SysAid - Login issues caused by Certificate Error in Browser – Incident details

On 2 May 2022, between 19:50-22:00 UTC, some customers using the Google Chrome browser experienced certificate errors that prevented users from logging in to their system.  ‌ It appears that this issue affected many different services across the globe. It originated with [changes to Google’s infrastructure](https://groups.google.com/a/chromium.org/g/ct-policy/c/P3_hj9QmsLc) and process of evaluating valid certificates. To quickly mitigate the issue we implemented new certificates from a different provider and have verified that our customers are no longer experiencing the errors. ‌ We resolved the error within three hours of notification. SysAid will continue to investigate further to mitigate future incidents, and remain committed to providing our customers with a stable and secure platform

This incident has been resolved.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

Monitoring - A fix has been implemented and we are monitoring the results.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.