SysAid - Notice history

All systems operational

100% - uptime

INST03US - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31

INST04US - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31

INST05US - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31

INST06US - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31

INST07US - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31

INST08US - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31

INST09US - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31

INST64US - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31

INST67US - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31

INST72US - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31

INST73US - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31

INST74US - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31

INST80CA - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31
100% - uptime

INST15EU - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31

INST16EU - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31

INST17EU - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31

INST18EU - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31

INST19EU - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31

INST21EU - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31
100% - uptime

INST13AU - Operational

100% - uptime
2025-11-01
2025-12-01
2026-01-31
Operational

Third Party: Amazon Web Services → AWS rds-us-west-2 - Operational

Third Party: Amazon Web Services → AWS route53 - Operational

100% - uptime

Third Party: Workato US → Recipe runtime → API gateway - Operational

Third Party: Workato US → Recipe runtime → On-premise connectivity - Operational

Third Party: Workato US → Recipe runtime → Recipe job execution - Operational

Third Party: Workato US → Recipe runtime → Webhook ingestion - Operational

Third Party: Workato US → Email notifications - Operational

3rd Party: TeamViewer API - Operational

3rd Party: TeamViewer Services - Operational

Third Party: Zilliz → AWS → eu-central-1 - Operational

Third Party: Zilliz → AWS → us-west-2 - Operational

Third Party: ReadMe → ReadMe Knowledge Base - Operational

100% - uptime

Third Party: Auth0 → US (PROD) → Auth0 Machine to Machine Authentication - Operational

Notice history

2026-01-01

No notices reported this month

2025-12-01

No notices reported this month

2025-11-01

Service disruptions / Performance degradation
  • Resolved
    Resolved

    This issue has been confirmed as resolved.

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

  • Monitoring
    Monitoring

    Our team has implemented a fix for this service disruption / performance degradation and we are monitoring the situation.

    You can visit the following page for ongoing updates: SysAid’s Cloud Status Page

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

  • Update
    Update

    Our team is currently investigating a service disruption / performance degradation. We’re working to identify the root cause of this issue as soon as possible.

    You can visit the following page for ongoing updates: SysAid’s Cloud Status Page

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

  • Investigating
    Investigating

    Our team is currently investigating a service disruption / performance degradation. We’re working to identify the root cause of this issue as soon as possible.

    You can visit the following page for ongoing updates: SysAid’s Cloud Status Page

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

Service disruptions
  • Resolved
    Resolved

    This issue has been confirmed as resolved.

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

  • Monitoring
    Monitoring

    Our team has implemented a fix for this service disruption and we are monitoring the situation.

    You can visit the following page for ongoing updates: SysAid’s Cloud Status Page

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

  • Identified
    Identified

    Our team has identified a service disruption, we are currently investigating and will update accordingly.

    You can visit the following page for ongoing updates: SysAid’s Cloud Status Page

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

  • Investigating
    Investigating

    Our team is currently investigating a service disruption. We’re working to identify the root cause of this issue as soon as possible.

    You can visit the following page for ongoing updates: SysAid’s Cloud Status Page

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

Performance degradation detected on INST67US and INST06US.
  • Resolved
    Resolved

    This issue has been confirmed as resolved.

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.
Service disruptions / Performance degradation
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Our team has implemented a fix for this service disruption / performance degradation and we are monitoring the situation.

    You can visit the following page for ongoing updates: SysAid’s Cloud Status Page

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

  • Identified
    Identified

    Our team has identified a service disruption / performance degradation. We are currently looking into the root cause of the issue.

    You can visit the following page for ongoing updates: SysAid’s Cloud Status Page

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

2025-11-01 to 2026-01-01

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