SysAid - Notice history

All systems operational

100% - uptime

INST03US - N. Virginia - Operational

100% - uptime
2021-01-01
2021-02-01
2021-03-31

INST04US - N. Virginia - Operational

100% - uptime
2021-01-01
2021-02-01
2021-03-31

INST05US - N. Virginia - Operational

100% - uptime
2021-01-01
2021-02-01
2021-03-31

INST06US - N. Virginia - Operational

100% - uptime
2021-01-01
2021-02-01
2021-03-31

INST07US - Oregon - Operational

100% - uptime
2021-01-01
2021-02-01
2021-03-31

INST08US - Oregon - Operational

100% - uptime
2021-01-01
2021-02-01
2021-03-31

INST09US - Oregon - Operational

100% - uptime
2021-01-01
2021-02-01
2021-03-31

INST64US - N. Virginia - Operational

100% - uptime
2021-01-01
2021-02-01
2021-03-31

INST67US - N. Virginia - Operational

100% - uptime
2021-01-01
2021-02-01
2021-03-31

INST72US - Oregon - Operational

100% - uptime
2021-01-01
2021-02-01
2021-03-31

INST74US - Oregon - Operational

100% - uptime
2021-01-01
2021-02-01
2021-03-31

INST80CA - Canada - Operational

100% - uptime
2021-01-01
2021-02-01
2021-03-31
100% - uptime

INST12UK - London - Operational

100% - uptime
2021-01-01
2021-02-01
2021-03-31

INST15EU - Ireland - Operational

100% - uptime
2021-01-01
2021-02-01
2021-03-31

INST16EU - Ireland - Operational

100% - uptime
2021-01-01
2021-02-01
2021-03-31

INST17EU - Ireland - Operational

100% - uptime
2021-01-01
2021-02-01
2021-03-31

INST18EU - Ireland - Operational

100% - uptime
2021-01-01
2021-02-01
2021-03-31

INST19EU - Frankfurt - Operational

100% - uptime
2021-01-01
2021-02-01
2021-03-31

INST21EU - Ireland - Operational

100% - uptime
2021-01-01
2021-02-01
2021-03-31
100% - uptime

INST13AU - Sydney - Operational

100% - uptime
2021-01-01
2021-02-01
2021-03-31
Operational

Third Party: Amazon Web Services → AWS rds-us-west-2 - Operational

Third Party: Amazon Web Services → AWS route53 - Operational

100% - uptime

Third Party: Workato US → Recipe runtime → API gateway - Operational

Third Party: Workato US → Recipe runtime → On-premise connectivity - Operational

Third Party: Workato US → Recipe runtime → Recipe job execution - Operational

Third Party: Workato US → Recipe runtime → Webhook ingestion - Operational

Third Party: Workato US → Email notifications - Operational

100% - uptime

Third Party: Auth0 → US (PROD) → Auth0 Machine to Machine Authentication - Operational

Notice history

2021-03-01

Performance degradation
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    Update: Some customers on US INST05 are experiencing performance degradation

Service disruptions
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    Investigating

    Update: Some customers on US INST 05 and 07 are experiencing service disruptions

2021-02-01

Performance degradation
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    Update: Some customers on US INST05 are experiencing service disruptions

Important SysAid Update: Cloud Outage at our instance05 data center
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    SysAid is experiencing an outage on US cloud INST05, at our Virginia data center. We’re working to resolve this issue as soon as possible. Our top priority is to ensure that you’re up and running at all times. You can also visit the following page for ongoing updates: SysAid’s Cloud Status Page We’re here to answer all of your questions. Feel free to contact your account manager directly if you need anything further. Sincerely, The SysAid Team

Service disruptions - US instances 07,08,09,10,11
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    Update: Some customers on USINST 07,08,09,10,11 are experiencing service disruptions

Unplanned preventative maintenance on US Instance 05
  • Completed
    2021-02-11 at 9:01 AM
    Completed
    2021-02-11 at 9:01 AM

    The scheduled maintenance has been completed.

  • In progress
    2021-02-11 at 7:01 AM
    In progress
    2021-02-11 at 7:01 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2021-02-11 at 6:01 AM
    Update
    2021-02-11 at 6:01 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2021-02-10 at 1:43 PM
    Planned
    2021-02-10 at 1:43 PM

    We will perform an unplanned preventative maintenance tomorrow 2:00 AM EST. This is expected to last 2 hours. During this time, no downtime or service disruptions are expected. If you have any questions, please contact The SysAid Customer Care Team.

2021-01-01

No notices reported this month

2021-01-01 to 2021-03-01

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