SysAid - Notice history

All systems operational

100% - uptime

INST03US - Virginia - Operational

100% - uptime
2024-11-01
2024-12-01
2025-01-31

INST04US - Virginia - Operational

100% - uptime
2024-11-01
2024-12-01
2025-01-31

INST05US - Virginia - Operational

100% - uptime
2024-11-01
2024-12-01
2025-01-31

INST06US - Virginia - Operational

100% - uptime
2024-11-01
2024-12-01
2025-01-31

INST07US - Oregon - Operational

100% - uptime
2024-11-01
2024-12-01
2025-01-31

INST08US - Oregon - Operational

100% - uptime
2024-11-01
2024-12-01
2025-01-31

INST09US - Oregon - Operational

100% - uptime
2024-11-01
2024-12-01
2025-01-31

INST64US - Virginia - Operational

100% - uptime
2024-11-01
2024-12-01
2025-01-31

INST67US - Virginia - Operational

100% - uptime
2024-11-01
2024-12-01
2025-01-31

INST72US - Oregon - Operational

100% - uptime
2024-11-01
2024-12-01
2025-01-31

INST73US - Oregon - Operational

100% - uptime
2024-11-01
2024-12-01
2025-01-31

INST74US - Oregon - Operational

100% - uptime
2024-11-01
2024-12-01
2025-01-31

INST80CA - Canada - Operational

100% - uptime
2024-11-01
2024-12-01
2025-01-31
100% - uptime

INST15EU - Dublin - Operational

100% - uptime
2024-11-01
2024-12-01
2025-01-31

INST16EU - Dublin - Operational

100% - uptime
2024-11-01
2024-12-01
2025-01-31

INST17EU - Dublin - Operational

100% - uptime
2024-11-01
2024-12-01
2025-01-31

INST18EU - Dublin - Operational

100% - uptime
2024-11-01
2024-12-01
2025-01-31

INST19EU - Frankfurt - Operational

100% - uptime
2024-11-01
2024-12-01
2025-01-31

INST21EU - Dublin - Operational

100% - uptime
2024-11-01
2024-12-01
2025-01-31
100% - uptime

INST13AU - Melbourne - Operational

100% - uptime
2024-11-01
2024-12-01
2025-01-31

3rd Party: OpenAI API - Operational

3rd Party: TeamViewer API - Operational

3rd Party: TeamViewer Services - Operational

Notice history

2025-01-01

Service disruptions / Performance degradation
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Update: Some customers on INST67 are experiencing slowness. This is being investigated by our teams.

Issues accessing SSP for some End Users using Spaces
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating an issue that may prevent some End Users from accessing to the SSP (Self Service Portal) while using Spaces

Scheduled maintenance
  • Completed
    2025-01-19 at 10:00 AM
    Completed
    2025-01-19 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    2025-01-19 at 6:00 AM
    In progress
    2025-01-19 at 6:00 AM
    Maintenance is now in progress
  • Planned
    2025-01-19 at 6:00 AM
    Planned
    2025-01-19 at 6:00 AM

    Maintenance Details: Date: January 19th, 2025 Time: 8:00 AM - 12:00 AM UTC

    During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for up to 4 hours, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our Customer Hub. We are happy to assist you. The SysAid Team

Planned Maintenance
  • Completed
    2025-01-12 at 9:06 PM
    Completed
    2025-01-12 at 9:06 PM
    Maintenance has completed successfully.
  • Planned
    2024-12-25 at 1:13 PM
    Planned
    2024-12-25 at 1:13 PM

    We are planning to upgrade our MySQL to version 8.0.

2024-12-01

Planned Maintenance
  • Completed
    2024-12-29 at 12:00 PM
    Completed
    2024-12-29 at 12:00 PM

    The scheduled maintenance has been completed.

  • In progress
    2024-12-29 at 8:00 AM
    In progress
    2024-12-29 at 8:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2024-12-29 at 7:00 AM
    Planned
    2024-12-29 at 7:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2024-12-25 at 1:11 PM
    Planned
    2024-12-25 at 1:11 PM

    We are planning to upgrade our MySQL to version 8.0.

Planned Maintenance
  • Completed
    2024-12-15 at 1:00 PM
    Completed
    2024-12-15 at 1:00 PM

    The scheduled maintenance has been completed.

  • In progress
    2024-12-15 at 9:00 AM
    In progress
    2024-12-15 at 9:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2024-12-15 at 8:00 AM
    Planned
    2024-12-15 at 8:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2024-12-11 at 5:39 PM
    Planned
    2024-12-11 at 5:39 PM

    We are performing a change in our filesystem to EFS (Amazon Elastic File System), which will allow reliable file storage delivering high aggregate throughput to thousands of clients simultaneously.

Planned Maintenance
  • Completed
    2024-12-15 at 12:00 PM
    Completed
    2024-12-15 at 12:00 PM

    The scheduled maintenance has been completed.

  • In progress
    2024-12-15 at 8:00 AM
    In progress
    2024-12-15 at 8:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2024-12-15 at 7:00 AM
    Planned
    2024-12-15 at 7:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2024-12-11 at 5:40 PM
    Planned
    2024-12-11 at 5:40 PM

    We are planning to upgrade our MySQL to version 8.0.

2024-11-01

Planned Maintenance
  • Completed
    2024-11-24 at 11:00 PM
    Completed
    2024-11-24 at 11:00 PM

    The scheduled maintenance has been completed.

  • In progress
    2024-11-24 at 6:00 PM
    In progress
    2024-11-24 at 6:00 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2024-11-24 at 5:00 PM
    Planned
    2024-11-24 at 5:00 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2024-11-20 at 4:44 PM
    Planned
    2024-11-20 at 4:44 PM

    We are performing a change in our filesystem to EFS (Amazon Elastic File System), which will allow reliable file storage delivering high aggregate throughput to thousands of clients simultaneously.

Planned Maintenance
  • Completed
    2024-11-24 at 2:00 PM
    Completed
    2024-11-24 at 2:00 PM

    The scheduled maintenance has been completed.

  • In progress
    2024-11-24 at 9:00 AM
    In progress
    2024-11-24 at 9:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2024-11-24 at 8:00 AM
    Planned
    2024-11-24 at 8:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2024-11-20 at 4:43 PM
    Planned
    2024-11-20 at 4:43 PM

    We are performing a change in our filesystem to EFS (Amazon Elastic File System), which will allow reliable file storage delivering high aggregate throughput to thousands of clients simultaneously.

Customers unable to update or create tickets
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    We are currently investigating reports from customers that can not update or create tickets.

Planned Maintenance
  • Completed
    2024-11-03 at 6:00 PM
    Completed
    2024-11-03 at 6:00 PM

    The scheduled maintenance has been completed.

  • In progress
    2024-11-03 at 9:00 AM
    In progress
    2024-11-03 at 9:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2024-11-03 at 8:00 AM
    Planned
    2024-11-03 at 8:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2024-10-28 at 2:25 PM
    Planned
    2024-10-28 at 2:25 PM

    We are performing a change in our filesystem to EFS (Amazon Elastic File System), which will allow reliable file storage delivering high aggregate throughput to thousands of clients simultaneously.

2024-11-01 to 2025-01-01

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