SysAid - Service disruptions / Performance degradation – Incident details

All systems operational

Service disruptions / Performance degradation

Resolved
Major outage
Started 5 months agoLasted 15 minutes

Affected

North America

Major outage from 7:09 PM to 7:18 PM, Operational from 7:18 PM to 7:24 PM

INST03US - N. Virginia

Major outage from 7:09 PM to 7:18 PM, Operational from 7:18 PM to 7:24 PM

INST04US - N. Virginia

Major outage from 7:09 PM to 7:18 PM, Operational from 7:18 PM to 7:24 PM

INST05US - N. Virginia

Major outage from 7:09 PM to 7:18 PM, Operational from 7:18 PM to 7:24 PM

INST06US - N. Virginia

Major outage from 7:09 PM to 7:18 PM, Operational from 7:18 PM to 7:24 PM

INST07US - Oregon

Major outage from 7:09 PM to 7:18 PM, Operational from 7:18 PM to 7:24 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    Our team has identified a service disruption / performance degradation, we are currently investigating and will update accordingly.

    You can visit the following page for ongoing updates: SysAid’s Cloud Status Page

    Feel free to contact our Customer Care Team directly if you have any questions.

    Sincerely,

    The SysAid Team