SysAid - Notice history

All systems operational

100% - uptime

INST03US - N. Virginia - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31

INST04US - N. Virginia - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31

INST05US - N. Virginia - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31

INST06US - N. Virginia - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31

INST07US - Oregon - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31

INST08US - Oregon - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31

INST09US - Oregon - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31

INST64US - N. Virginia - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31

INST67US - N. Virginia - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31

INST72US - Oregon - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31

INST74US - Oregon - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31

INST80CA - Canada - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31
100% - uptime

INST12UK - London - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31

INST15EU - Ireland - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31

INST16EU - Ireland - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31

INST17EU - Ireland - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31

INST18EU - Ireland - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31

INST19EU - Frankfurt - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31

INST21EU - Ireland - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31
100% - uptime

INST13AU - Sydney - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31
Operational

Third Party: Amazon Web Services → AWS rds-us-west-2 - Operational

Third Party: Amazon Web Services → AWS route53 - Operational

100% - uptime

Third Party: Workato US → Recipe runtime → API gateway - Operational

Third Party: Workato US → Recipe runtime → On-premise connectivity - Operational

Third Party: Workato US → Recipe runtime → Recipe job execution - Operational

Third Party: Workato US → Recipe runtime → Webhook ingestion - Operational

Third Party: Workato US → Email notifications - Operational

100% - uptime

Third Party: Auth0 → US (PROD) → Auth0 Machine to Machine Authentication - Operational

Notice history

View current status

2026-01-01

Service disruptions / Performance degradation
ResolvedDegraded performance43 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    Our team is currently investigating a service disruption / performance degradation. We’re working to identify the root cause of this issue as soon as possible.

    You can visit the following page for ongoing updates: SysAid’s Cloud Status Page

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

2025-12-01

No notices reported this month

2025-11-01

Service disruptions
ResolvedMajor outage1 hour 23 minutes
  • Resolved
    UTC
    Resolved

    This issue has been confirmed as resolved.

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

  • Monitoring
    UTC
    Monitoring

    Our team has implemented a fix for this service disruption and we are monitoring the situation.

    You can visit the following page for ongoing updates: SysAid’s Cloud Status Page

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

  • Identified
    UTC
    Identified

    Our team has identified a service disruption, we are currently investigating and will update accordingly.

    You can visit the following page for ongoing updates: SysAid’s Cloud Status Page

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

  • Investigating
    UTC
    Investigating

    Our team is currently investigating a service disruption. We’re working to identify the root cause of this issue as soon as possible.

    You can visit the following page for ongoing updates: SysAid’s Cloud Status Page

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

Performance degradation detected on INST67US and INST06US.
ResolvedDegraded performance55 minutes
  • Resolved
    UTC
    Resolved

    This issue has been confirmed as resolved.

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
Service disruptions / Performance degradation
ResolvedMajor outage6 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Our team has implemented a fix for this service disruption / performance degradation and we are monitoring the situation.

    You can visit the following page for ongoing updates: SysAid’s Cloud Status Page

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

  • Identified
    UTC
    Identified

    Our team has identified a service disruption / performance degradation. We are currently looking into the root cause of the issue.

    You can visit the following page for ongoing updates: SysAid’s Cloud Status Page

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

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