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No notices reported this month
The incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue was identified by our internal teams and a fix is being worked on.
We are continuing to investigate this issue.
Update: Some customers on US INST04US are experiencing Performance Degradation.
The scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Maintenance will begin as scheduled in 60 minutes.
Hi, We want to make you aware that this Sunday, the 19th of June, our regular maintenance window will be longer than usual. The maintenance will begin at 2:00 AM ET and will last for approximately 8 hours (instead of the usual 5-hour window). During this maintenance window, the SysAid environment will not be accessible. FYI, we'll be upgrading our infrastructure – in order to ensure uptime and stability of our Cloud platform. We appreciate your patience and understanding. We are always available by email at Care@SysAid.com if you have questions or concerns. Thanks, The SysAid Team
This incident has been resolved.
We are continuing to implement a fix for our clients.
In some of our INST09-US clients' tickets, attachments are incorrectly displayed and downloaded with a file size of 0 KB. Our team has identified the problem and is currently working on implementing a solution.
On 2 May 2022, between 19:50-22:00 UTC, some customers using the Google Chrome browser experienced certificate errors that prevented users from logging in to their system. It appears that this issue affected many different services across the globe. It originated with [changes to Google’s infrastructure](https://groups.google.com/a/chromium.org/g/ct-policy/c/P3_hj9QmsLc) and process of evaluating valid certificates. To quickly mitigate the issue we implemented new certificates from a different provider and have verified that our customers are no longer experiencing the errors. We resolved the error within three hours of notification. SysAid will continue to investigate further to mitigate future incidents, and remain committed to providing our customers with a stable and secure platform
We are continuing to monitor for any further issues.
Monitoring - A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Hi, We want to make you aware that this Sunday's maintenance window for instances 06, 71,73 and 10 will be moved as a one-time to Monday the 2nd of May. The maintenance will begin at 2:00 AM ET and will last for 5 hours. During this maintenance window, the SysAid environment will not be accessible. We appreciate your patience and understanding. As always, if you have questions or issues, please email us at Care@SysAid.com. Thanks, The SysAid Team
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