SysAid - Notice history

All systems operational

100% - uptime

INST03US - N. Virginia - Operational

100% - uptime
2023-09-01
2023-10-01
2023-11-30

INST04US - N. Virginia - Operational

100% - uptime
2023-09-01
2023-10-01
2023-11-30

INST05US - N. Virginia - Operational

100% - uptime
2023-09-01
2023-10-01
2023-11-30

INST06US - N. Virginia - Operational

100% - uptime
2023-09-01
2023-10-01
2023-11-30

INST07US - Oregon - Operational

100% - uptime
2023-09-01
2023-10-01
2023-11-30

INST08US - Oregon - Operational

100% - uptime
2023-09-01
2023-10-01
2023-11-30

INST09US - Oregon - Operational

100% - uptime
2023-09-01
2023-10-01
2023-11-30

INST64US - N. Virginia - Operational

100% - uptime
2023-09-01
2023-10-01
2023-11-30

INST67US - N. Virginia - Operational

100% - uptime
2023-09-01
2023-10-01
2023-11-30

INST72US - Oregon - Operational

100% - uptime
2023-09-01
2023-10-01
2023-11-30

INST74US - Oregon - Operational

100% - uptime
2023-09-01
2023-10-01
2023-11-30

INST80CA - Canada - Operational

100% - uptime
2023-09-01
2023-10-01
2023-11-30
100% - uptime

INST12UK - London - Operational

100% - uptime
2023-09-01
2023-10-01
2023-11-30

INST15EU - Ireland - Operational

100% - uptime
2023-09-01
2023-10-01
2023-11-30

INST16EU - Ireland - Operational

100% - uptime
2023-09-01
2023-10-01
2023-11-30

INST17EU - Ireland - Operational

100% - uptime
2023-09-01
2023-10-01
2023-11-30

INST18EU - Ireland - Operational

100% - uptime
2023-09-01
2023-10-01
2023-11-30

INST19EU - Frankfurt - Operational

100% - uptime
2023-09-01
2023-10-01
2023-11-30

INST21EU - Ireland - Operational

100% - uptime
2023-09-01
2023-10-01
2023-11-30
100% - uptime

INST13AU - Sydney - Operational

100% - uptime
2023-09-01
2023-10-01
2023-11-30
Operational

Third Party: Amazon Web Services → AWS rds-us-west-2 - Operational

Third Party: Amazon Web Services → AWS route53 - Operational

100% - uptime

Third Party: Workato US → Recipe runtime → API gateway - Operational

Third Party: Workato US → Recipe runtime → On-premise connectivity - Operational

Third Party: Workato US → Recipe runtime → Recipe job execution - Operational

Third Party: Workato US → Recipe runtime → Webhook ingestion - Operational

Third Party: Workato US → Email notifications - Operational

100% - uptime

Third Party: Auth0 → US (PROD) → Auth0 Machine to Machine Authentication - Operational

Notice history

2023-11-01

Important SysAid Update: Cloud Outage at our INST16EU data center
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Identified
    UTC
    Identified

    SysAid is experiencing an outage on cloud INST16, at our EU data center. We’re working to resolve this issue as soon as possible. Our top priority is to ensure that you’re up and running at all times. You will receive the following update email within the next 30 minutes from cloudupdates@sysaid.com. You can also visit the following page for ongoing updates: SysAid’s Cloud Status Page We’re here to answer all of your questions. Feel free to contact your account manager directly if you need anything further. Sincerely, The SysAid Team

SysAid Maintenance
  • Completed
    2023-11-12 at 11:00 AMUTC
    Completed
    2023-11-12 at 11:00 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    2023-11-12 at 6:00 AMUTC
    In progress
    2023-11-12 at 6:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2023-11-12 at 4:59 AMUTC
    Update
    2023-11-12 at 4:59 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2023-11-09 at 4:34 PMUTC
    Planned
    2023-11-09 at 4:34 PMUTC

