SysAid - Performance degradation – Incident details

All systems operational

Performance degradation

Resolved
Degraded performance
Started over 5 years agoLasted about 1 hour

Affected

North America

Operational from 7:36 PM to 7:36 PM, Degraded performance from 7:36 PM to 8:31 PM

INST04US - N. Virginia

Operational from 7:36 PM to 7:36 PM, Degraded performance from 7:36 PM to 8:31 PM

INST64US - N. Virginia

Operational from 7:36 PM to 7:36 PM, Degraded performance from 7:36 PM to 8:31 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    UTC
    Identified

    Update: Some customers on US INST 04 and 64 are experiencing performance degradation