SysAid - Monitoring - Service disruption affecting ticket management – Incident details

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Monitoring - Service disruption affecting ticket management

ResolvedPartial outage1 hour 44 minutes

Affected

SysAid

Partial outage from 5:59 PM to 6:06 PM, Operational from 6:06 PM to 7:44 PM

SysAid North America

Partial outage from 5:59 PM to 6:06 PM, Operational from 6:06 PM to 7:44 PM

INST03US - N. Virginia

Partial outage from 5:59 PM to 6:06 PM, Operational from 6:06 PM to 7:44 PM

INST04US - N. Virginia

Partial outage from 5:59 PM to 6:06 PM, Operational from 6:06 PM to 7:44 PM

INST05US - N. Virginia

Partial outage from 5:59 PM to 6:06 PM, Operational from 6:06 PM to 7:44 PM

INST06US - N. Virginia

Partial outage from 5:59 PM to 6:06 PM, Operational from 6:06 PM to 7:44 PM

  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC

    We are currently experiencing a service disruption affecting ticket management for some customers. The issue stems from an outage at a third-party infrastructure provider.
    The provider has implemented a fix and we are monitoring recovery. We expect service to be fully restored shortly. Customer data is safe and unaffected. In case of issues, please reach out to our Customer Care team.

  • MonitoringUTC

    The third-party provider has applied a fix, and we are monitoring recovery. We expect service to be fully restored shortly. Customer data is safe and unaffected.

  • InvestigatingUTC

    We are currently experiencing a service disruption affecting ticket management for some customers. The issue stems from an outage at a third-party infrastructure provider.
    The provider has implemented a fix and we are monitoring recovery. We expect service to be fully restored shortly. Customer data is safe and unaffected.