SysAid - Notice history

All systems operational

100% - uptime

INST03US - Virginia - Operational

100% - uptime
2021-11-01 · 100.0%-12-01· 100.0%2022-01-31 · 100.0%

Previous page

Next page

2021-11-01
2021-12-01
2022-01-31

INST04US - Virginia - Operational

100% - uptime
2021-11-01 · 100.0%-12-01· 100.0%2022-01-31 · 100.0%

Previous page

Next page

2021-11-01
2021-12-01
2022-01-31

INST05US - Virginia - Operational

100% - uptime
2021-11-01 · 100.0%-12-01· 100.0%2022-01-31 · 100.0%

Previous page

Next page

2021-11-01
2021-12-01
2022-01-31

INST06US - Virginia - Operational

100% - uptime
2021-11-01 · 100.0%-12-01· 99.98%2022-01-31 · 99.81%

Previous page

Next page

2021-11-01
2021-12-01
2022-01-31

INST07US - Oregon - Operational

100% - uptime
2021-11-01 · 100.0%-12-01· 99.97%2022-01-31 · 100.0%

Previous page

Next page

2021-11-01
2021-12-01
2022-01-31

INST08US - Oregon - Operational

100% - uptime
2021-11-01 · 100.0%-12-01· 99.97%2022-01-31 · 100.0%

Previous page

Next page

2021-11-01
2021-12-01
2022-01-31

INST09US - Oregon - Operational

100% - uptime
2021-11-01 · 100.0%-12-01· 99.97%2022-01-31 · 100.0%

Previous page

Next page

2021-11-01
2021-12-01
2022-01-31

INST64US - Virginia - Operational

100% - uptime
2021-11-01 · 100.0%-12-01· 100.0%2022-01-31 · 100.0%

Previous page

Next page

2021-11-01
2021-12-01
2022-01-31

INST67US - Virginia - Operational

100% - uptime
2021-11-01 · 100.0%-12-01· 100.0%2022-01-31 · 100.0%

Previous page

Next page

2021-11-01
2021-12-01
2022-01-31

INST72US - Oregon - Operational

100% - uptime
2021-11-01 · 100.0%-12-01· 99.97%2022-01-31 · 100.0%

Previous page

Next page

2021-11-01
2021-12-01
2022-01-31

INST73US - Oregon - Operational

100% - uptime
2021-11-01 · 100.0%-12-01· 99.97%2022-01-31 · 100.0%

Previous page

Next page

2021-11-01
2021-12-01
2022-01-31

INST74US - Oregon - Operational

100% - uptime
2021-11-01 · 100.0%-12-01· 100.0%2022-01-31 · 100.0%

Previous page

Next page

2021-11-01
2021-12-01
2022-01-31

INST80CA - Canada - Operational

100% - uptime
2021-11-01 · 100.0%-12-01· 100.0%2022-01-31 · 100.0%

Previous page

Next page

2021-11-01
2021-12-01
2022-01-31
100% - uptime

INST15EU - Dublin - Operational

100% - uptime
2021-11-01 · 100.0%-12-01· 100.0%2022-01-31 · 100.0%

Previous page

Next page

2021-11-01
2021-12-01
2022-01-31

INST16EU - Dublin - Operational

100% - uptime
2021-11-01 · 100.0%-12-01· 100.0%2022-01-31 · 100.0%

Previous page

Next page

2021-11-01
2021-12-01
2022-01-31

INST17EU - Dublin - Operational

100% - uptime
2021-11-01 · 100.0%-12-01· 100.0%2022-01-31 · 100.0%

Previous page

Next page

2021-11-01
2021-12-01
2022-01-31

INST18EU - Dublin - Operational

100% - uptime
2021-11-01 · 100.0%-12-01· 100.0%2022-01-31 · 100.0%

Previous page

Next page

2021-11-01
2021-12-01
2022-01-31

INST19EU - Frankfurt - Operational

100% - uptime
2021-11-01 · 100.0%-12-01· 100.0%2022-01-31 · 100.0%

Previous page

Next page

2021-11-01
2021-12-01
2022-01-31

INST21EU - Dublin - Operational

100% - uptime
2021-11-01 · 100.0%-12-01· 100.0%2022-01-31 · 100.0%

Previous page

Next page

2021-11-01
2021-12-01
2022-01-31
100% - uptime

INST13AU - Melbourne - Operational

100% - uptime
2021-11-01 · 100.0%-12-01· 100.0%2022-01-31 · 100.0%

Previous page

Next page

2021-11-01
2021-12-01
2022-01-31

Third Party: OpenAI → API - Operational

100% - uptime

Pinecone us-east-1-aws - Operational

Pinecone us-west1-gcp - Operational

Pinecone northamerica-northeast1-gcp - Operational

100% - uptime

Third Party: Amazon Web Services → AWS route53 - Operational

Notice history

2022-01-01

Service Disruptions INST05US
  • Resolved
    Resolved

    We had a short denial of service that prevented some users from reaching the portal, for several of our Customers. Our team has identified the issue and resolved it.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    Investigating

    Update: Some customers on INST05US are experiencing service disruptions

Service disruptions INST06US
  • Resolved
    Resolved

    We had a short denial of service that prevented users from reaching to the portal URL for several of our Customers. Our team has identified the issue and resolved it.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    Investigating

    Update: Some customers on INST06us are experiencing service disruptions.

