SysAid - LDAP users might experience login issues accross multiple instances – Incident details

All systems operational

LDAP users might experience login issues accross multiple instances

Resolved
Degraded performance
Started 10 months agoLasted about 2 hours

Affected

North America

Degraded performance from 6:27 AM to 7:52 AM, Operational from 7:52 AM to 8:00 AM

INST03US - N. Virginia

Degraded performance from 6:27 AM to 7:52 AM, Operational from 7:52 AM to 8:00 AM

INST04US - N. Virginia

Degraded performance from 6:27 AM to 7:52 AM, Operational from 7:52 AM to 8:00 AM

INST05US - N. Virginia

Degraded performance from 6:27 AM to 7:52 AM, Operational from 7:52 AM to 8:00 AM

INST06US - N. Virginia

Degraded performance from 6:27 AM to 7:52 AM, Operational from 7:52 AM to 8:00 AM

INST07US - Oregon

Degraded performance from 6:27 AM to 7:52 AM, Operational from 7:52 AM to 8:00 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    Users that were imported via LDAP integration might experience login issues.

    This issue only affects Users that were imported via LDAP integration


    We are currently working on identifying the root cause of the issue.