SysAid - Monitoring - Service disruption affecting ticket management – Incident details

We are currently experiencing a service disruption affecting ticket management for some customers. The issue stems from an outage at a third-party infrastructure provider.
The provider has implemented a fix and we are monitoring recovery. We expect service to be fully restored shortly. Customer data is safe and unaffected. In case of issues, please reach out to our Customer Care team.

The third-party provider has applied a fix, and we are monitoring recovery. We expect service to be fully restored shortly. Customer data is safe and unaffected.