    Maintenance Details: Date: November 12th, 2023 Time: 7:00 AM - 11:00 AM GMT / 1:00 AM - 5:00 AM ET During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our Customer Hub. We are happy to assist you. The SysAid Team

2023-10-01

Important SysAid Update: Service Disruption INST64US
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    UTC
    Investigating

    We identified an issue, where instance INST64US is experiencing a service disruption. We’re working to resolve this issue as soon as possible and we will keep you updated with progress. We highly recommend you subscribe to your instance on our status page to get updates in real time. Our top priority is ensuring that you’re up and running at all times and we appreciate your patience and understanding as we work to resolve this situation.

Important SysAid Update: Service Disruption INST04.
  • Resolved
    UTC
    Resolved

    We have received confirmation that the issue is now resolved. We recommend you subscribe to SysAid's Cloud Status page, in order to get future updates directly.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Investigating
    UTC
    Investigating

    We identified an issue, where INST04 is experiencing a service disruption on an instance level. We’re working to resolve this issue as soon as possible and we will keep you updated with progress. We highly recommend you subscribe to your instance on our status page to get updates in real-time. Our top priority is ensuring that you’re up and running at all times and we appreciate your patience and understanding as we work to resolve this situation.

Scheduled Maintenance
  • Completed
    2023-10-22 at 11:00 AMUTC
    Completed
    2023-10-22 at 11:00 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    2023-10-22 at 6:00 AMUTC
    In progress
    2023-10-22 at 6:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2023-10-22 at 5:00 AMUTC
    Update
    2023-10-22 at 5:00 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2023-10-19 at 2:49 PMUTC
    Planned
    2023-10-19 at 2:49 PMUTC

    Maintenance Details: Date: Sunday. October 22nd Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EDT During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our Customer Hub. We are happy to assist you. The SysAid Team

Scheduled Maintenance
  • Completed
    2023-10-15 at 8:00 PMUTC
    Completed
    2023-10-15 at 8:00 PMUTC

    The scheduled maintenance has been completed.

  • In progress
    2023-10-15 at 3:00 PMUTC
    In progress
    2023-10-15 at 3:00 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2023-10-15 at 1:59 PMUTC
    Update
    2023-10-15 at 1:59 PMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2023-10-12 at 3:37 PMUTC
    Planned
    2023-10-12 at 3:37 PMUTC

    Maintenance Details: Date: October 15th 2023 Time: 4:00 PM - 8:00 PM GMT During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our Customer Hub. We are happy to assist you. The SysAid Team

Scheduled Maintenance
  • Completed
    2023-10-15 at 11:00 AMUTC
    Completed
    2023-10-15 at 11:00 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    2023-10-15 at 6:00 AMUTC
    In progress
    2023-10-15 at 6:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2023-10-15 at 5:00 AMUTC
    Update
    2023-10-15 at 5:00 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2023-10-12 at 3:32 PMUTC
    Planned
    2023-10-12 at 3:32 PMUTC

    Maintenance Details: Date: October 15th 2023 Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EDT During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our Customer Hub. We are happy to assist you. The SysAid Team

2023-09-01

Scheduled Maintenance
  • Completed
    2023-09-17 at 10:30 PMUTC
    Completed
    2023-09-17 at 10:30 PMUTC

    The scheduled maintenance has been completed.

  • In progress
    2023-09-17 at 5:30 PMUTC
    In progress
    2023-09-17 at 5:30 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2023-09-17 at 4:29 PMUTC
    Update
    2023-09-17 at 4:29 PMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Update
    2023-09-14 at 4:19 PMUTC
    Update
    2023-09-14 at 4:19 PMUTC

    We will be undergoing scheduled maintenance during this time.

  • Update
    2023-09-14 at 4:18 PMUTC
    Update
    2023-09-14 at 4:18 PMUTC

    We will be undergoing scheduled maintenance during this time.

