Customers unable to update or create tickets

Affected

SysAid

SysAid North America

INST04US - N. Virginia

INST64US - N. Virginia

Resolved2024-11-11 at 3:30 PMUTC
This incident has been resolved.
Identified2024-11-11 at 3:28 PMUTC
The issue has been identified and a fix is being implemented.
Update2024-11-11 at 3:23 PMUTC
We are continuing to investigate this issue.
Investigating2024-11-11 at 3:11 PMUTC
We are currently investigating reports from customers that can not update or create tickets.

SysAid - Customers unable to update or create tickets – Incident details