Service disruption

Resolved

Operational

Started almost 2 years ago2024-09-18Lasted about 2 hours2024-09-183:124:57 PMUTC

Affected

North America

INST04US - N. Virginia

INST64US - N. Virginia

Updates

Resolved
2024-09-18 at 4:57 PMUTC
Resolved
2024-09-18 at 4:57 PMUTC
This issue has been resolved.
Identified
2024-09-18 at 3:45 PMUTC
Identified
2024-09-18 at 3:45 PMUTC
The root cause has been identified and our team is working on securing a fix.
Investigating
2024-09-18 at 3:12 PMUTC
Investigating
2024-09-18 at 3:12 PMUTC
We are currently investigating an issue with SR views not displaying service records.

SysAid - Service disruption – Incident details