SysAid is experiencing an issue on INST04/INST15/INST07, some accounts are unable to login using the Office365 addon

Updates

Resolved
2023-05-28 at 5:02 PM
Resolved
2023-05-28 at 5:02 PM
I am pleased to provide you with a status update regarding the Office365 login functionality. I am happy to inform you that the login functionality has been restored in all instances. To ensure that everything is functioning as intended, we have conducted thorough testing and have received positive feedback from users who have successfully accessed their accounts. We have thoroughly reviewed and validated the login process to ensure its reliability and smooth operation. If you encounter any further issues or have any additional feedback, please don't hesitate to contact our support team. We value your experience and strive to provide the best possible service, so your input is greatly appreciated. We apologize for any inconvenience caused by this disruption and appreciate your patience and understanding throughout the resolution process.
Monitoring
2023-05-28 at 4:31 PM
Monitoring
2023-05-28 at 4:31 PM
A fix has been implemented and we are monitoring the results.
Update
2023-05-28 at 3:25 PM
Update
2023-05-28 at 3:25 PM
We are continuing to investigate this issue.
Update
2023-05-28 at 2:44 PM
Update
2023-05-28 at 2:44 PM
We are continuing to investigate this issue.
Investigating
2023-05-28 at 2:19 PM
Investigating
2023-05-28 at 2:19 PM
Hi, We’re working to resolve this issue as soon as possible. Our top priority is to ensure stability as soon as possible, You will receive the next update email from cloudupdates@sysaid.com. You can also visit the following page for ongoing updates: SysAid’s Cloud Status Page We’re here to answer all of your questions. Feel free to contact your account manager directly if you need anything further. Thanks, The SysAid Team

SysAid - SysAid is experiencing an issue on INST04/INST15/INST07, some accounts are unable to login using the Office365 addon – Incident details