SysAid - Notice history

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2023-10-01

Important SysAid Update: Service Disruption INST64US
ResolvedPartial outage29 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    UTC
    Investigating

    We identified an issue, where instance INST64US is experiencing a service disruption. We’re working to resolve this issue as soon as possible and we will keep you updated with progress. We highly recommend you subscribe to your instance on our status page to get updates in real time. Our top priority is ensuring that you’re up and running at all times and we appreciate your patience and understanding as we work to resolve this situation.

Important SysAid Update: Service Disruption INST04.
ResolvedPartial outage32 minutes
  • Resolved
    UTC
    Resolved

    We have received confirmation that the issue is now resolved. We recommend you subscribe to SysAid's Cloud Status page, in order to get future updates directly.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Investigating
    UTC
    Investigating

    We identified an issue, where INST04 is experiencing a service disruption on an instance level. We’re working to resolve this issue as soon as possible and we will keep you updated with progress. We highly recommend you subscribe to your instance on our status page to get updates in real-time. Our top priority is ensuring that you’re up and running at all times and we appreciate your patience and understanding as we work to resolve this situation.

OCT22
Scheduled Maintenance
CompletedMaintenance5 hours
  • Completed
    2023-10-22 at 11:00 AMUTC
    Completed
    2023-10-22 at 11:00 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    2023-10-22 at 6:00 AMUTC
    In progress
    2023-10-22 at 6:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2023-10-22 at 5:00 AMUTC
    Update
    2023-10-22 at 5:00 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2023-10-19 at 2:49 PMUTC
    Planned
    2023-10-19 at 2:49 PMUTC

    Maintenance Details: Date: Sunday. October 22nd Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EDT During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our Customer Hub. We are happy to assist you. The SysAid Team

OCT15
Scheduled Maintenance
CompletedMaintenance5 hours
  • Completed
    2023-10-15 at 8:00 PMUTC
    Completed
    2023-10-15 at 8:00 PMUTC

    The scheduled maintenance has been completed.

  • In progress
    2023-10-15 at 3:00 PMUTC
    In progress
    2023-10-15 at 3:00 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2023-10-15 at 1:59 PMUTC
    Update
    2023-10-15 at 1:59 PMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2023-10-12 at 3:37 PMUTC
    Planned
    2023-10-12 at 3:37 PMUTC

    Maintenance Details: Date: October 15th 2023 Time: 4:00 PM - 8:00 PM GMT During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our Customer Hub. We are happy to assist you. The SysAid Team

OCT15
Scheduled Maintenance
CompletedMaintenance5 hours
  • Completed
    2023-10-15 at 11:00 AMUTC
    Completed
    2023-10-15 at 11:00 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    2023-10-15 at 6:00 AMUTC
    In progress
    2023-10-15 at 6:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2023-10-15 at 5:00 AMUTC
    Update
    2023-10-15 at 5:00 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2023-10-12 at 3:32 PMUTC
    Planned
    2023-10-12 at 3:32 PMUTC

    Maintenance Details: Date: October 15th 2023 Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EDT During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our Customer Hub. We are happy to assist you. The SysAid Team

2023-09-01

SEP17
Scheduled Maintenance
CompletedMaintenance5 hours
  • Completed
    2023-09-17 at 10:30 PMUTC
    Completed
    2023-09-17 at 10:30 PMUTC

    The scheduled maintenance has been completed.

  • In progress
    2023-09-17 at 5:30 PMUTC
    In progress
    2023-09-17 at 5:30 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2023-09-17 at 4:29 PMUTC
    Update
    2023-09-17 at 4:29 PMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Update
    2023-09-14 at 4:19 PMUTC
    Update
    2023-09-14 at 4:19 PMUTC

    We will be undergoing scheduled maintenance during this time.

  • Update
    2023-09-14 at 4:18 PMUTC
    Update
    2023-09-14 at 4:18 PMUTC

    We will be undergoing scheduled maintenance during this time.

  • Planned
    2023-09-14 at 4:16 PMUTC
    Planned
    2023-09-14 at 4:16 PMUTC

    Details: Date: 17 September 2023 Time: 6:30 PM - 10:30 PM GMT / 1:30 PM - 5:30 PM EST During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our Customer Hub. We are happy to assist you. The SysAid Team

SEP10
Extended Maintenance Window - September 10th
CompletedMaintenance1 hour 31 minutes
  • Completed
    2023-09-10 at 1:31 PMUTC
    Completed
    2023-09-10 at 1:31 PMUTC

    The scheduled maintenance has been completed.

  • In progress
    2023-09-10 at 12:00 PMUTC
    In progress
    2023-09-10 at 12:00 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Planned
    2023-09-10 at 11:54 AMUTC
    Planned
    2023-09-10 at 11:54 AMUTC

    Hi, We want to inform you that today's maintenance window, scheduled for Sunday, September 10th, will be extended due to unforeseen reasons. The maintenance window will be extended for additional 1.5 hour. During this extended maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. While we strive to minimize downtime, we anticipate that SysAid may be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We sincerely apologize for any inconvenience this may cause and genuinely appreciate your understanding and support as we work to enhance our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our Customer Hub. We are happy to assist you.

