SysAid - Notice history

All systems operational

100% - uptime

INST03US - Virginia - Operational

100% - uptime
2023-04-01
2023-05-01
2023-06-30

INST04US - Virginia - Operational

100% - uptime
2023-04-01
2023-05-01
2023-06-30

INST05US - Virginia - Operational

100% - uptime
2023-04-01
2023-05-01
2023-06-30

INST06US - Virginia - Operational

100% - uptime
2023-04-01
2023-05-01
2023-06-30

INST07US - Oregon - Operational

100% - uptime
2023-04-01
2023-05-01
2023-06-30

INST08US - Oregon - Operational

100% - uptime
2023-04-01
2023-05-01
2023-06-30

INST09US - Oregon - Operational

100% - uptime
2023-04-01
2023-05-01
2023-06-30

INST64US - Virginia - Operational

100% - uptime
2023-04-01
2023-05-01
2023-06-30

INST67US - Virginia - Operational

100% - uptime
2023-04-01
2023-05-01
2023-06-30

INST72US - Oregon - Operational

100% - uptime
2023-04-01
2023-05-01
2023-06-30

INST73US - Oregon - Operational

100% - uptime
2023-04-01
2023-05-01
2023-06-30

INST74US - Oregon - Operational

100% - uptime
2023-04-01
2023-05-01
2023-06-30

INST80CA - Canada - Operational

100% - uptime
2023-04-01
2023-05-01
2023-06-30
100% - uptime

INST15EU - Dublin - Operational

100% - uptime
2023-04-01
2023-05-01
2023-06-30

INST16EU - Dublin - Operational

100% - uptime
2023-04-01
2023-05-01
2023-06-30

INST17EU - Dublin - Operational

100% - uptime
2023-04-01
2023-05-01
2023-06-30

INST18EU - Dublin - Operational

100% - uptime
2023-04-01
2023-05-01
2023-06-30

INST19EU - Frankfurt - Operational

100% - uptime
2023-04-01
2023-05-01
2023-06-30

INST21EU - Dublin - Operational

100% - uptime
2023-04-01
2023-05-01
2023-06-30
100% - uptime

INST13AU - Melbourne - Operational

100% - uptime
2023-04-01
2023-05-01
2023-06-30

3rd Party: OpenAI API - Operational

3rd Party: TeamViewer API - Operational

3rd Party: TeamViewer Services - Operational

Notice history

2023-06-01

Unplanned maintenance on US Instances 04,07,71,73
  • Update
    2023-06-05 at 7:59 AM
    Completed
    2023-06-05 at 7:59 AM

    The scheduled maintenance has been completed.

  • Completed
    2023-06-05 at 7:55 AM
    Completed
    2023-06-05 at 7:55 AM

    The scheduled maintenance has been completed.

  • Update
    2023-06-05 at 7:26 AM
    In progress
    2023-06-05 at 7:26 AM

    Verification is currently underway for the maintenance items.

  • In progress
    2023-06-05 at 7:10 AM
    In progress
    2023-06-05 at 7:10 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2023-06-05 at 7:02 AM
    Planned
    2023-06-05 at 7:02 AM

    We will be undergoing scheduled maintenance during this time.

  • Planned
    2023-06-05 at 7:01 AM
    Planned
    2023-06-05 at 7:01 AM

    We will perform an unplanned maintenance today at 7:10 AM (UTC) . This is expected to last 45 minutes. During this time, the SysAid Service will be down. We apologize for any inconvenience caused. If you have any questions, please contact Customer Support.

2023-05-01

SysAid is experiencing an issue on INST04/INST15/INST07, some accounts are unable to login using the Office365 addon
  • Resolved
    Resolved

    I am pleased to provide you with a status update regarding the Office365 login functionality. I am happy to inform you that the login functionality has been restored in all instances. To ensure that everything is functioning as intended, we have conducted thorough testing and have received positive feedback from users who have successfully accessed their accounts. We have thoroughly reviewed and validated the login process to ensure its reliability and smooth operation. If you encounter any further issues or have any additional feedback, please don't hesitate to contact our support team. We value your experience and strive to provide the best possible service, so your input is greatly appreciated. We apologize for any inconvenience caused by this disruption and appreciate your patience and understanding throughout the resolution process.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    Update

    We are continuing to investigate this issue.

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    Hi, We’re working to resolve this issue as soon as possible. Our top priority is to ensure stability as soon as possible, You will receive the next update email from cloudupdates@sysaid.com. You can also visit the following page for ongoing updates: SysAid’s Cloud Status Page We’re here to answer all of your questions. Feel free to contact your account manager directly if you need anything further. Thanks, The SysAid Team

Important SysAid Update: Cloud Outage at our EU data center
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    Both INST15EU and INST16EU are now stable. At this time, we do not foresee any further disruptions or downtime in those environments. Our monitoring systems are closely tracking the situation, keeping an eye on performance metrics to promptly address any unexpected issues that may arise. Should any concerns or difficulties arise, our support team is ready to assist you promptly.

