SysAid - Notice history

All systems operational

100% - uptime

INST03US - Operational

100% - uptime
2026-03-01
2026-04-01
2026-05-31

INST04US - Operational

100% - uptime
2026-03-01
2026-04-01
2026-05-31

INST05US - Operational

100% - uptime
2026-03-01
2026-04-01
2026-05-31

INST06US - Operational

100% - uptime
2026-03-01
2026-04-01
2026-05-31

INST07US - Operational

100% - uptime
2026-03-01
2026-04-01
2026-05-31

INST08US - Operational

100% - uptime
2026-03-01
2026-04-01
2026-05-31

INST09US - Operational

100% - uptime
2026-03-01
2026-04-01
2026-05-31

INST64US - Operational

100% - uptime
2026-03-01
2026-04-01
2026-05-31

INST67US - Operational

100% - uptime
2026-03-01
2026-04-01
2026-05-31

INST72US - Operational

100% - uptime
2026-03-01
2026-04-01
2026-05-31

INST73US - Operational

100% - uptime
2026-03-01
2026-04-01
2026-05-31

INST74US - Operational

100% - uptime
2026-03-01
2026-04-01
2026-05-31

INST80CA - Operational

100% - uptime
2026-03-01
2026-04-01
2026-05-31
100% - uptime

INST15EU - Operational

100% - uptime
2026-03-01
2026-04-01
2026-05-31

INST16EU - Operational

100% - uptime
2026-03-01
2026-04-01
2026-05-31

INST17EU - Operational

100% - uptime
2026-03-01
2026-04-01
2026-05-31

INST18EU - Operational

100% - uptime
2026-03-01
2026-04-01
2026-05-31

INST19EU - Operational

100% - uptime
2026-03-01
2026-04-01
2026-05-31

INST21EU - Operational

100% - uptime
2026-03-01
2026-04-01
2026-05-31

INST12UK - Operational

100% - uptime
2026-03-01
2026-04-01
2026-05-31
100% - uptime

INST13AU - Operational

100% - uptime
2026-03-01
2026-04-01
2026-05-31
Operational

Third Party: Amazon Web Services → AWS rds-us-west-2 - Operational

Third Party: Amazon Web Services → AWS route53 - Operational

100% - uptime

Third Party: Workato US → Recipe runtime → API gateway - Operational

Third Party: Workato US → Recipe runtime → On-premise connectivity - Operational

Third Party: Workato US → Recipe runtime → Recipe job execution - Operational

Third Party: Workato US → Recipe runtime → Webhook ingestion - Operational

Third Party: Workato US → Email notifications - Operational

100% - uptime

Third Party: Auth0 → US (PROD) → Auth0 Machine to Machine Authentication - Operational

Notice history

2026-05-01

No notices reported this month

2026-04-01

No notices reported this month

2026-03-01

Degraded Performance on EU Instances
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.
Service disruptions / Performance degradation
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Our team is currently investigating a service disruption / performance degradation. We’re working to identify the root cause of this issue as soon as possible.

    You can visit the following page for ongoing updates: SysAid’s Cloud Status Page

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

Service disruptions / Performance degradation
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    Our team has identified a service disruption / performance degradation, we are currently investigating and will update accordingly.

    You can visit the following page for ongoing updates: SysAid’s Cloud Status Page

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

Service disruptions for US instances
  • Resolved
    Resolved

    The issue affecting the service has been resolved and normal functionality has been restored

    The team will continue to monitor the platform to ensure continued stability

    Thank you for your patience and cooperation

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    Our team is currently investigating a service disruption. We’re working to identify the root cause of this issue as soon as possible.

    You can visit the following page for ongoing updates: SysAid’s Cloud Status Page

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

Performance issues on INST04US instance
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.

2026-03-01 to 2026-05-01

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