SysAid - Notice history

All systems operational

100% - uptime

INST03US - Operational

100% - uptime
2021-06-01
2021-07-01
2021-08-31

INST04US - Operational

100% - uptime
2021-06-01
2021-07-01
2021-08-31

INST05US - Operational

100% - uptime
2021-06-01
2021-07-01
2021-08-31

INST06US - Operational

100% - uptime
2021-06-01
2021-07-01
2021-08-31

INST07US - Operational

100% - uptime
2021-06-01
2021-07-01
2021-08-31

INST08US - Operational

100% - uptime
2021-06-01
2021-07-01
2021-08-31

INST09US - Operational

100% - uptime
2021-06-01
2021-07-01
2021-08-31

INST64US - Operational

100% - uptime
2021-06-01
2021-07-01
2021-08-31

INST67US - Operational

100% - uptime
2021-06-01
2021-07-01
2021-08-31

INST72US - Operational

100% - uptime
2021-06-01
2021-07-01
2021-08-31

INST73US - Operational

100% - uptime
2021-06-01
2021-07-01
2021-08-31

INST74US - Operational

100% - uptime
2021-06-01
2021-07-01
2021-08-31

INST80CA - Operational

100% - uptime
2021-06-01
2021-07-01
2021-08-31
100% - uptime

INST15EU - Operational

100% - uptime
2021-06-01
2021-07-01
2021-08-31

INST16EU - Operational

100% - uptime
2021-06-01
2021-07-01
2021-08-31

INST17EU - Operational

100% - uptime
2021-06-01
2021-07-01
2021-08-31

INST18EU - Operational

100% - uptime
2021-06-01
2021-07-01
2021-08-31

INST19EU - Operational

100% - uptime
2021-06-01
2021-07-01
2021-08-31

INST21EU - Operational

100% - uptime
2021-06-01
2021-07-01
2021-08-31
100% - uptime

INST13AU - Operational

100% - uptime
2021-06-01
2021-07-01
2021-08-31
Operational

Third Party: Amazon Web Services → AWS rds-us-west-2 - Operational

Third Party: Amazon Web Services → AWS route53 - Operational

100% - uptime

Third Party: Workato US → Recipe runtime → API gateway - Operational

Third Party: Workato US → Recipe runtime → On-premise connectivity - Operational

Third Party: Workato US → Recipe runtime → Recipe job execution - Operational

Third Party: Workato US → Recipe runtime → Webhook ingestion - Operational

Third Party: Workato US → Email notifications - Operational

3rd Party: TeamViewer API - Operational

3rd Party: TeamViewer Services - Operational

Third Party: Zilliz → AWS → eu-central-1 - Operational

Third Party: Zilliz → AWS → us-west-2 - Operational

Third Party: ReadMe → ReadMe Knowledge Base - Operational

100% - uptime

Third Party: Auth0 → US (PROD) → Auth0 Machine to Machine Authentication - Operational

Notice history

2021-08-01

Important SysAid Update: Cloud Outage at our EU data center
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    Identified

    SysAid is experiencing an outage on EU cloud INST15,16,17. We’re working to resolve this issue as soon as possible. Our top priority is to ensure that you’re up and running at all times. You will receive the next update email at from cloudupdates@sysaid.com. You can also visit the following page for ongoing updates: SysAid’s Cloud Status Page We’re here to answer all of your questions. Feel free to contact your account manager directly if you need anything further. Sincerely, The SysAid Team

2021-07-01

Performance degradation EU INST15
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    Update

    We are continuing to work on a fix for this issue.

  • Update
    Update

    We are continuing to work on a fix for this issue.

  • Update
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    Identified

    Update: Some customers on EU INST 15 are experiencing performance degradation

Unplanned maintenance on US instances
  • Completed
    2021-07-07 at 8:29 AM
    Completed
    2021-07-07 at 8:29 AM

    The scheduled maintenance has been completed.

  • In progress
    2021-07-07 at 7:00 AM
    In progress
    2021-07-07 at 7:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2021-07-07 at 6:00 AM
    Update
    2021-07-07 at 6:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2021-07-06 at 10:18 AM
    Planned
    2021-07-06 at 10:18 AM

    Some of our customers on US instances have been impacted by an issue that has affected the outgoing email integration. As a result, we will be applying a fix between 3:00 AM EDT and 5:00 AM EDT. No data loss is expected during this process, however please expect some downtime. Further updates will be posted on our Status Page or contact our customer care team if needed.

Unplanned maintenance on EU and AUS instances
  • Completed
    2021-07-06 at 8:40 PM
    Completed
    2021-07-06 at 8:40 PM

    The scheduled maintenance has been completed.

  • In progress
    2021-07-06 at 8:00 PM
    In progress
    2021-07-06 at 8:00 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2021-07-06 at 7:00 PM
    Update
    2021-07-06 at 7:00 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Update
    2021-07-06 at 11:24 AM
    Update
    2021-07-06 at 11:24 AM

    We will be undergoing scheduled maintenance during this time.

  • Update
    2021-07-06 at 11:23 AM
    Update
    2021-07-06 at 11:23 AM

    We will be undergoing scheduled maintenance during this time.

  • Planned
    2021-07-06 at 10:15 AM
    Planned
    2021-07-06 at 10:15 AM

    Some of our customers on EU And AUS instances have been impacted by an issue that has affected the outgoing email integration. As a result, we will be applying a fix between 9:00 PM GMT and 11:00 PM GMT. No data loss is expected during this process, however please expect some downtime. Further updates will be posted on our Status Page or contact our customer care team if needed.

2021-06-01

No notices reported this month

2021-06-01 to 2021-08-01

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