SysAid - Notice history

Maintenance Details: Date: February 16th, Time: 4:00 PM UTC During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for up to 4 hours within the specified maintenance window.

Technical information: We will upgrade our DB Servers in the EU. During the upgrade, all the environments in the EU will be down (15,16,17,18,21). Also, sysaidgateway in the EU will be down, also affecting on-premise customers using the EU gateway. Functionalities that rely on the GW, such as add-ons will be interrupted.

We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored.

We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services.

Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our Customer Hub.

Maintenance Details: Date: February 9th, Time: 4:00 AM UTC During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for up to 5 hours within the specified maintenance window.

Technical information: We will upgrade our MySQL to version 8 in the US. During the upgrade, all the environments in the US and Canada will be down (03,04,05,06,64,67,68). Also, sysaidgateway in the US will be down, also affecting on-premise customers using the US gateway. Functionalities that rely on the GW, such as add-ons will be interrupted.

We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored.

We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services.

Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our Customer Hub.

Maintenance Details: Date: February 2nd, Time: 4:00 PM UTC During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for up to 4 hours within the specified maintenance window.

Technical information: We will upgrade the Aurora cluster in the EU. During the upgrade, all the environments in EU will be down (15, 16, 17, 18, 21). Also, sysaidgateway in the EU will be down, also affecting regions PR and FR and on-premise customers using the EU gateway. Functionalities that rely on the GW, such as addons will be interrupted.

We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored.

We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services.

Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our Customer Hub.

We are happy to assist you.

The SysAid Team

Maintenance Details: Date: January 19th, 2025 Time: 8:00 AM - 12:00 AM UTC

During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for up to 4 hours, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our Customer Hub. We are happy to assist you. The SysAid Team