SysAid - Notice history

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2025-01-01

Service disruptions / Performance degradation
Resolved20 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    Update: Some customers on INST67 are experiencing slowness. This is being investigated by our teams.

Issues accessing SSP for some End Users using Spaces
Resolved1 hour 41 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We are currently investigating an issue that may prevent some End Users from accessing to the SSP (Self Service Portal) while using Spaces

JAN19
Scheduled maintenance
CompletedMaintenance4 hours
  • Completed
    2025-01-19 at 10:00 AMUTC
    Completed
    2025-01-19 at 10:00 AMUTC
    Maintenance has completed successfully
  • In progress
    2025-01-19 at 6:00 AMUTC
    In progress
    2025-01-19 at 6:00 AMUTC
    Maintenance is now in progress
  • Planned
    2025-01-19 at 6:00 AMUTC
    Planned
    2025-01-19 at 6:00 AMUTC

    Maintenance Details: Date: January 19th, 2025 Time: 8:00 AM - 12:00 AM UTC

    During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for up to 4 hours, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our Customer Hub. We are happy to assist you. The SysAid Team

JAN12
Planned Maintenance
CompletedMaintenance5 hours 6 minutes
  • Completed
    2025-01-12 at 9:06 PMUTC
    Completed
    2025-01-12 at 9:06 PMUTC
    Maintenance has completed successfully.
  • Planned
    2024-12-25 at 1:13 PMUTC
    Planned
    2024-12-25 at 1:13 PMUTC

    We are planning to upgrade our MySQL to version 8.0.

2024-12-01

DEC29
Planned Maintenance
CompletedMaintenance4 hours
  • Completed
    2024-12-29 at 12:00 PMUTC
    Completed
    2024-12-29 at 12:00 PMUTC

    The scheduled maintenance has been completed.

  • In progress
    2024-12-29 at 8:00 AMUTC
    In progress
    2024-12-29 at 8:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2024-12-29 at 7:00 AMUTC
    Update
    2024-12-29 at 7:00 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2024-12-25 at 1:11 PMUTC
    Planned
    2024-12-25 at 1:11 PMUTC

    We are planning to upgrade our MySQL to version 8.0.

DEC15
Planned Maintenance
CompletedMaintenance4 hours
  • Completed
    2024-12-15 at 1:00 PMUTC
    Completed
    2024-12-15 at 1:00 PMUTC

    The scheduled maintenance has been completed.

  • In progress
    2024-12-15 at 9:00 AMUTC
    In progress
    2024-12-15 at 9:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2024-12-15 at 8:00 AMUTC
    Update
    2024-12-15 at 8:00 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2024-12-11 at 5:39 PMUTC
    Planned
    2024-12-11 at 5:39 PMUTC

    We are performing a change in our filesystem to EFS (Amazon Elastic File System), which will allow reliable file storage delivering high aggregate throughput to thousands of clients simultaneously.

DEC15
Planned Maintenance
CompletedMaintenance4 hours
  • Completed
    2024-12-15 at 12:00 PMUTC
    Completed
    2024-12-15 at 12:00 PMUTC

    The scheduled maintenance has been completed.

  • In progress
    2024-12-15 at 8:00 AMUTC
    In progress
    2024-12-15 at 8:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2024-12-15 at 7:00 AMUTC
    Update
    2024-12-15 at 7:00 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2024-12-11 at 5:40 PMUTC
    Planned
    2024-12-11 at 5:40 PMUTC

    We are planning to upgrade our MySQL to version 8.0.

2024-11-01

NOV24
Planned Maintenance
CompletedMaintenance5 hours
  • Completed
    2024-11-24 at 11:00 PMUTC
    Completed
    2024-11-24 at 11:00 PMUTC

    The scheduled maintenance has been completed.

  • In progress
    2024-11-24 at 6:00 PMUTC
    In progress
    2024-11-24 at 6:00 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2024-11-24 at 5:00 PMUTC
    Update
    2024-11-24 at 5:00 PMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2024-11-20 at 4:44 PMUTC
    Planned
    2024-11-20 at 4:44 PMUTC

    We are performing a change in our filesystem to EFS (Amazon Elastic File System), which will allow reliable file storage delivering high aggregate throughput to thousands of clients simultaneously.

NOV24
Planned Maintenance
CompletedMaintenance5 hours
  • Completed
    2024-11-24 at 2:00 PMUTC
    Completed
    2024-11-24 at 2:00 PMUTC

    The scheduled maintenance has been completed.

  • In progress
    2024-11-24 at 9:00 AMUTC
    In progress
    2024-11-24 at 9:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2024-11-24 at 8:00 AMUTC
    Update
    2024-11-24 at 8:00 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2024-11-20 at 4:43 PMUTC
    Planned
    2024-11-20 at 4:43 PMUTC

    We are performing a change in our filesystem to EFS (Amazon Elastic File System), which will allow reliable file storage delivering high aggregate throughput to thousands of clients simultaneously.

Customers unable to update or create tickets
ResolvedMajor outage18 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Investigating
    UTC
    Investigating

    We are currently investigating reports from customers that can not update or create tickets.

NOV3
Planned Maintenance
CompletedMaintenance9 hours
  • Completed
    2024-11-03 at 6:00 PMUTC
    Completed
    2024-11-03 at 6:00 PMUTC

    The scheduled maintenance has been completed.

  • In progress
    2024-11-03 at 9:00 AMUTC
    In progress
    2024-11-03 at 9:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2024-11-03 at 8:00 AMUTC
    Update
    2024-11-03 at 8:00 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2024-10-28 at 2:25 PMUTC
    Planned
    2024-10-28 at 2:25 PMUTC

    We are performing a change in our filesystem to EFS (Amazon Elastic File System), which will allow reliable file storage delivering high aggregate throughput to thousands of clients simultaneously.

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