SysAid - Notice history

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2021-07-01

Performance degradation EU INST15
Resolved20 hours 31 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this issue.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this issue.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    UTC
    Identified

    Update: Some customers on EU INST 15 are experiencing performance degradation

JUL7
Unplanned maintenance on US instances
CompletedMaintenance1 hour 29 minutes
  • Completed
    2021-07-07 at 8:29 AMUTC
    Completed
    2021-07-07 at 8:29 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    2021-07-07 at 7:00 AMUTC
    In progress
    2021-07-07 at 7:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2021-07-07 at 6:00 AMUTC
    Update
    2021-07-07 at 6:00 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2021-07-06 at 10:18 AMUTC
    Planned
    2021-07-06 at 10:18 AMUTC

    Some of our customers on US instances have been impacted by an issue that has affected the outgoing email integration. As a result, we will be applying a fix between 3:00 AM EDT and 5:00 AM EDT. No data loss is expected during this process, however please expect some downtime. Further updates will be posted on our Status Page or contact our customer care team if needed.

JUL6
Unplanned maintenance on EU and AUS instances
CompletedMaintenance40 minutes
  • Completed
    2021-07-06 at 8:40 PMUTC
    Completed
    2021-07-06 at 8:40 PMUTC

    The scheduled maintenance has been completed.

  • In progress
    2021-07-06 at 8:00 PMUTC
    In progress
    2021-07-06 at 8:00 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2021-07-06 at 7:00 PMUTC
    Update
    2021-07-06 at 7:00 PMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Update
    2021-07-06 at 11:24 AMUTC
    Update
    2021-07-06 at 11:24 AMUTC

    We will be undergoing scheduled maintenance during this time.

  • Update
    2021-07-06 at 11:23 AMUTC
    Update
    2021-07-06 at 11:23 AMUTC

    We will be undergoing scheduled maintenance during this time.

  • Planned
    2021-07-06 at 10:15 AMUTC
    Planned
    2021-07-06 at 10:15 AMUTC

    Some of our customers on EU And AUS instances have been impacted by an issue that has affected the outgoing email integration. As a result, we will be applying a fix between 9:00 PM GMT and 11:00 PM GMT. No data loss is expected during this process, however please expect some downtime. Further updates will be posted on our Status Page or contact our customer care team if needed.

2021-06-01

No notices reported this month

2021-05-01

No notices reported this month

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