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This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
We are continuing to investigate this issue.
Update: Some customers on US INST04 are experiencing performance degradation.
The scheduled maintenance has been completed.
Verification is currently underway for the maintenance items.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Maintenance will begin as scheduled in 60 minutes.
Hi, We want to make you aware that this Sunday, the 24th of April, our regular maintenance window for instance05US will be longer than usual. The maintenance will begin at 2:00 AM ET and will last for approximately 8 hours (instead of the usual 5-hour window). During this maintenance window, the SysAid environment will not be accessible. FYI, we'll be upgrading our infrastructure – in order to ensure uptime and stability of our Cloud platform. We appreciate your patience and understanding. As always, if you have questions or issues, please email us at Care@SysAid.com. Thanks, The SysAid Team
We will be undergoing scheduled maintenance during this time.
Hi, We want to make you aware that this Sunday, the 17th of April, our regular maintenance window for instances 21EU and 71US will be longer than usual. The maintenance will begin at 2:00 AM ET and will last for approximately 8 hours (instead of the usual 5 hour window). During this maintenance window the SysAid environment will not be accessible. FYI, we'll be upgrading our infrastructure – in order to ensure uptime and stability of our Cloud platform. We appreciate your patience and understanding. As always, if you have questions or issues, please email us at Care@SysAid.com. Thanks, The SysAid Team
The incident has been resolved.
The issue has been identified and a fix is being implemented. The Performance degradation manifested for a short period of time also for Inst07us.
Update: Some customers on US INST08US are experiencing service disruptions. Our Teams are engaged and working towards resolving the event.
No notices reported this month
We are currently investigating an issue whereby multiple customer hosted on inst06us are reporting issues in regards to impossibility of accessing their Cloud URL under certain conditions (Invalid account error message). Clearing browser cache resolves the issue.
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2022-02-01 to 2022-04-01
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