SysAid - Notice history

All systems operational

100% - uptime

INST03US - N. Virginia - Operational

100% - uptime
2023-06-01
2023-07-01
2023-08-31

INST04US - N. Virginia - Operational

100% - uptime
2023-06-01
2023-07-01
2023-08-31

INST05US - N. Virginia - Operational

100% - uptime
2023-06-01
2023-07-01
2023-08-31

INST06US - N. Virginia - Operational

100% - uptime
2023-06-01
2023-07-01
2023-08-31

INST07US - Oregon - Operational

100% - uptime
2023-06-01
2023-07-01
2023-08-31

INST08US - Oregon - Operational

100% - uptime
2023-06-01
2023-07-01
2023-08-31

INST09US - Oregon - Operational

100% - uptime
2023-06-01
2023-07-01
2023-08-31

INST64US - N. Virginia - Operational

100% - uptime
2023-06-01
2023-07-01
2023-08-31

INST67US - N. Virginia - Operational

100% - uptime
2023-06-01
2023-07-01
2023-08-31

INST72US - Oregon - Operational

100% - uptime
2023-06-01
2023-07-01
2023-08-31

INST74US - Oregon - Operational

100% - uptime
2023-06-01
2023-07-01
2023-08-31

INST80CA - Canada - Operational

100% - uptime
2023-06-01
2023-07-01
2023-08-31
100% - uptime

INST12UK - London - Operational

100% - uptime
2023-06-01
2023-07-01
2023-08-31

INST15EU - Ireland - Operational

100% - uptime
2023-06-01
2023-07-01
2023-08-31

INST16EU - Ireland - Operational

100% - uptime
2023-06-01
2023-07-01
2023-08-31

INST17EU - Ireland - Operational

100% - uptime
2023-06-01
2023-07-01
2023-08-31

INST18EU - Ireland - Operational

100% - uptime
2023-06-01
2023-07-01
2023-08-31

INST19EU - Frankfurt - Operational

100% - uptime
2023-06-01
2023-07-01
2023-08-31

INST21EU - Ireland - Operational

100% - uptime
2023-06-01
2023-07-01
2023-08-31
100% - uptime

INST13AU - Sydney - Operational

100% - uptime
2023-06-01
2023-07-01
2023-08-31
Operational

Third Party: Amazon Web Services → AWS rds-us-west-2 - Operational

Third Party: Amazon Web Services → AWS route53 - Operational

100% - uptime

Third Party: Workato US → Recipe runtime → API gateway - Operational

Third Party: Workato US → Recipe runtime → On-premise connectivity - Operational

Third Party: Workato US → Recipe runtime → Recipe job execution - Operational

Third Party: Workato US → Recipe runtime → Webhook ingestion - Operational

Third Party: Workato US → Email notifications - Operational

100% - uptime

Third Party: Auth0 → US (PROD) → Auth0 Machine to Machine Authentication - Operational

Notice history

2023-08-01

SysAid Scheduled Maintenance - Sunday, August 27th 2023
  • Completed
    2023-08-27 at 10:00 AMUTC
    Completed
    2023-08-27 at 10:00 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    2023-08-27 at 6:00 AMUTC
    In progress
    2023-08-27 at 6:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2023-08-27 at 5:00 AMUTC
    Update
    2023-08-27 at 5:00 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2023-08-24 at 4:43 PMUTC
    Planned
    2023-08-24 at 4:43 PMUTC

    Maintenance Details: Date: August 27th of 2023 Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EST During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our Customer Hub. We are happy to assist you. The SysAid Team

SysAid Scheduled Maintenance - Sunday, August 20th 2023
  • Completed
    2023-08-20 at 12:21 PMUTC
    Completed
    2023-08-20 at 12:21 PMUTC

    The scheduled maintenance has been completed.

