SysAid - Service disruptions / Performance degradation – Incident details

All systems operational

Service disruptions / Performance degradation

Resolved
Degraded performance
Started over 3 years agoLasted 28 minutes

Affected

North America

Operational from 3:14 PM to 3:14 PM, Degraded performance from 3:14 PM to 3:42 PM

INST07US

Operational from 3:14 PM to 3:14 PM, Degraded performance from 3:14 PM to 3:42 PM

INST08US

Operational from 3:14 PM to 3:14 PM, Degraded performance from 3:14 PM to 3:42 PM

Updates
  • Resolved
    Resolved

    The incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented. The Performance degradation manifested for a short period of time also for Inst07us.

  • Investigating
    Investigating

    Update: Some customers on US INST08US are experiencing service disruptions. Our Teams are engaged and working towards resolving the event.