SysAid - LDAP users might experience login issues accross multiple instances – Incident details

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LDAP users might experience login issues accross multiple instances

ResolvedDegraded performance1 hour 33 minutes

Affected

SysAid

Degraded performance from 6:27 AM to 7:52 AM, Operational from 7:52 AM to 8:00 AM

SysAid North America

Degraded performance from 6:27 AM to 7:52 AM, Operational from 7:52 AM to 8:00 AM

INST03US - N. Virginia

Degraded performance from 6:27 AM to 7:52 AM, Operational from 7:52 AM to 8:00 AM

INST04US - N. Virginia

Degraded performance from 6:27 AM to 7:52 AM, Operational from 7:52 AM to 8:00 AM

INST05US - N. Virginia

Degraded performance from 6:27 AM to 7:52 AM, Operational from 7:52 AM to 8:00 AM

INST06US - N. Virginia

Degraded performance from 6:27 AM to 7:52 AM, Operational from 7:52 AM to 8:00 AM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC

    Users that were imported via LDAP integration might experience login issues.

    This issue only affects Users that were imported via LDAP integration


    We are currently working on identifying the root cause of the issue.