SysAid - Customers unable to update or create tickets – Incident details

All systems operational

Customers unable to update or create tickets

Resolved
Major outage
Started over 1 year agoLasted 19 minutes

Affected

North America

Operational from 3:11 PM to 3:11 PM, Major outage from 3:11 PM to 3:30 PM

INST04US - N. Virginia

Operational from 3:11 PM to 3:11 PM, Major outage from 3:11 PM to 3:30 PM

INST64US - N. Virginia

Operational from 3:11 PM to 3:11 PM, Major outage from 3:11 PM to 3:30 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Investigating
    UTC
    Investigating

    We are currently investigating reports from customers that can not update or create tickets.