that you’re up and running at all times. Please visit the following page for ongoing updates: SysAid’s Cloud Status Page We’re here to answer all of your questions. Feel free to contact your account manager directly if you need anything further. Sincerely, The SysAid Team

Service disruption
  • Resolved
    Resolved

    This issue has been resolved.

  • Identified
    Identified

    The root cause has been identified and our team is working on securing a fix.

  • Investigating
    Investigating

    We are currently investigating an issue with SR views not displaying service records.

SysAid Service Disruption
  • Resolved
    Resolved

    This issue has been resolved.

  • Monitoring
    Monitoring

    We are currently monitoring a fix for this issue.

  • Investigating
    Investigating

    We are currently investigating a few reports, which include issues updating and creating new SRs, the overall slowness of the System, notes not sent to end-users from the SR forms, and a broken SR queue that does not display anything.

Service Disruption
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    Investigating

    We are currently investigating reports about a service Disruption.

test
  • Resolved
    Resolved
    This incident has been resolved.

2024-08-01

Service Disruptions - INST64US, INST04US
  • Resolved
    Resolved

    On August 20th, 2024, at approximately 1:00 AM (GMT+3), we experienced a service disruption affecting our US Instances 64 and 04. This disruption prevented all clients on those instances from logging tickets through the admin portal and, in some cases, logging into the system through the Self Service Portal. The issue was resolved at 10:00 AM (GMT+3), and full functionality was restored.

SysAid Unplanned Maintenance
  • Completed
    2024-08-01 at 4:15 AM
    Completed
    2024-08-01 at 4:15 AM

    The scheduled maintenance has been completed.

  • In progress
    2024-08-01 at 4:00 AM
    In progress
    2024-08-01 at 4:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2024-08-01 at 3:00 AM
    Planned
    2024-08-01 at 3:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2024-07-31 at 8:05 PM
    Planned
    2024-07-31 at 8:05 PM

    Maintenance Details: Date: August 1st, 2024 Time: 04:00 AM - 04:15 AM UTC / 00:00 AM - 00:15 AM ET During this maintenance window, the SysAid product will undergo necessary updates. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding 15 minutes, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our Customer Hub. We are happy to assist you. The SysAid Team

2024-08-01 to 2024-10-01

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