SysAid - SysAid Service Disruption – Incident details

All systems operational

SysAid Service Disruption

Resolved
Operational
Started almost 2 years agoLasted about 3 hours

Affected

North America

Operational from 7:53 AM to 11:16 AM

INST04US - N. Virginia

Operational from 7:53 AM to 11:16 AM

INST64US - N. Virginia

Operational from 7:53 AM to 11:16 AM

Updates
  • Resolved
    UTC
    Resolved

    This issue has been resolved.

  • Monitoring
    UTC
    Monitoring

    We are currently monitoring a fix for this issue.

  • Investigating
    UTC
    Investigating

    We are currently investigating a few reports, which include issues updating and creating new SRs, the overall slowness of the System, notes not sent to end-users from the SR forms, and a broken SR queue that does not display anything.