SysAid - Unplanned maintenance on US instances – Maintenance details

All systems operational

Unplanned maintenance on US instances

Completed
Scheduled for 2021-07-07 at 7:00 AM – 8:29 AM

Affects

North America

Under maintenance from 7:00 AM to 8:29 AM

INST03US - N. Virginia

Under maintenance from 7:00 AM to 8:29 AM

INST04US - N. Virginia

Under maintenance from 7:00 AM to 8:29 AM

INST05US - N. Virginia

Under maintenance from 7:00 AM to 8:29 AM

INST06US - N. Virginia

Under maintenance from 7:00 AM to 8:29 AM

INST07US - Oregon

Under maintenance from 7:00 AM to 8:29 AM

Updates
  • Completed
    2021-07-07 at 8:29 AM
    Completed
    2021-07-07 at 8:29 AM

    The scheduled maintenance has been completed.

  • In progress
    2021-07-07 at 7:00 AM
    In progress
    2021-07-07 at 7:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    2021-07-07 at 6:00 AM
    Update
    2021-07-07 at 6:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    2021-07-06 at 10:18 AM
    Planned
    2021-07-06 at 10:18 AM

    Some of our customers on US instances have been impacted by an issue that has affected the outgoing email integration. As a result, we will be applying a fix between 3:00 AM EDT and 5:00 AM EDT. No data loss is expected during this process, however please expect some downtime. Further updates will be posted on our Status Page or contact our customer care team if needed.