SysAid - Service disruptions / Performance degradation – Incident details

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Service disruptions / Performance degradation

ResolvedPartial outage5 hours 39 minutes

Affected

SysAid

Degraded performance from 7:34 AM to 8:20 AM, Partial outage from 8:20 AM to 12:10 PM, Operational from 8:20 AM to 12:10 PM, Partial outage from 12:10 PM to 12:29 PM, Operational from 12:10 PM to 1:14 PM

SysAid North America

Degraded performance from 7:34 AM to 8:20 AM, Partial outage from 8:20 AM to 12:10 PM, Operational from 8:20 AM to 12:10 PM, Partial outage from 12:10 PM to 12:29 PM, Operational from 12:10 PM to 1:14 PM

INST04US - N. Virginia

Degraded performance from 7:34 AM to 8:20 AM, Operational from 8:20 AM to 1:14 PM

INST67US - N. Virginia

Degraded performance from 7:34 AM to 8:20 AM, Partial outage from 8:20 AM to 12:29 PM, Operational from 12:29 PM to 1:14 PM

  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC
    We implemented a fix and are currently monitoring the result.
  • UpdateUTC

    We are continuing to work on a fix for this incident.

  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • InvestigatingUTC
    We are currently investigating this incident.