SysAid - Notice history

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2023-07-01

JUL23
SysAid Scheduled Maintenance - Sunday, 23rd of July 2023
CompletedMaintenance5 hours
  • Completed
    2023-07-23 at 11:00 AMUTC
    Completed
    2023-07-23 at 11:00 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    2023-07-23 at 6:00 AMUTC
    In progress
    2023-07-23 at 6:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2023-07-23 at 4:59 AMUTC
    Update
    2023-07-23 at 4:59 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Update
    2023-07-20 at 2:53 PMUTC
    Update
    2023-07-20 at 2:53 PMUTC

    We will be undergoing scheduled maintenance during this time.

  • Planned
    2023-07-20 at 2:50 PMUTC
    Planned
    2023-07-20 at 2:50 PMUTC

    Scheduled Maintenance Details: Date: Sunday, 23rd of July 2023 Time: 7:00 AM - 12:00 PM GMT / 2:00 AM - 7:00 AM EST During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our Customer Success Hub. We are happy to assist you. The SysAid Team

2023-06-01

JUN5
Unplanned maintenance on US Instances 04,07,71,73
CompletedMaintenance45 minutes
  • Update
    2023-06-05 at 7:59 AMUTC
    Update
    2023-06-05 at 7:59 AMUTC

    The scheduled maintenance has been completed.

  • Completed
    2023-06-05 at 7:55 AMUTC
    Completed
    2023-06-05 at 7:55 AMUTC

    The scheduled maintenance has been completed.

  • Update
    2023-06-05 at 7:26 AMUTC
    Update
    2023-06-05 at 7:26 AMUTC

    Verification is currently underway for the maintenance items.

  • In progress
    2023-06-05 at 7:10 AMUTC
    In progress
    2023-06-05 at 7:10 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2023-06-05 at 7:02 AMUTC
    Update
    2023-06-05 at 7:02 AMUTC

    We will be undergoing scheduled maintenance during this time.

  • Planned
    2023-06-05 at 7:01 AMUTC
    Planned
    2023-06-05 at 7:01 AMUTC

    We will perform an unplanned maintenance today at 7:10 AM (UTC) . This is expected to last 45 minutes. During this time, the SysAid Service will be down. We apologize for any inconvenience caused. If you have any questions, please contact Customer Support.

2023-05-01

SysAid is experiencing an issue on INST04/INST15/INST07, some accounts are unable to login using the Office365 addon
ResolvedPartial outage2 hours 42 minutes
  • Resolved
    UTC
    Resolved

    I am pleased to provide you with a status update regarding the Office365 login functionality. I am happy to inform you that the login functionality has been restored in all instances. To ensure that everything is functioning as intended, we have conducted thorough testing and have received positive feedback from users who have successfully accessed their accounts. We have thoroughly reviewed and validated the login process to ensure its reliability and smooth operation. If you encounter any further issues or have any additional feedback, please don't hesitate to contact our support team. We value your experience and strive to provide the best possible service, so your input is greatly appreciated. We apologize for any inconvenience caused by this disruption and appreciate your patience and understanding throughout the resolution process.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Investigating
    UTC
    Investigating

    Hi, We’re working to resolve this issue as soon as possible. Our top priority is to ensure stability as soon as possible, You will receive the next update email from cloudupdates@sysaid.com. You can also visit the following page for ongoing updates: SysAid’s Cloud Status Page We’re here to answer all of your questions. Feel free to contact your account manager directly if you need anything further. Thanks, The SysAid Team

Important SysAid Update: Cloud Outage at our EU data center
Resolved48 hours 14 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    Both INST15EU and INST16EU are now stable. At this time, we do not foresee any further disruptions or downtime in those environments. Our monitoring systems are closely tracking the situation, keeping an eye on performance metrics to promptly address any unexpected issues that may arise. Should any concerns or difficulties arise, our support team is ready to assist you promptly.

  • Update
    UTC
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    UTC
    Identified

    SysAid is experiencing an outage on EU cloud INST15 and 16. We’re working to resolve this issue as soon as possible. Our top priority is to ensure that you’re up and running at all times. You will receive the next update email at from cloudupdates@sysaid.com. You can also visit the following page for ongoing updates: SysAid’s Cloud Status Page We’re here to answer all of your questions. Feel free to contact your account manager directly if you need anything further. Sincerely, The SysAid Team

Important SysAid Update: Service Disruption INST04.
ResolvedPartial outage1 hour 23 minutes
  • Resolved
    UTC
    Resolved

    We have received confirmation that the issue is now resolved. We recommend you subscribe to SysAid's Cloud Status page, in order to get future updates directly. Link for subscribe : https://status.sysaid.com/

  • Monitoring
    UTC
    Monitoring

    We are happy to update our team has identified the cause of the service disruption affecting INST04US and implemented a solution. We expect the situation to now be resolved but would appreciate your confirmation on the matter. Our top priority is ensuring that you’re up and running at all times and we appreciate your patience and understanding through this situation.

  • Identified
    UTC
    Identified

    The issue was identified by our internal teams and a fix is being worked on.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Investigating
    UTC
    Investigating

    We identified an issue, where INST04 is experiencing a service disruption on an instance level. We’re working to resolve this issue as soon as possible and we will keep you updated with progress. We highly recommend you subscribe to your instance on our status page to get updates in real-time. Our top priority is ensuring that you’re up and running at all times and we appreciate your patience and understanding as we work to resolve this situation.

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