  • Update
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    Identified

    SysAid is experiencing an outage on EU cloud INST15 and 16. We’re working to resolve this issue as soon as possible. Our top priority is to ensure that you’re up and running at all times. You will receive the next update email at from cloudupdates@sysaid.com. You can also visit the following page for ongoing updates: SysAid’s Cloud Status Page We’re here to answer all of your questions. Feel free to contact your account manager directly if you need anything further. Sincerely, The SysAid Team

Important SysAid Update: Service Disruption INST04.
  • Resolved
    Resolved

    We have received confirmation that the issue is now resolved. We recommend you subscribe to SysAid's Cloud Status page, in order to get future updates directly. Link for subscribe : https://status.sysaid.com/

  • Monitoring
    Monitoring

    We are happy to update our team has identified the cause of the service disruption affecting INST04US and implemented a solution. We expect the situation to now be resolved but would appreciate your confirmation on the matter. Our top priority is ensuring that you’re up and running at all times and we appreciate your patience and understanding through this situation.

  • Identified
    Identified

    The issue was identified by our internal teams and a fix is being worked on.

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    We identified an issue, where INST04 is experiencing a service disruption on an instance level. We’re working to resolve this issue as soon as possible and we will keep you updated with progress. We highly recommend you subscribe to your instance on our status page to get updates in real-time. Our top priority is ensuring that you’re up and running at all times and we appreciate your patience and understanding as we work to resolve this situation.

2023-04-01

INST15EU, INST16EU and INST17EU - Extended Maintenance Window - April 30th
  • Completed
    2023-04-30 at 9:00 PM
    Completed
    2023-04-30 at 9:00 PM

    The scheduled maintenance has been completed.

  • In progress
    2023-04-30 at 1:02 PM
    In progress
    2023-04-30 at 1:02 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2023-04-30 at 11:59 AM
    Planned
    2023-04-30 at 11:59 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2023-04-27 at 3:10 PM
    Planned
    2023-04-27 at 3:10 PM

    Hi, We want to make you aware that this Sunday, the 30th of April, our regular maintenance window will be longer than usual. The maintenance will begin at 2:00 PM BST/GMT and will last for approximately 8 hours (instead of the usual 5-hour window). During this maintenance window, the SysAid environment will not be accessible. FYI, we'll be upgrading our infrastructure – in order to ensure uptime and stability of our Cloud platform. We appreciate your patience and understanding. As always, if you have questions or issues, please email us at Care@SysAid.com. Thanks, The SysAid Team

INST07US, INST08US, INST09US - Extended Maintenance Window - April 9th
  • Completed
    2023-04-09 at 2:01 PM
    Completed
    2023-04-09 at 2:01 PM

    The scheduled maintenance has been completed.

  • In progress
    2023-04-09 at 6:00 AM
    In progress
    2023-04-09 at 6:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2023-04-09 at 4:59 AM
    Planned
    2023-04-09 at 4:59 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2023-04-05 at 8:35 AM
    Planned
    2023-04-05 at 8:35 AM

    Hi, We want to make you aware that this Sunday, the 9th of April, our regular maintenance window will be longer than usual. The maintenance will begin at 2:00 AM ET and will last for approximately 8 hours (instead of the usual 5-hour window). During this maintenance window, the SysAid environment will not be accessible. FYI, we'll be upgrading our infrastructure – in order to ensure uptime and stability of our Cloud platform. We appreciate your patience and understanding. As always, if you have questions or issues, please email us at Care@SysAid.com. Thanks, The SysAid Team

INST04US and INST64US Extended Maintenance Window - April 2nd
  • Completed
    2023-04-02 at 2:00 PM
    Completed
    2023-04-02 at 2:00 PM

    The scheduled maintenance has been completed.

  • In progress
    2023-04-02 at 6:01 AM
    In progress
    2023-04-02 at 6:01 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2023-04-02 at 4:59 AM
    Planned
    2023-04-02 at 4:59 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2023-03-30 at 7:25 PM
    Planned
    2023-03-30 at 7:25 PM

    Hi, We want to make you aware that this Sunday, the 2nd of April, our regular maintenance window will be longer than usual. The maintenance will begin at 2:00 AM ET and will last for approximately 8 hours (instead of the usual 5-hour window). During this maintenance window, the SysAid environment will not be accessible. FYI, we'll be upgrading our infrastructure – in order to ensure uptime and stability of our Cloud platform. We appreciate your patience and understanding. As always, if you have questions or issues, please email us at Care@SysAid.com. Thanks, The SysAid Team

2023-04-01 to 2023-06-01

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