SysAid - Unplanned maintenance on EU and AUS instances – Maintenance details

All systems operational

Unplanned maintenance on EU and AUS instances

Completed
Scheduled for 2021-07-06 at 8:00 PM – 8:40 PM

Affects

Europe

Under maintenance from 8:00 PM to 8:40 PM

INST15EU

Under maintenance from 8:00 PM to 8:40 PM

INST16EU

Under maintenance from 8:00 PM to 8:40 PM

INST17EU

Under maintenance from 8:00 PM to 8:40 PM

INST18EU

Under maintenance from 8:00 PM to 8:40 PM

INST19EU

Under maintenance from 8:00 PM to 8:40 PM

Updates
  • Completed
    2021-07-06 at 8:40 PM
    Completed
    2021-07-06 at 8:40 PM

    The scheduled maintenance has been completed.

  • In progress
    2021-07-06 at 8:00 PM
    In progress
    2021-07-06 at 8:00 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2021-07-06 at 7:00 PM
    Update
    2021-07-06 at 7:00 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Update
    2021-07-06 at 11:24 AM
    Update
    2021-07-06 at 11:24 AM

    We will be undergoing scheduled maintenance during this time.

  • Update
    2021-07-06 at 11:23 AM
    Update
    2021-07-06 at 11:23 AM

    We will be undergoing scheduled maintenance during this time.

  • Planned
    2021-07-06 at 10:15 AM
    Planned
    2021-07-06 at 10:15 AM

    Some of our customers on EU And AUS instances have been impacted by an issue that has affected the outgoing email integration. As a result, we will be applying a fix between 9:00 PM GMT and 11:00 PM GMT. No data loss is expected during this process, however please expect some downtime. Further updates will be posted on our Status Page or contact our customer care team if needed.