SysAid - Notice history

All systems operational

100% - uptime

INST03US - Operational

100% - uptime
2025-12-01
2026-01-01
2026-02-28

INST04US - Operational

100% - uptime
2025-12-01
2026-01-01
2026-02-28

INST05US - Operational

100% - uptime
2025-12-01
2026-01-01
2026-02-28

INST06US - Operational

100% - uptime
2025-12-01
2026-01-01
2026-02-28

INST07US - Operational

100% - uptime
2025-12-01
2026-01-01
2026-02-28

INST08US - Operational

100% - uptime
2025-12-01
2026-01-01
2026-02-28

INST09US - Operational

100% - uptime
2025-12-01
2026-01-01
2026-02-28

INST64US - Operational

100% - uptime
2025-12-01
2026-01-01
2026-02-28

INST67US - Operational

100% - uptime
2025-12-01
2026-01-01
2026-02-28

INST72US - Operational

100% - uptime
2025-12-01
2026-01-01
2026-02-28

INST73US - Operational

100% - uptime
2025-12-01
2026-01-01
2026-02-28

INST74US - Operational

100% - uptime
2025-12-01
2026-01-01
2026-02-28

INST80CA - Operational

100% - uptime
2025-12-01
2026-01-01
2026-02-28
100% - uptime

INST15EU - Operational

100% - uptime
2025-12-01
2026-01-01
2026-02-28

INST16EU - Operational

100% - uptime
2025-12-01
2026-01-01
2026-02-28

INST17EU - Operational

100% - uptime
2025-12-01
2026-01-01
2026-02-28

INST18EU - Operational

100% - uptime
2025-12-01
2026-01-01
2026-02-28

INST19EU - Operational

100% - uptime
2025-12-01
2026-01-01
2026-02-28

INST21EU - Operational

100% - uptime
2025-12-01
2026-01-01
2026-02-28
100% - uptime

INST13AU - Operational

100% - uptime
2025-12-01
2026-01-01
2026-02-28
Operational

Third Party: Amazon Web Services → AWS rds-us-west-2 - Operational

Third Party: Amazon Web Services → AWS route53 - Operational

100% - uptime

Third Party: Workato US → Recipe runtime → API gateway - Operational

Third Party: Workato US → Recipe runtime → On-premise connectivity - Operational

Third Party: Workato US → Recipe runtime → Recipe job execution - Operational

Third Party: Workato US → Recipe runtime → Webhook ingestion - Operational

Third Party: Workato US → Email notifications - Operational

3rd Party: TeamViewer API - Operational

3rd Party: TeamViewer Services - Operational

Third Party: Zilliz → AWS → eu-central-1 - Operational

Third Party: Zilliz → AWS → us-west-2 - Operational

Third Party: ReadMe → ReadMe Knowledge Base - Operational

100% - uptime

Third Party: Auth0 → US (PROD) → Auth0 Machine to Machine Authentication - Operational

Notice history

2026-02-01

Service disruptions / Performance degradation - Email Integration
  • Resolved
    Resolved

    This issue has been confirmed as resolved.

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

  • Identified
    Identified

    Our team has identified a service disruption / performance degradation regarding Email integration, we are currently investigating and will update accordingly.

    You can visit the following page for ongoing updates: SysAid’s Cloud Status Page

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

Service disruptions / Performance degradation
  • Resolved
    Resolved

    This issue has been confirmed as resolved.

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Our team is currently investigating a service disruption / performance degradation. We’re working to identify the root cause of this issue as soon as possible.

    You can visit the following page for ongoing updates: SysAid’s Cloud Status Page

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

  • Identified
    Identified

    Our team has identified a service disruption / performance degradation, we are currently investigating and will update accordingly.

    You can visit the following page for ongoing updates: SysAid’s Cloud Status Page

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

2026-01-01

Service disruptions / Performance degradation
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Our team is currently investigating a service disruption / performance degradation. We’re working to identify the root cause of this issue as soon as possible.

    You can visit the following page for ongoing updates: SysAid’s Cloud Status Page

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team

2025-12-01

No notices reported this month

2025-12-01 to 2026-02-01

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