SysAid - Service disruptions INST06US – Incident details

All systems operational

Service disruptions INST06US

Resolved
Degraded performance
Started over 4 years agoLasted 25 minutes

Affected

North America

Operational from 12:32 AM to 12:32 AM, Degraded performance from 12:32 AM to 12:57 AM

INST06US - N. Virginia

Operational from 12:32 AM to 12:32 AM, Degraded performance from 12:32 AM to 12:57 AM

Updates
  • Resolved
    UTC
    Resolved

    The incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue whereby multiple customer hosted on inst06us are reporting issues in regards to impossibility of accessing their Cloud URL under certain conditions (Invalid account error message). Clearing browser cache resolves the issue.