Service disruptions / Performance degradation

Resolved

Degraded performance

Started over 4 years ago2022-04-08Lasted 27 minutes2022-04-083:143:42 PMUTC

Affected

SysAid

SysAid North America

INST07US - Oregon

INST08US - Oregon

Updates

Resolved
2022-04-08 at 3:42 PMUTC
Resolved
2022-04-08 at 3:42 PMUTC
The incident has been resolved.
Monitoring
2022-04-08 at 3:28 PMUTC
Monitoring
2022-04-08 at 3:28 PMUTC
A fix has been implemented and we are monitoring the results.
Identified
2022-04-08 at 3:25 PMUTC
Identified
2022-04-08 at 3:25 PMUTC
The issue has been identified and a fix is being implemented. The Performance degradation manifested for a short period of time also for Inst07us.
Investigating
2022-04-08 at 3:14 PMUTC
Investigating
2022-04-08 at 3:14 PMUTC
Update: Some customers on US INST08US are experiencing service disruptions. Our Teams are engaged and working towards resolving the event.

SysAid - Service disruptions / Performance degradation – Incident details