SysAid - Notice history

All systems operational

100% - uptime

INST03US - Virginia - Operational

100% - uptime
2022-04-01
2022-05-01
2022-06-30

INST04US - Virginia - Operational

100% - uptime
2022-04-01
2022-05-01
2022-06-30

INST05US - Virginia - Operational

100% - uptime
2022-04-01
2022-05-01
2022-06-30

INST06US - Virginia - Operational

100% - uptime
2022-04-01
2022-05-01
2022-06-30

INST07US - Oregon - Operational

100% - uptime
2022-04-01
2022-05-01
2022-06-30

INST08US - Oregon - Operational

100% - uptime
2022-04-01
2022-05-01
2022-06-30

INST09US - Oregon - Operational

100% - uptime
2022-04-01
2022-05-01
2022-06-30

INST64US - Virginia - Operational

100% - uptime
2022-04-01
2022-05-01
2022-06-30

INST67US - Virginia - Operational

100% - uptime
2022-04-01
2022-05-01
2022-06-30

INST72US - Oregon - Operational

100% - uptime
2022-04-01
2022-05-01
2022-06-30

INST73US - Oregon - Operational

100% - uptime
2022-04-01
2022-05-01
2022-06-30

INST74US - Oregon - Operational

100% - uptime
2022-04-01
2022-05-01
2022-06-30

INST80CA - Canada - Operational

100% - uptime
2022-04-01
2022-05-01
2022-06-30
100% - uptime

INST15EU - Dublin - Operational

100% - uptime
2022-04-01
2022-05-01
2022-06-30

INST16EU - Dublin - Operational

100% - uptime
2022-04-01
2022-05-01
2022-06-30

INST17EU - Dublin - Operational

100% - uptime
2022-04-01
2022-05-01
2022-06-30

INST18EU - Dublin - Operational

100% - uptime
2022-04-01
2022-05-01
2022-06-30

INST19EU - Frankfurt - Operational

100% - uptime
2022-04-01
2022-05-01
2022-06-30

INST21EU - Dublin - Operational

100% - uptime
2022-04-01
2022-05-01
2022-06-30
100% - uptime

INST13AU - Melbourne - Operational

100% - uptime
2022-04-01
2022-05-01
2022-06-30

3rd Party: OpenAI API - Operational

3rd Party: TeamViewer API - Operational

3rd Party: TeamViewer Services - Operational

Notice history

2022-06-01

Service disruptions / Performance degradation
  • Resolved
    Resolved

    The incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue was identified by our internal teams and a fix is being worked on.

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    Update: Some customers on US INST04US are experiencing Performance Degradation.

Instances 07,08,09,80 Extended Maintenance Window - June 19th
  • Completed
    2022-06-19 at 2:08 PM
    Completed
    2022-06-19 at 2:08 PM

    The scheduled maintenance has been completed.

  • In progress
    2022-06-19 at 7:01 AM
    In progress
    2022-06-19 at 7:01 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2022-06-19 at 6:00 AM
    Planned
    2022-06-19 at 6:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2022-06-16 at 7:10 AM
    Planned
    2022-06-16 at 7:10 AM

    Hi, We want to make you aware that this Sunday, the 19th of June, our regular maintenance window will be longer than usual. The maintenance will begin at 2:00 AM ET and will last for approximately 8 hours (instead of the usual 5-hour window). During this maintenance window, the SysAid environment will not be accessible. FYI, we'll be upgrading our infrastructure – in order to ensure uptime and stability of our Cloud platform. We appreciate your patience and understanding. We are always available by email at Care@SysAid.com if you have questions or concerns. Thanks, The SysAid Team

2022-05-01

Tickets attachments size error - Instance09
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    We are continuing to implement a fix for our clients.

  • Identified
    Identified

    In some of our INST09-US clients' tickets, attachments are incorrectly displayed and downloaded with a file size of 0 KB. Our team has identified the problem and is currently working on implementing a solution.

Login issues caused by Certificate Error in Browser
  • Update
    Update

    On 2 May 2022, between 19:50-22:00 UTC, some customers using the Google Chrome browser experienced certificate errors that prevented users from logging in to their system.  ‌ It appears that this issue affected many different services across the globe. It originated with [changes to Google’s infrastructure](https://groups.google.com/a/chromium.org/g/ct-policy/c/P3_hj9QmsLc) and process of evaluating valid certificates. To quickly mitigate the issue we implemented new certificates from a different provider and have verified that our customers are no longer experiencing the errors. ‌ We resolved the error within three hours of notification. SysAid will continue to investigate further to mitigate future incidents, and remain committed to providing our customers with a stable and secure platform

  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    We are continuing to monitor for any further issues.

