SysAid - Notice history

All systems operational

100% - uptime

INST03US - Operational

100% - uptime
2022-09-01
2022-10-01
2022-11-30

INST04US - Operational

100% - uptime
2022-09-01
2022-10-01
2022-11-30

INST05US - Operational

100% - uptime
2022-09-01
2022-10-01
2022-11-30

INST06US - Operational

100% - uptime
2022-09-01
2022-10-01
2022-11-30

INST07US - Operational

100% - uptime
2022-09-01
2022-10-01
2022-11-30

INST08US - Operational

100% - uptime
2022-09-01
2022-10-01
2022-11-30

INST09US - Operational

100% - uptime
2022-09-01
2022-10-01
2022-11-30

INST64US - Operational

100% - uptime
2022-09-01
2022-10-01
2022-11-30

INST67US - Operational

100% - uptime
2022-09-01
2022-10-01
2022-11-30

INST72US - Operational

100% - uptime
2022-09-01
2022-10-01
2022-11-30

INST73US - Operational

100% - uptime
2022-09-01
2022-10-01
2022-11-30

INST74US - Operational

100% - uptime
2022-09-01
2022-10-01
2022-11-30

INST80CA - Operational

100% - uptime
2022-09-01
2022-10-01
2022-11-30
100% - uptime

INST15EU - Operational

100% - uptime
2022-09-01
2022-10-01
2022-11-30

INST16EU - Operational

100% - uptime
2022-09-01
2022-10-01
2022-11-30

INST17EU - Operational

100% - uptime
2022-09-01
2022-10-01
2022-11-30

INST18EU - Operational

100% - uptime
2022-09-01
2022-10-01
2022-11-30

INST19EU - Operational

100% - uptime
2022-09-01
2022-10-01
2022-11-30

INST21EU - Operational

100% - uptime
2022-09-01
2022-10-01
2022-11-30
100% - uptime

INST13AU - Operational

100% - uptime
2022-09-01
2022-10-01
2022-11-30
Operational

Third Party: Amazon Web Services → AWS rds-us-west-2 - Operational

Third Party: Amazon Web Services → AWS route53 - Operational

100% - uptime

Third Party: Workato US → Recipe runtime → API gateway - Operational

Third Party: Workato US → Recipe runtime → On-premise connectivity - Operational

Third Party: Workato US → Recipe runtime → Recipe job execution - Operational

Third Party: Workato US → Recipe runtime → Webhook ingestion - Operational

Third Party: Workato US → Email notifications - Operational

3rd Party: TeamViewer API - Operational

3rd Party: TeamViewer Services - Operational

Third Party: Zilliz → AWS → eu-central-1 - Operational

Third Party: Zilliz → AWS → us-west-2 - Operational

Third Party: ReadMe → ReadMe Knowledge Base - Operational

100% - uptime

Third Party: Auth0 → US (PROD) → Auth0 Machine to Machine Authentication - Operational

Notice history

2022-11-01

Service disruptions INST06US
  • Resolved
    Resolved

    We have received confirmation that the issue is now resolved. We recommend you subscribe to SysAid's Cloud Status page, in order to get future updates directly. Link for subscribe : https://status.sysaid.com/

  • Monitoring
    Monitoring

    We are happy to update our team has identified the cause of the service disruption affecting INST06US and implemented a solution. We expect the situation to now be resolved but would appreciate your confirmation on the matter. Our top priority is ensuring that you’re up and running at all times and we appreciate your patience and understanding through this situation.

  • Identified
    Identified

    The issue was identified by our internal teams and a fix is being worked on.

  • Update
    Update

    We identified an issue where our cloud is experiencing a service disruption on your instance level. We’re working to resolve this issue as soon as possible and we will keep you updated with progress. We highly recommend you subscribe to your instance on our status page to get updates in real time. Our top priority is ensuring that you’re up and running at all times and we appreciate your patience and understanding as we work to resolve this situation.

  • Investigating
    Investigating

    We identified an issue where our cloud is experiencing a service disruption on your instance level. We’re working to resolve this issue as soon as possible and we will keep you updated with progress. We highly recommend you subscribe to your instance on our status page to get updates in real time. Our top priority is ensuring that you’re up and running at all times and we appreciate your patience and understanding as we work to resolve this situation.

2022-10-01

Maintenance window change - October 9th
  • Completed
    2022-10-11 at 12:00 PM
    Completed
    2022-10-11 at 12:00 PM

    The scheduled maintenance has been completed.

  • In progress
    2022-10-11 at 7:00 AM
    In progress
    2022-10-11 at 7:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2022-10-11 at 6:00 AM
    Update
    2022-10-11 at 6:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2022-10-06 at 4:13 PM
    Planned
    2022-10-06 at 4:13 PM

    Hi, We want to make you aware that our regular maintenance window scheduled for Sunday, October 9, has moved to the early morning of Tuesday, the 11th. The maintenance will begin at 3 a.m. (Eastern US) and will last for the usual 5-hours. During this maintenance window, the SysAid environment will not be accessible. We appreciate your patience and understanding. As always, if you have questions or issues, please email us at Care@SysAid.com. Thanks, The SysAid Team

2022-09-01

Disruptions in service under investigation
  • Resolved
    Resolved

    This incident has now been resolved.

  • Monitoring
    Monitoring

    We are happy to update our team has identified the cause of the Service Disruption affecting INST04US and implemented a solution. We expect the situation to now be resolved but would appreciate your confirmation on the matter. Our top priority is ensuring that you’re up and running at all times and we appreciate your patience and understanding through this situation.

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    We detected an issue where our cloud is experiencing Service Disruption on INST04US. We’re working to resolve this issue as soon as possible and we will keep you updated with progress. Our top priority is ensuring that you’re up and running at all times and we appreciate your patience and understanding as we work to resolve this situation. Kind regards,

Maintenance window change
  • Completed
    2022-09-28 at 8:00 AM
    Completed
    2022-09-28 at 8:00 AM

    The scheduled maintenance has been completed.

  • In progress
    2022-09-28 at 3:00 AM
    In progress
    2022-09-28 at 3:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2022-09-28 at 2:00 AM
    Update
    2022-09-28 at 2:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2022-09-22 at 2:31 PM
    Planned
    2022-09-22 at 2:31 PM

    Hi, We want to make you aware that our regular maintenance window scheduled for Sunday, September 25, has moved to early morning Wednesday, the 28th. The maintenance will begin at 03:00 AM (Eastern US) and will last for the usual 5-hours. During this maintenance window, the SysAid environment will not be accessible. We appreciate your patience and understanding. As always, if you have questions or issues, please email us at Care@SysAid.com. Thanks, The SysAid Team

Maintenance window change
  • Completed
    2022-09-28 at 12:00 AM
    Completed
    2022-09-28 at 12:00 AM

    The scheduled maintenance has been completed.

  • In progress
    2022-09-27 at 7:00 PM
    In progress
    2022-09-27 at 7:00 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2022-09-27 at 6:00 PM
    Update
    2022-09-27 at 6:00 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2022-09-22 at 2:26 PM
    Planned
    2022-09-22 at 2:26 PM

    Hi, We want to make you aware that our regular maintenance window scheduled for Sunday, September 25, has moved to the evening of Tuesday, the 27th. The maintenance will begin at 19:00 (GMT) and will last for the ususal 5-hours. During this maintenance window, the SysAid environment will not be accessible. We appreciate your patience and understanding. As always, if you have questions or issues, please email us at Care@SysAid.com. Thanks, The SysAid Team

2022-09-01 to 2022-11-01

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