Service disruptions INST10
  • Resolved
    Resolved

    We had a short denial of service that prevented admins from reaching the admin portal, our team has identified the issue and resolved it.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    Investigating

    Update: Some customers on INST10US are experiencing service disruptions

Service Disruptions INST06US
  • Resolved
    Resolved

    We had a short denial of service that prevented Admins from reaching the admin portal and also affected the email integration scheduler, our team has identified the issue and resolved it.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    Update: Some customers on INST06US are experiencing service disruptions

2021-12-01

Service Disruptions
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    Update: Some customers on INST07/INST08/INST09/INST10/INST11/INST71/INST72/INST73 are experiencing service disruptions.

Unplanned maintenance on US instances 06,07,11,71
  • Completed
    2021-12-15 at 9:45 AM
    Completed
    2021-12-15 at 9:45 AM

    The scheduled maintenance has been completed.

  • In progress
    2021-12-15 at 9:00 AM
    In progress
    2021-12-15 at 9:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2021-12-15 at 8:00 AM
    Planned
    2021-12-15 at 8:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2021-12-14 at 3:33 PM
    Planned
    2021-12-14 at 3:33 PM

    We will perform an unplanned maintenance tomorrow at 4:00 AM EST. This is expected to last 45 Minutes. During this time, the SysAid Service will be down. We apologize for any inconvenience caused. If you have any questions, please contact Customer Support.

Unplanned maintenance on EU Instances 15,17
  • Completed
    2021-12-14 at 9:45 PM
    Completed
    2021-12-14 at 9:45 PM

    The scheduled maintenance has been completed.

  • In progress
    2021-12-14 at 9:00 PM
    In progress
    2021-12-14 at 9:00 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2021-12-14 at 8:00 PM
    Planned
    2021-12-14 at 8:00 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2021-12-14 at 3:35 PM
    Planned
    2021-12-14 at 3:35 PM

    We will perform an unplanned maintenance today at 9:00 PM GMT. This is expected to last 45 Minutes. During this time, the SysAid Service will be down. We apologize for any inconvenience caused. If you have any questions, please contact Customer Support.

Service disruptions INST06US
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    Update: Some customers on INST06US are experiencing service disruptions

2021-11-01

Performance degradation Instance17EU
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    Identified

    Update: Some customers on EU INST17 are experiencing performance degradation

Performance degradation INST08 US
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    Identified

    Update: Some customers on US INST08 are experiencing performance degradation

Performance degradation INST04 US
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    Identified

    Update: Some customers on US INST04 are experiencing performance degradation

Unplanned maintenance on EU instance 15
  • Completed
    2021-11-17 at 9:45 PM
    Completed
    2021-11-17 at 9:45 PM

    The scheduled maintenance has been completed.

  • In progress
    2021-11-17 at 9:00 PM
    In progress
    2021-11-17 at 9:00 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2021-11-17 at 8:00 PM
    Planned
    2021-11-17 at 8:00 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2021-11-16 at 2:39 PM
    Planned
    2021-11-16 at 2:39 PM

    Some of our customers on INST15 have been impacted by a bug on Cloud v.21.4.40. As a result, we are applying a fix tomorrow between 9:00 PM GMT and 9:45 PM GMT. No data loss is expected during this process. Further updates will be posted on our Status Page or contact Customer Care if needed.

Unplanned maintenance on US instances 10,64,06,71
  • Completed
    2021-11-17 at 10:45 AM
    Completed
    2021-11-17 at 10:45 AM

    The scheduled maintenance has been completed.

  • In progress
    2021-11-17 at 10:02 AM
    In progress
    2021-11-17 at 10:02 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2021-11-17 at 9:00 AM
    Planned
    2021-11-17 at 9:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2021-11-16 at 2:36 PM
    Planned
    2021-11-16 at 2:36 PM

    Some of our customers on INST10,64,06 and 71 have been impacted by a bug on Cloud v.21.4.40. As a result, we are applying a fix tomorrow between 5:00 AM EST and 5:45 AM EST. No data loss is expected during this process. Further updates will be posted on our Status Page or contact Customer Care if needed.

2021-11-01 to 2022-01-01

Next