  • Update
    Update

    We are continuing to monitor for any further issues.

  • Update
    Update

    We are continuing to monitor for any further issues.

  • Update
    Update

    We are continuing to monitor for any further issues.

  • Update
    Update

    Monitoring - A fix has been implemented and we are monitoring the results.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    Update

    We are continuing to investigate this issue.

  • Update
    Update

    We are continuing to investigate this issue.

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    We are currently investigating this issue.

Change in Maintenance Window for Instances 06,71,73,10 - May 1st
  • Completed
    2022-05-02 at 9:12 AM
    Completed
    2022-05-02 at 9:12 AM

    The scheduled maintenance has been completed.

  • In progress
    2022-05-02 at 7:00 AM
    In progress
    2022-05-02 at 7:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2022-05-02 at 6:00 AM
    Planned
    2022-05-02 at 6:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2022-05-01 at 5:01 AM
    Planned
    2022-05-01 at 5:01 AM

    Hi, We want to make you aware that this Sunday's maintenance window for instances 06, 71,73 and 10 will be moved as a one-time to Monday the 2nd of May. The maintenance will begin at 2:00 AM ET and will last for 5 hours. During this maintenance window, the SysAid environment will not be accessible. We appreciate your patience and understanding. As always, if you have questions or issues, please email us at Care@SysAid.com. Thanks, The SysAid Team

2022-04-01

Performance degradation INST04
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    We are currently investigating this issue.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    Update: Some customers on US INST04 are experiencing performance degradation.

Extended Maintenance Window, INST05US - April 24
  • Completed
    2022-04-24 at 8:28 AM
    Completed
    2022-04-24 at 8:28 AM

    The scheduled maintenance has been completed.

  • Update
    2022-04-24 at 8:09 AM
    In progress
    2022-04-24 at 8:09 AM

    Verification is currently underway for the maintenance items.

  • In progress
    2022-04-24 at 7:00 AM
    In progress
    2022-04-24 at 7:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2022-04-24 at 6:00 AM
    Planned
    2022-04-24 at 6:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2022-04-21 at 9:11 AM
    Planned
    2022-04-21 at 9:11 AM

    Hi, We want to make you aware that this Sunday, the 24th of April, our regular maintenance window for instance05US will be longer than usual. The maintenance will begin at 2:00 AM ET and will last for approximately 8 hours (instead of the usual 5-hour window). During this maintenance window, the SysAid environment will not be accessible. FYI, we'll be upgrading our infrastructure – in order to ensure uptime and stability of our Cloud platform. We appreciate your patience and understanding. As always, if you have questions or issues, please email us at Care@SysAid.com. Thanks, The SysAid Team

Extended Maintenance Window - April 17th
  • Completed
    2022-04-17 at 10:44 AM
    Completed
    2022-04-17 at 10:44 AM

    The scheduled maintenance has been completed.

  • Update
    2022-04-17 at 10:37 AM
    In progress
    2022-04-17 at 10:37 AM

    Verification is currently underway for the maintenance items.

  • In progress
    2022-04-17 at 7:00 AM
    In progress
    2022-04-17 at 7:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2022-04-17 at 6:00 AM
    Planned
    2022-04-17 at 6:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Update
    2022-04-14 at 10:05 AM
    Planned
    2022-04-14 at 10:05 AM

    We will be undergoing scheduled maintenance during this time.

  • Update
    2022-04-14 at 10:04 AM
    Planned
    2022-04-14 at 10:04 AM

    We will be undergoing scheduled maintenance during this time.

  • Planned
    2022-04-14 at 10:00 AM
    Planned
    2022-04-14 at 10:00 AM

    Hi, We want to make you aware that this Sunday, the 17th of April, our regular maintenance window for instances 21EU and 71US will be longer than usual. The maintenance will begin at 2:00 AM ET and will last for approximately 8 hours (instead of the usual 5 hour window). During this maintenance window the SysAid environment will not be accessible. FYI, we'll be upgrading our infrastructure – in order to ensure uptime and stability of our Cloud platform. We appreciate your patience and understanding. As always, if you have questions or issues, please email us at Care@SysAid.com. Thanks, The SysAid Team

Service disruptions / Performance degradation
  • Resolved
    Resolved

    The incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented. The Performance degradation manifested for a short period of time also for Inst07us.

  • Investigating
    Investigating

    Update: Some customers on US INST08US are experiencing service disruptions. Our Teams are engaged and working towards resolving the event.

2022-04-01 to 2022-06-01

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