SysAid - SysAid is experiencing an issue on INST04/INST15/INST07, some accounts are unable to login using the Office365 addon – Incident details

All systems operational

SysAid is experiencing an issue on INST04/INST15/INST07, some accounts are unable to login using the Office365 addon

Resolved
Partial outage
Started about 3 years agoLasted about 3 hours

Affected

North America

Operational from 2:19 PM to 2:19 PM, Partial outage from 2:19 PM to 5:02 PM

INST04US - N. Virginia

Operational from 2:19 PM to 2:19 PM, Partial outage from 2:19 PM to 5:02 PM

INST07US - Oregon

Operational from 2:19 PM to 2:19 PM, Partial outage from 2:19 PM to 5:02 PM

Europe

Operational from 2:19 PM to 2:19 PM, Partial outage from 2:19 PM to 5:02 PM

INST15EU - Ireland

Operational from 2:19 PM to 2:19 PM, Partial outage from 2:19 PM to 5:02 PM

Updates
  • Resolved
    UTC
    Resolved

    I am pleased to provide you with a status update regarding the Office365 login functionality. I am happy to inform you that the login functionality has been restored in all instances. To ensure that everything is functioning as intended, we have conducted thorough testing and have received positive feedback from users who have successfully accessed their accounts. We have thoroughly reviewed and validated the login process to ensure its reliability and smooth operation. If you encounter any further issues or have any additional feedback, please don't hesitate to contact our support team. We value your experience and strive to provide the best possible service, so your input is greatly appreciated. We apologize for any inconvenience caused by this disruption and appreciate your patience and understanding throughout the resolution process.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Investigating
    UTC
    Investigating

    Hi, We’re working to resolve this issue as soon as possible. Our top priority is to ensure stability as soon as possible, You will receive the next update email from cloudupdates@sysaid.com. You can also visit the following page for ongoing updates: SysAid’s Cloud Status Page We’re here to answer all of your questions. Feel free to contact your account manager directly if you need anything further. Thanks, The SysAid Team