SysAid - Notice history

All systems operational

100% - uptime

INST03US - Operational

100% - uptime
2024-09-01
2024-10-01
2024-11-30

INST04US - Operational

100% - uptime
2024-09-01
2024-10-01
2024-11-30

INST05US - Operational

100% - uptime
2024-09-01
2024-10-01
2024-11-30

INST06US - Operational

100% - uptime
2024-09-01
2024-10-01
2024-11-30

INST07US - Operational

100% - uptime
2024-09-01
2024-10-01
2024-11-30

INST08US - Operational

100% - uptime
2024-09-01
2024-10-01
2024-11-30

INST09US - Operational

100% - uptime
2024-09-01
2024-10-01
2024-11-30

INST64US - Operational

100% - uptime
2024-09-01
2024-10-01
2024-11-30

INST67US - Operational

100% - uptime
2024-09-01
2024-10-01
2024-11-30

INST72US - Operational

100% - uptime
2024-09-01
2024-10-01
2024-11-30

INST73US - Operational

100% - uptime
2024-09-01
2024-10-01
2024-11-30

INST74US - Operational

100% - uptime
2024-09-01
2024-10-01
2024-11-30

INST80CA - Operational

100% - uptime
2024-09-01
2024-10-01
2024-11-30
100% - uptime

INST15EU - Operational

100% - uptime
2024-09-01
2024-10-01
2024-11-30

INST16EU - Operational

100% - uptime
2024-09-01
2024-10-01
2024-11-30

INST17EU - Operational

100% - uptime
2024-09-01
2024-10-01
2024-11-30

INST18EU - Operational

100% - uptime
2024-09-01
2024-10-01
2024-11-30

INST19EU - Operational

100% - uptime
2024-09-01
2024-10-01
2024-11-30

INST21EU - Operational

100% - uptime
2024-09-01
2024-10-01
2024-11-30
100% - uptime

INST13AU - Operational

100% - uptime
2024-09-01
2024-10-01
2024-11-30
Operational

Third Party: Amazon Web Services → AWS rds-us-west-2 - Operational

Third Party: Amazon Web Services → AWS route53 - Operational

100% - uptime

Third Party: Workato US → Recipe runtime → API gateway - Operational

Third Party: Workato US → Recipe runtime → On-premise connectivity - Operational

Third Party: Workato US → Recipe runtime → Recipe job execution - Operational

Third Party: Workato US → Recipe runtime → Webhook ingestion - Operational

Third Party: Workato US → Email notifications - Operational

3rd Party: TeamViewer API - Operational

3rd Party: TeamViewer Services - Operational

Third Party: Zilliz → AWS → eu-central-1 - Operational

Third Party: Zilliz → AWS → us-west-2 - Operational

Third Party: ReadMe → ReadMe Knowledge Base - Operational

100% - uptime

Third Party: Auth0 → US (PROD) → Auth0 Machine to Machine Authentication - Operational

Notice history

2024-11-01

Planned Maintenance
  • Completed
    2024-11-24 at 11:00 PM
    Completed
    2024-11-24 at 11:00 PM

    The scheduled maintenance has been completed.

  • In progress
    2024-11-24 at 6:00 PM
    In progress
    2024-11-24 at 6:00 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2024-11-24 at 5:00 PM
    Update
    2024-11-24 at 5:00 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2024-11-20 at 4:44 PM
    Planned
    2024-11-20 at 4:44 PM

    We are performing a change in our filesystem to EFS (Amazon Elastic File System), which will allow reliable file storage delivering high aggregate throughput to thousands of clients simultaneously.

Planned Maintenance
  • Completed
    2024-11-24 at 2:00 PM
    Completed
    2024-11-24 at 2:00 PM

    The scheduled maintenance has been completed.

  • In progress
    2024-11-24 at 9:00 AM
    In progress
    2024-11-24 at 9:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2024-11-24 at 8:00 AM
    Update
    2024-11-24 at 8:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2024-11-20 at 4:43 PM
    Planned
    2024-11-20 at 4:43 PM

    We are performing a change in our filesystem to EFS (Amazon Elastic File System), which will allow reliable file storage delivering high aggregate throughput to thousands of clients simultaneously.

Customers unable to update or create tickets
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    We are currently investigating reports from customers that can not update or create tickets.

Planned Maintenance
  • Completed
    2024-11-03 at 6:00 PM
    Completed
    2024-11-03 at 6:00 PM

    The scheduled maintenance has been completed.

  • In progress
    2024-11-03 at 9:00 AM
    In progress
    2024-11-03 at 9:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2024-11-03 at 8:00 AM
    Update
    2024-11-03 at 8:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2024-10-28 at 2:25 PM
    Planned
    2024-10-28 at 2:25 PM

    We are performing a change in our filesystem to EFS (Amazon Elastic File System), which will allow reliable file storage delivering high aggregate throughput to thousands of clients simultaneously.

2024-10-01

No notices reported this month

2024-09-01

Important SysAid Update: Cloud Outage at our Australian data center
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    SysAid is experiencing an outage on AUS cloud INST13 We’re working to resolve this issue as soon as possible. Our top priority is to ensure that you’re up and running at all times. Please visit the following page for ongoing updates: SysAid’s Cloud Status Page We’re here to answer all of your questions. Feel free to contact your account manager directly if you need anything further. Sincerely, The SysAid Team

Service disruption
  • Resolved
    Resolved

    This issue has been resolved.

  • Identified
    Identified

    The root cause has been identified and our team is working on securing a fix.

  • Investigating
    Investigating

    We are currently investigating an issue with SR views not displaying service records.

SysAid Service Disruption
  • Resolved
    Resolved

    This issue has been resolved.

  • Monitoring
    Monitoring

    We are currently monitoring a fix for this issue.

  • Investigating
    Investigating

    We are currently investigating a few reports, which include issues updating and creating new SRs, the overall slowness of the System, notes not sent to end-users from the SR forms, and a broken SR queue that does not display anything.

Service Disruption
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    Investigating

    We are currently investigating reports about a service Disruption.

test
  • Resolved
    Resolved
    This incident has been resolved.

2024-09-01 to 2024-11-01

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