SysAid - Outage Inst16-17eu – Incident details

All systems operational

Outage Inst16-17eu

Resolved
Major outage
Started about 4 years agoLasted about 3 hours

Affected

Europe

Operational from 7:38 AM to 7:38 AM, Major outage from 7:38 AM to 10:48 AM

INST15EU

Operational from 7:38 AM to 7:38 AM, Major outage from 7:38 AM to 10:48 AM

INST16EU

Operational from 7:38 AM to 7:38 AM, Major outage from 7:38 AM to 10:48 AM

INST17EU

Operational from 7:38 AM to 7:38 AM, Major outage from 7:38 AM to 10:48 AM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Update
    Update

    Update: Some customers on EU INST15,16 and 17 are experiencing service disruptions/performance degradation

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    We are currently investigating this issue.