  • Planned
    2023-09-14 at 4:16 PMUTC
    Planned
    2023-09-14 at 4:16 PMUTC

    Details: Date: 17 September 2023 Time: 6:30 PM - 10:30 PM GMT / 1:30 PM - 5:30 PM EST During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our Customer Hub. We are happy to assist you. The SysAid Team

Extended Maintenance Window - September 10th
  • Completed
    2023-09-10 at 1:31 PMUTC
    Completed
    2023-09-10 at 1:31 PMUTC

    The scheduled maintenance has been completed.

  • In progress
    2023-09-10 at 12:00 PMUTC
    In progress
    2023-09-10 at 12:00 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Planned
    2023-09-10 at 11:54 AMUTC
    Planned
    2023-09-10 at 11:54 AMUTC

    Hi, We want to inform you that today's maintenance window, scheduled for Sunday, September 10th, will be extended due to unforeseen reasons. The maintenance window will be extended for additional 1.5 hour. During this extended maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. While we strive to minimize downtime, we anticipate that SysAid may be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We sincerely apologize for any inconvenience this may cause and genuinely appreciate your understanding and support as we work to enhance our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our Customer Hub. We are happy to assist you.

Scheduled Maintenance
  • Completed
    2023-09-10 at 11:00 AMUTC
    Completed
    2023-09-10 at 11:00 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    2023-09-10 at 6:01 AMUTC
    In progress
    2023-09-10 at 6:01 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2023-09-10 at 4:59 AMUTC
    Update
    2023-09-10 at 4:59 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2023-09-08 at 10:46 AMUTC
    Planned
    2023-09-08 at 10:46 AMUTC

    Maintenance Details: Date: September 10th, 2023 Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EST During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our Customer Hub. We are happy to assist you. The SysAid Team

Unplanned maintenance on 09US,64US,06US Instances
  • Completed
    2023-09-07 at 7:45 AMUTC
    Completed
    2023-09-07 at 7:45 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    2023-09-07 at 7:00 AMUTC
    In progress
    2023-09-07 at 7:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2023-09-07 at 6:00 AMUTC
    Update
    2023-09-07 at 6:00 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2023-09-06 at 1:40 PMUTC
    Planned
    2023-09-06 at 1:40 PMUTC

    Maintenance Details: Date: September 7th 2023 Time: 3:00 AM During this maintenance period, essential updates will be applied to the SysAid application. While this maintenance is unplanned, it is necessary for the continued reliability of our services. We anticipate that there will be a brief period of unavailability. We fully recognize the importance of uninterrupted SysAid access for your day-to-day operations. Rest assured, our dedicated team is diligently working to complete the maintenance efficiently and restore services promptly. We apologize for any inconvenience this may cause and sincerely appreciate your understanding as we strive to enhance our service quality. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our Customer Hub. We are happy to assist you.

Unplanned Maintenance on 15EU Instance
  • Completed
    2023-09-06 at 9:46 PMUTC
    Completed
    2023-09-06 at 9:46 PMUTC

    The scheduled maintenance has been completed.

  • In progress
    2023-09-06 at 9:00 PMUTC
    In progress
    2023-09-06 at 9:00 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2023-09-06 at 8:00 PMUTC
    Update
    2023-09-06 at 8:00 PMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2023-09-06 at 1:33 PMUTC
    Planned
    2023-09-06 at 1:33 PMUTC

    Maintenance Details: Date: September 6th 2023 Time: 10:00 PM GMT During this maintenance period, essential updates will be applied to the SysAid application. While this maintenance is unplanned, it is necessary for the continued reliability of our services. We anticipate that there will be a brief period of unavailability. We fully recognize the importance of uninterrupted SysAid access for your day-to-day operations. Rest assured, our dedicated team is diligently working to complete the maintenance efficiently and restore services promptly. We apologize for any inconvenience this may cause and sincerely appreciate your understanding as we strive to enhance our service quality. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our Customer Hub. We are happy to assist you.

2023-09-01 to 2023-11-01

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