SEP10
Scheduled Maintenance
CompletedMaintenance5 hours
  • Completed
    2023-09-10 at 11:00 AMUTC
    Completed
    2023-09-10 at 11:00 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    2023-09-10 at 6:01 AMUTC
    In progress
    2023-09-10 at 6:01 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2023-09-10 at 4:59 AMUTC
    Update
    2023-09-10 at 4:59 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2023-09-08 at 10:46 AMUTC
    Planned
    2023-09-08 at 10:46 AMUTC

    Maintenance Details: Date: September 10th, 2023 Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EST During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our Customer Hub. We are happy to assist you. The SysAid Team

SEP7
Unplanned maintenance on 09US,64US,06US Instances
CompletedMaintenance45 minutes
  • Completed
    2023-09-07 at 7:45 AMUTC
    Completed
    2023-09-07 at 7:45 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    2023-09-07 at 7:00 AMUTC
    In progress
    2023-09-07 at 7:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2023-09-07 at 6:00 AMUTC
    Update
    2023-09-07 at 6:00 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2023-09-06 at 1:40 PMUTC
    Planned
    2023-09-06 at 1:40 PMUTC

    Maintenance Details: Date: September 7th 2023 Time: 3:00 AM During this maintenance period, essential updates will be applied to the SysAid application. While this maintenance is unplanned, it is necessary for the continued reliability of our services. We anticipate that there will be a brief period of unavailability. We fully recognize the importance of uninterrupted SysAid access for your day-to-day operations. Rest assured, our dedicated team is diligently working to complete the maintenance efficiently and restore services promptly. We apologize for any inconvenience this may cause and sincerely appreciate your understanding as we strive to enhance our service quality. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our Customer Hub. We are happy to assist you.

SEP6
Unplanned Maintenance on 15EU Instance
CompletedMaintenance46 minutes
  • Completed
    2023-09-06 at 9:46 PMUTC
    Completed
    2023-09-06 at 9:46 PMUTC

    The scheduled maintenance has been completed.

  • In progress
    2023-09-06 at 9:00 PMUTC
    In progress
    2023-09-06 at 9:00 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2023-09-06 at 8:00 PMUTC
    Update
    2023-09-06 at 8:00 PMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2023-09-06 at 1:33 PMUTC
    Planned
    2023-09-06 at 1:33 PMUTC

    Maintenance Details: Date: September 6th 2023 Time: 10:00 PM GMT During this maintenance period, essential updates will be applied to the SysAid application. While this maintenance is unplanned, it is necessary for the continued reliability of our services. We anticipate that there will be a brief period of unavailability. We fully recognize the importance of uninterrupted SysAid access for your day-to-day operations. Rest assured, our dedicated team is diligently working to complete the maintenance efficiently and restore services promptly. We apologize for any inconvenience this may cause and sincerely appreciate your understanding as we strive to enhance our service quality. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our Customer Hub. We are happy to assist you.

2023-08-01

AUG27
SysAid Scheduled Maintenance - Sunday, August 27th 2023
CompletedMaintenance4 hours
  • Completed
    2023-08-27 at 10:00 AMUTC
    Completed
    2023-08-27 at 10:00 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    2023-08-27 at 6:00 AMUTC
    In progress
    2023-08-27 at 6:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2023-08-27 at 5:00 AMUTC
    Update
    2023-08-27 at 5:00 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2023-08-24 at 4:43 PMUTC
    Planned
    2023-08-24 at 4:43 PMUTC

    Maintenance Details: Date: August 27th of 2023 Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EST During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our Customer Hub. We are happy to assist you. The SysAid Team

AUG20
SysAid Scheduled Maintenance - Sunday, August 20th 2023
CompletedMaintenance21 minutes
  • Completed
    2023-08-20 at 12:21 PMUTC
    Completed
    2023-08-20 at 12:21 PMUTC

    The scheduled maintenance has been completed.

  • In progress
    2023-08-20 at 9:19 AMUTC
    In progress
    2023-08-20 at 9:19 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Planned
    2023-08-17 at 4:47 PMUTC
    Planned
    2023-08-17 at 4:47 PMUTC

    Maintenance Details: Date: August 20th 2023 Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EST INST04US, INST07US, INST15EU, INST71US, INST73US During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our Customer Hub. We are happy to assist you. The SysAid Team

AUG13
Sunday, August 13th 2023
CompletedMaintenance5 hours
  • Completed
    2023-08-13 at 11:00 AMUTC
    Completed
    2023-08-13 at 11:00 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    2023-08-13 at 6:00 AMUTC
    In progress
    2023-08-13 at 6:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2023-08-13 at 5:00 AMUTC
    Update
    2023-08-13 at 5:00 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Update
    2023-08-10 at 3:49 PMUTC
    Update
    2023-08-10 at 3:49 PMUTC

    We will be undergoing scheduled maintenance during this time.

  • Planned
    2023-08-10 at 3:47 PMUTC
    Planned
    2023-08-10 at 3:47 PMUTC

    Maintenance Details: Date: August 13th 2023 Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EST During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our Customer Hub. We are happy to assist you. The SysAid Team

AUG6
Sunday, 6th of August 2023
CompletedMaintenance5 hours
  • Completed
    2023-08-06 at 11:00 AMUTC
    Completed
    2023-08-06 at 11:00 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    2023-08-06 at 6:00 AMUTC
    In progress
    2023-08-06 at 6:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2023-08-06 at 4:59 AMUTC
    Update
    2023-08-06 at 4:59 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2023-08-03 at 3:15 PMUTC
    Planned
    2023-08-03 at 3:15 PMUTC

    Maintenance Details: Date: 6th of August 2023 Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EST Instances: INST04US, INST07US, INST15EU, INST71US, INST73US During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our Customer Hub. We are happy to assist you. The SysAid Team

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