SysAid - Performance degradation – Incident details

All systems operational

Performance degradation

Resolved
Degraded performance
Started almost 5 years agoLasted about 1 hour

Affected

North America

Operational from 7:36 PM to 7:36 PM, Degraded performance from 7:36 PM to 8:31 PM

INST04US

Operational from 7:36 PM to 7:36 PM, Degraded performance from 7:36 PM to 8:31 PM

INST64US

Operational from 7:36 PM to 7:36 PM, Degraded performance from 7:36 PM to 8:31 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    Identified

    Update: Some customers on US INST 04 and 64 are experiencing performance degradation