SysAid - SysAid login issues – Incident details

All systems operational

SysAid login issues

Resolved
Major outage
Started about 1 year agoLasted 13 minutes

Affected

North America

Major outage from 2:22 PM to 2:30 PM, Operational from 2:30 PM to 2:35 PM

INST03US - N. Virginia

Major outage from 2:22 PM to 2:30 PM, Operational from 2:30 PM to 2:35 PM

INST64US - N. Virginia

Major outage from 2:22 PM to 2:30 PM, Operational from 2:30 PM to 2:35 PM

INST67US - N. Virginia

Major outage from 2:22 PM to 2:30 PM, Operational from 2:30 PM to 2:35 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    We are currently investigating an incident where customers are logged out or can't access SysAid