SysAid - Notice history

All systems operational

100% - uptime

INST03US - Virginia - Operational

100% - uptime
2024-10-01
2024-11-01
2024-12-31

INST04US - Virginia - Operational

100% - uptime
2024-10-01
2024-11-01
2024-12-31

INST05US - Virginia - Operational

100% - uptime
2024-10-01
2024-11-01
2024-12-31

INST06US - Virginia - Operational

100% - uptime
2024-10-01
2024-11-01
2024-12-31

INST07US - Oregon - Operational

100% - uptime
2024-10-01
2024-11-01
2024-12-31

INST08US - Oregon - Operational

100% - uptime
2024-10-01
2024-11-01
2024-12-31

INST09US - Oregon - Operational

100% - uptime
2024-10-01
2024-11-01
2024-12-31

INST64US - Virginia - Operational

100% - uptime
2024-10-01
2024-11-01
2024-12-31

INST67US - Virginia - Operational

100% - uptime
2024-10-01
2024-11-01
2024-12-31

INST72US - Oregon - Operational

100% - uptime
2024-10-01
2024-11-01
2024-12-31

INST73US - Oregon - Operational

100% - uptime
2024-10-01
2024-11-01
2024-12-31

INST74US - Oregon - Operational

100% - uptime
2024-10-01
2024-11-01
2024-12-31

INST80CA - Canada - Operational

100% - uptime
2024-10-01
2024-11-01
2024-12-31
100% - uptime

INST15EU - Dublin - Operational

100% - uptime
2024-10-01
2024-11-01
2024-12-31

INST16EU - Dublin - Operational

100% - uptime
2024-10-01
2024-11-01
2024-12-31

INST17EU - Dublin - Operational

100% - uptime
2024-10-01
2024-11-01
2024-12-31

INST18EU - Dublin - Operational

100% - uptime
2024-10-01
2024-11-01
2024-12-31

INST19EU - Frankfurt - Operational

100% - uptime
2024-10-01
2024-11-01
2024-12-31

INST21EU - Dublin - Operational

100% - uptime
2024-10-01
2024-11-01
2024-12-31
100% - uptime

INST13AU - Melbourne - Operational

100% - uptime
2024-10-01
2024-11-01
2024-12-31

3rd Party: OpenAI API - Operational

3rd Party: TeamViewer API - Operational

3rd Party: TeamViewer Services - Operational

Notice history

2024-12-01

Planned Maintenance
  • Completed
    2024-12-29 at 12:00 PM
    Completed
    2024-12-29 at 12:00 PM

    The scheduled maintenance has been completed.

  • In progress
    2024-12-29 at 8:00 AM
    In progress
    2024-12-29 at 8:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2024-12-29 at 7:00 AM
    Planned
    2024-12-29 at 7:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2024-12-25 at 1:11 PM
    Planned
    2024-12-25 at 1:11 PM

    We are planning to upgrade our MySQL to version 8.0.

Planned Maintenance
  • Completed
    2024-12-15 at 1:00 PM
    Completed
    2024-12-15 at 1:00 PM

    The scheduled maintenance has been completed.

  • In progress
    2024-12-15 at 9:00 AM
    In progress
    2024-12-15 at 9:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2024-12-15 at 8:00 AM
    Planned
    2024-12-15 at 8:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2024-12-11 at 5:39 PM
    Planned
    2024-12-11 at 5:39 PM

    We are performing a change in our filesystem to EFS (Amazon Elastic File System), which will allow reliable file storage delivering high aggregate throughput to thousands of clients simultaneously.

Planned Maintenance
  • Completed
    2024-12-15 at 12:00 PM
    Completed
    2024-12-15 at 12:00 PM

    The scheduled maintenance has been completed.

  • In progress
    2024-12-15 at 8:00 AM
    In progress
    2024-12-15 at 8:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2024-12-15 at 7:00 AM
    Planned
    2024-12-15 at 7:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2024-12-11 at 5:40 PM
    Planned
    2024-12-11 at 5:40 PM

    We are planning to upgrade our MySQL to version 8.0.

2024-11-01

Planned Maintenance
  • Completed
    2024-11-24 at 11:00 PM
    Completed
    2024-11-24 at 11:00 PM

    The scheduled maintenance has been completed.

  • In progress
    2024-11-24 at 6:00 PM
    In progress
    2024-11-24 at 6:00 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2024-11-24 at 5:00 PM
    Planned
    2024-11-24 at 5:00 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2024-11-20 at 4:44 PM
    Planned
    2024-11-20 at 4:44 PM

    We are performing a change in our filesystem to EFS (Amazon Elastic File System), which will allow reliable file storage delivering high aggregate throughput to thousands of clients simultaneously.

Planned Maintenance
  • Completed
    2024-11-24 at 2:00 PM
    Completed
    2024-11-24 at 2:00 PM

    The scheduled maintenance has been completed.

  • In progress
    2024-11-24 at 9:00 AM
    In progress
    2024-11-24 at 9:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2024-11-24 at 8:00 AM
    Planned
    2024-11-24 at 8:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2024-11-20 at 4:43 PM
    Planned
    2024-11-20 at 4:43 PM

    We are performing a change in our filesystem to EFS (Amazon Elastic File System), which will allow reliable file storage delivering high aggregate throughput to thousands of clients simultaneously.

Customers unable to update or create tickets
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    We are currently investigating reports from customers that can not update or create tickets.

Planned Maintenance
  • Completed
    2024-11-03 at 6:00 PM
    Completed
    2024-11-03 at 6:00 PM

    The scheduled maintenance has been completed.

  • In progress
    2024-11-03 at 9:00 AM
    In progress
    2024-11-03 at 9:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2024-11-03 at 8:00 AM
    Planned
    2024-11-03 at 8:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2024-10-28 at 2:25 PM
    Planned
    2024-10-28 at 2:25 PM

    We are performing a change in our filesystem to EFS (Amazon Elastic File System), which will allow reliable file storage delivering high aggregate throughput to thousands of clients simultaneously.

2024-10-01

No notices reported this month

2024-10-01 to 2024-12-01

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