  • In progress
    2023-08-20 at 9:19 AMUTC
    In progress
    2023-08-20 at 9:19 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Planned
    2023-08-17 at 4:47 PMUTC
    Planned
    2023-08-17 at 4:47 PMUTC

    Maintenance Details: Date: August 20th 2023 Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EST INST04US, INST07US, INST15EU, INST71US, INST73US During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our Customer Hub. We are happy to assist you. The SysAid Team

Sunday, August 13th 2023
  • Completed
    2023-08-13 at 11:00 AMUTC
    Completed
    2023-08-13 at 11:00 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    2023-08-13 at 6:00 AMUTC
    In progress
    2023-08-13 at 6:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2023-08-13 at 5:00 AMUTC
    Update
    2023-08-13 at 5:00 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Update
    2023-08-10 at 3:49 PMUTC
    Update
    2023-08-10 at 3:49 PMUTC

    We will be undergoing scheduled maintenance during this time.

  • Planned
    2023-08-10 at 3:47 PMUTC
    Planned
    2023-08-10 at 3:47 PMUTC

    Maintenance Details: Date: August 13th 2023 Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EST During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our Customer Hub. We are happy to assist you. The SysAid Team

Sunday, 6th of August 2023
  • Completed
    2023-08-06 at 11:00 AMUTC
    Completed
    2023-08-06 at 11:00 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    2023-08-06 at 6:00 AMUTC
    In progress
    2023-08-06 at 6:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2023-08-06 at 4:59 AMUTC
    Update
    2023-08-06 at 4:59 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2023-08-03 at 3:15 PMUTC
    Planned
    2023-08-03 at 3:15 PMUTC

    Maintenance Details: Date: 6th of August 2023 Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EST Instances: INST04US, INST07US, INST15EU, INST71US, INST73US During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our Customer Hub. We are happy to assist you. The SysAid Team

2023-07-01

SysAid Scheduled Maintenance - Sunday, 23rd of July 2023
  • Completed
    2023-07-23 at 11:00 AMUTC
    Completed
    2023-07-23 at 11:00 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    2023-07-23 at 6:00 AMUTC
    In progress
    2023-07-23 at 6:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2023-07-23 at 4:59 AMUTC
    Update
    2023-07-23 at 4:59 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Update
    2023-07-20 at 2:53 PMUTC
    Update
    2023-07-20 at 2:53 PMUTC

    We will be undergoing scheduled maintenance during this time.

  • Planned
    2023-07-20 at 2:50 PMUTC
    Planned
    2023-07-20 at 2:50 PMUTC

    Scheduled Maintenance Details: Date: Sunday, 23rd of July 2023 Time: 7:00 AM - 12:00 PM GMT / 2:00 AM - 7:00 AM EST During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our Customer Success Hub. We are happy to assist you. The SysAid Team

2023-06-01

Unplanned maintenance on US Instances 04,07,71,73
  • Update
    2023-06-05 at 7:59 AMUTC
    Update
    2023-06-05 at 7:59 AMUTC

    The scheduled maintenance has been completed.

  • Completed
    2023-06-05 at 7:55 AMUTC
    Completed
    2023-06-05 at 7:55 AMUTC

    The scheduled maintenance has been completed.

  • Update
    2023-06-05 at 7:26 AMUTC
    Update
    2023-06-05 at 7:26 AMUTC

    Verification is currently underway for the maintenance items.

  • In progress
    2023-06-05 at 7:10 AMUTC
    In progress
    2023-06-05 at 7:10 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2023-06-05 at 7:02 AMUTC
    Update
    2023-06-05 at 7:02 AMUTC

    We will be undergoing scheduled maintenance during this time.

  • Planned
    2023-06-05 at 7:01 AMUTC
    Planned
    2023-06-05 at 7:01 AMUTC

    We will perform an unplanned maintenance today at 7:10 AM (UTC) . This is expected to last 45 minutes. During this time, the SysAid Service will be down. We apologize for any inconvenience caused. If you have any questions, please contact Customer Support.

2023-06-01 to 2023-08-01

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